Salary : $33,825.00 Annually

Location : Multiple locations in DuPage County IL, IL

Job Type: Full Time (37.5 hours per week)

Job Number: 24-00824

Service Unit: Finance: Accounting, Billing and Client Access

Department: Client Registration and Intake

Opening Date: 08/29/2024

Closing Date: 9/30/2024 11:59 PM Central

Description

The DuPage County Health Department is looking for a new team member to join us as a Medicaid Benefit Specialist II. In this role, you will be assisting clients in a hospital or community setting apply for and obtain healthcare coverage, assisting with linkage to healthcare services and providing healthcare education.

This is a full-time position working Monday through Friday from 8:00 AM until 4:30 PM.
This position will work out of Central DuPage Hospital several days per week, the balance of the week would be spent working from home or at our Central Public Health Center located in Wheaton, IL.

We are seeking a bi-lingual, in English/Spanish, candidate that is passionate about helping the residents of DuPage County.

This Full-Time position offers a full, DuPage County, benefit package which includes 12 paid holidays, 2 weeks of paid vacation per year and paid sick time and personal time off. This is also a pension eligible position and offers eligibility for the Federal Student Loan Forgiveness Program as well as tuition reimbursement. To see a full list of our benefits, click on the benefits tab.

Responsibilities
• Collects demographic and financial information from clients.
• Completes income assessments to determine eligibility for public benefits, healthcare coverage and/or financial assistance.
• Completes and files applications for healthcare coverage or other financial support for healthcare access, such as Medicaid, Marketplace.
• Local access to care programs, food assistance programs, and hospital financial assistance.
• Follows individual client application status through to resolution.
• Performs outreach to clients who have recently obtained insurance benefits in order to support utilization of those benefits.
• Provides culturally competent education on common health insurance and health care topics.
• Motivates clients to be actively engaged in their healthcare needs.
• Enlists involvement from family members and caregivers, when applicable, to support client needs.
• Refers clients to other Health Department, County or local services as necessary.
• Interacts with insurance companies or state agencies on behalf of clients.
• Demonstrates the ability to work within multiple electronic systems and medical records.
• Identifies and helps address access to care barriers.
• Conduct assessment(s) to identify client social and medical needs.
• Conducts outreach at community events.
• Provides community-based presentations and education.
• Performs concurrent documentation through the input of required information into the electronic medical record(s).
• Maintains accurate and compliant case files.
• Adheres to established productivity expectations.
• Maintains professional relationships with co-workers and external partners in order to provide quality services to clients.
• Demonstrates independent judgment and discretion in making position related decisions.
• Participates in emergency activities as assigned.
• Maintains required training, licensure and/or certification.
• Maintains confidentiality of privileged information and adheres to client privacy laws; demonstrates sensitivity and understanding of other ethnic groups and cultures; adheres to department guidelines for attendance and punctuality.

Requirements

Completion of a Bachelor's Degree and one year of experience in a social service or healthcare setting; or an equivalent combination of training and experience. Attendance at paid on site HR new hire orientation at our Central Public Health Center is required.
Supplemental Information

KNOWLEDGE AND SKILLS:
Knowledge of Medicare, Medicaid, third-party insurance, public and private resources and other community benefits; working skill in providing good customer service through the use of active listening, empathy, problem-solving, patience and communication. Knowledge of Health Department services and policies; good knowledge of internal agency financial policies; knowledge of healthcare industry financial processes and policies.
Considerable skill developing positive and professional relationships with internal and external customers; considerable skill in understanding and evaluating benefit eligibility and related processes; working skill in understanding the problems, needs and motivations of clients; working skill in initiating client outreach; working skill in exercising sound judgment in adherence with professional standards; working skill maintaining accurate records in compliance with applicable regulations; working skill in entering information into an electronic medical record; working skill in verbal and written communication; working skill in operating a personal computer, applicable software and peripheral equipment; Develops and maintains positive, respectful and professional relationships with internal and external customers. Supports, adapts or delivers services in a manner which ensures understanding and inclusion of diverse client populations. Demonstrates an understanding of the agency definition of Integrated Care.

DuPage County Health Department offers a variety of benefits to meet your needs. Please visit on our Careers Page for more information.

Benefits for Employees
Employees of the DuPage County Health Department may select from a variety of benefits to meet their needs.
Full-time employees are eligible for the following benefits.

Health Department benefits are administered through the DuPage County Government Human Resources Office. Detailed descriptions and premium rates of these plans are available at

Medical Insurance
Blue Cross and Blue Shield of Illinois is our current health insurance provider. Full-Time Health Department employees may select from four medical insurance options: three preferred provider organization (PPO) plans and one health maintenance organization (HMO) plan. You may speak to a doctor anytime through the Teledoc program, which provides access to U.S. board-certified doctors through the convenience of phone or video consults.
Plan participants are also eligible for a variety of added discounts on gym memberships and other health-related products and services. They also have access to the Well on Target program, which provides a convenient, secure website with personalized tools and resources such as health coaching, health assessments, and digital tools to track health information important to you.

Vision Discounts & Insurance
A vision care discount program is available as part of the medical insurance plans. Comprehensive vision insurance is also available.

Prescription Plans
Prescription coverage is available with all medical plans and includes the convenience of a mail-order option. Staff may also use the on-site pharmacy at the Central Public Health Center located in Wheaton.

Dental Insurance
The Delta Dental PPO program allows you to visit any dentist you wish.

Flexible Spending Accounts
Flexible Spending Accounts allow you to set aside money on a pre-tax basis to pay expenses such as those not covered by medical or dental insurance, or day-care costs.

Life Insurance
All full-time employees are provided a $25,000 life insurance policy at no cost to the employee. Supplemental coverage is available for the employee, their spouse, and their children.

Disability Insurance
Employees may elect additional accident and critical illness disability benefits.

01

Do you have a valid Driver's License?
• Yes
• No

02

What percentage of time are you willing to travel within DuPage County? Please select from drop down.
• 0%
• 25%
• 50%
• 75%
• 100%

03

Do you speak Spanish? If so, please rate your fluency.
• Yes
• No
• Minimal
• Casual Conversation
• Fluent

04

Do you have experience working with health insurance and/or healthcare billing and patient access or patient accounts?
• Yes
• No

05

Rate your proficiency using computers and electronic communications. Would you say you are knowledgeable, proficient or advanced?

06

Do you have experience working with Medicare/Medicaid and third-party insurance?

Required Question