Job Description
Full job description
The Medical Information Associate is responsible for delivering technical and scientific information to healthcare professionals, consumers and internal stakeholders on a diverse range of pharmaceutical medicines, OTCs, medical devices and therapeutic areas, including conducting literature searches and reviews using various medical databases.
About us:
Commercial Eyes is Australia’s leading pharmaceutical and medical device commercialisation company. With a team of over 100 staff and 23 years of experience, over 800 pharmaceutical, medical device, diagnostic, and consumer healthcare companies rely on our expertise and insights.
In 2026, Commercial Eyes has become a part of ProductLife Group, and this partnership unlocks numerous synergistic opportunities for both organisations and their clients. ProductLife Group’s global presence and expertise, combined with Commercial Eyes’ regional knowledge, enable us to deliver even greater services and solutions to our clients.
“CEPL offers thorough and high quality Standards of Practice materials and allows staff to work with a number of clients and databases. Everyone is warm and welcoming, and they make you feel part of the family from your first day. Thoroughly enjoy working with CEPL and super excited for where the company is headed!” Mal, Medical Information Associate
The Opportunity
We are seeking for a Medical Information Associate with previous Medical Information experience to join our diverse, multicultural team, in the exciting and fast paced life science sector.
As Medical Information Associate you will be responsible for delivering technical and scientific information to healthcare professionals, consumers and internal stakeholders on a diverse range of pharmaceutical medicines, OTCs, medical devices and therapeutic areas, including conducting literature searches and reviews using various medical databases in Australia and New Zealand and the Japan and Asia Pacific region. This is a 2-year fixed term contract reporting to the Medical Information Manager.
Some key responsibilities include:
Receive, assess, and address medical information enquiries from healthcare professionals, patients, and internal client staff.
Conduct literature searches using PubMed or Medline to gather relevant information for query resolution.
Provide timely responses to customer queries with accurate technical and scientific information.
Ensure proper reporting and follow-up of potential adverse events and product complaints.
Adhere to relevant regulations and client requirements regarding customer complaints, adverse events, and enquiries.
The Team
Our Medical Information team consists of dedicated healthcare professionals with extensive expertise, devoted to delivering customised solutions that meet the specific needs of our customers. We maintain a strong commitment to upholding ethical standards and compliance, consistently adhering to industry-specific and internal codes of conduct. Our team has successfully met the requirements of the Quality Management System standards and has a proven track record of passing audits conducted by international clients.
When you become part of our team, you will immediately feel welcomed, supported, and appreciated. Our unique and challenging consulting environment fosters a strong sense of collaboration, and it is second to none, even when working remotely. At Commercial Eyes we:
Thrive on providing creative solutions to complex problems.
Love being exposed to diverse projects.
Feel comfortable with ambiguity and see it as an opportunity to generate insights.
Enjoy hands-on work as well as being the subject matter expert.
Feel inspired to deliver work that makes a difference to people’s lives through health.
Work flexibly and adapt quickly to changing priorities.
Our head office is based in the heart of Melbourne’s CBD, where we operate from a collaborative workspace. We operate under a hybrid model and offer flexibility in accordance with our company’s flexible work policy.
About you
This role is ideal for a professional who is keen on learning, developing, and advancing in their career. You demonstrated excellence through your professional work and showcased your ability to quickly learn and adapt to new challenges. As an excellent team player and with results-oriented mindset, you can achieve outstanding results, while your strong attention to detail ensures high-quality work. You will be a part of a team that values continuous learning, encourages innovation, and fosters professional development.
Desired qualifications and experience
Have completed studies in pharmacy, nursing or relevant scientific disciplines such as Drug Development or Pharmaceutical Sciences.
Previous experience in a Medical Information role.
Experience in the principles of medical information and in the provision of drug information to healthcare professionals and patients.
Demonstrated experience in literature search using PubMed or Embase.
Proficient in technical writing.
Experience in Australian and NZ requirements for drug safety reporting.
Knowledge of key overseas regulations in medical information and drug safety reporting.
The Rewards…
Collaborative Culture: Join a growing and sustainable business where you’re not just a number but a valued team member.
Diverse Team: work with multicultural and diverse group of people from various backgrounds and experience.
Health and Wellbeing Program: Access to our EnergEyes Program, including an annual wellbeing allowance to support your health and wellbeing.
Paid Wellbeing Day: Focus on your physical and mental health with an additional paid day off.
Birthday Day Off: Enjoy an additional day of paid leave to celebrate your birthday.
Career Development: With Commercial Eyes and the ProductLife Group the professional development and career opportunities are limitless.
Commercial Eyes is Great Place to Work certified.
Continue the conversation
If you think this role might be for you and joining the Commercial Eyes team gets you excited, please submit your application as soon as possible. We will start the shortlisting process right away.
If you are shortlisted for this role, this is what you can expect throughout the process:
Phone screening interview.
Interview with a member of the People & Learning team & Reporting Manager.
Role play assessment/ task with the Reporting Manager.
Reference checks.
Please note:
At Commercial Eyes, we value diversity and inclusion and consider all candidates equally.
Commercial Eyes does not accept applications from recruitment agencies.
If you would like more information about the role, email our People & Learning department at [email protected]
The Medical Information Associate is responsible for delivering technical and scientific information to healthcare professionals, consumers and internal stakeholders on a diverse range of pharmaceutical medicines, OTCs, medical devices and therapeutic areas, including conducting literature searches and reviews using various medical databases.
About us:
Commercial Eyes is Australia’s leading pharmaceutical and medical device commercialisation company. With a team of over 100 staff and 23 years of experience, over 800 pharmaceutical, medical device, diagnostic, and consumer healthcare companies rely on our expertise and insights.
In 2026, Commercial Eyes has become a part of ProductLife Group, and this partnership unlocks numerous synergistic opportunities for both organisations and their clients. ProductLife Group’s global presence and expertise, combined with Commercial Eyes’ regional knowledge, enable us to deliver even greater services and solutions to our clients.
“CEPL offers thorough and high quality Standards of Practice materials and allows staff to work with a number of clients and databases. Everyone is warm and welcoming, and they make you feel part of the family from your first day. Thoroughly enjoy working with CEPL and super excited for where the company is headed!” Mal, Medical Information Associate
The Opportunity
We are seeking for a Medical Information Associate with previous Medical Information experience to join our diverse, multicultural team, in the exciting and fast paced life science sector.
As Medical Information Associate you will be responsible for delivering technical and scientific information to healthcare professionals, consumers and internal stakeholders on a diverse range of pharmaceutical medicines, OTCs, medical devices and therapeutic areas, including conducting literature searches and reviews using various medical databases in Australia and New Zealand and the Japan and Asia Pacific region. This is a 2-year fixed term contract reporting to the Medical Information Manager.
Some key responsibilities include:
Receive, assess, and address medical information enquiries from healthcare professionals, patients, and internal client staff.
Conduct literature searches using PubMed or Medline to gather relevant information for query resolution.
Provide timely responses to customer queries with accurate technical and scientific information.
Ensure proper reporting and follow-up of potential adverse events and product complaints.
Adhere to relevant regulations and client requirements regarding customer complaints, adverse events, and enquiries.
The Team
Our Medical Information team consists of dedicated healthcare professionals with extensive expertise, devoted to delivering customised solutions that meet the specific needs of our customers. We maintain a strong commitment to upholding ethical standards and compliance, consistently adhering to industry-specific and internal codes of conduct. Our team has successfully met the requirements of the Quality Management System standards and has a proven track record of passing audits conducted by international clients.
When you become part of our team, you will immediately feel welcomed, supported, and appreciated. Our unique and challenging consulting environment fosters a strong sense of collaboration, and it is second to none, even when working remotely. At Commercial Eyes we:
Thrive on providing creative solutions to complex problems.
Love being exposed to diverse projects.
Feel comfortable with ambiguity and see it as an opportunity to generate insights.
Enjoy hands-on work as well as being the subject matter expert.
Feel inspired to deliver work that makes a difference to people’s lives through health.
Work flexibly and adapt quickly to changing priorities.
Our head office is based in the heart of Melbourne’s CBD, where we operate from a collaborative workspace. We operate under a hybrid model and offer flexibility in accordance with our company’s flexible work policy.
About you
This role is ideal for a professional who is keen on learning, developing, and advancing in their career. You demonstrated excellence through your professional work and showcased your ability to quickly learn and adapt to new challenges. As an excellent team player and with results-oriented mindset, you can achieve outstanding results, while your strong attention to detail ensures high-quality work. You will be a part of a team that values continuous learning, encourages innovation, and fosters professional development.
Desired qualifications and experience
Have completed studies in pharmacy, nursing or relevant scientific disciplines such as Drug Development or Pharmaceutical Sciences.
Previous experience in a Medical Information role.
Experience in the principles of medical information and in the provision of drug information to healthcare professionals and patients.
Demonstrated experience in literature search using PubMed or Embase.
Proficient in technical writing.
Experience in Australian and NZ requirements for drug safety reporting.
Knowledge of key overseas regulations in medical information and drug safety reporting.
The Rewards…
Collaborative Culture: Join a growing and sustainable business where you’re not just a number but a valued team member.
Diverse Team: work with multicultural and diverse group of people from various backgrounds and experience.
Health and Wellbeing Program: Access to our EnergEyes Program, including an annual wellbeing allowance to support your health and wellbeing.
Paid Wellbeing Day: Focus on your physical and mental health with an additional paid day off.
Birthday Day Off: Enjoy an additional day of paid leave to celebrate your birthday.
Career Development: With Commercial Eyes and the ProductLife Group the professional development and career opportunities are limitless.
Commercial Eyes is Great Place to Work certified.
Continue the conversation
If you think this role might be for you and joining the Commercial Eyes team gets you excited, please submit your application as soon as possible. We will start the shortlisting process right away.
If you are shortlisted for this role, this is what you can expect throughout the process:
Phone screening interview.
Interview with a member of the People & Learning team & Reporting Manager.
Role play assessment/ task with the Reporting Manager.
Reference checks.
Please note:
At Commercial Eyes, we value diversity and inclusion and consider all candidates equally.
Commercial Eyes does not accept applications from recruitment agencies.
If you would like more information about the role, email our People & Learning department at [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Medical Information Associate position is now open for candidates interested in the Work from home Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
