Job Description
The Medical/Main Receptionist provides reception support to clients and visitors to Carlington CHC. This role supports staff across the centre and serves as a key member of the integrated health services team by facilitating client access to services in a professional, courteous manner, promoting the Centre’s client-centred approach to care. The Medical/Main Receptionist operates and maintains appointment scheduling and electronic chart management systems in support of clinical and administrative workflows.
Medical Reception Services
Responds to incoming calls to Primary Care, taking messages, setting up appointments with practitioners or referring to the nurse or other Primary Care staff as appropriate.
Greets incoming clients or visitors, provides accurate information in response to inquiries. Obtains necessary client’s documentation to facilitate data entry.
Maintains a general awareness of the flow of clients and their waiting times, and may prepare clients for their appointments.
Completes necessary client registration documentation, ensuring accurate entry into the electronic medical record (EMR)
Records and routes lab and diagnostic reports to the appropriate provider through the electronic medical record (EMR).
Support IHS management with unplanned absences monitoring schedule and inboxes coordination when required and notifies clients with early appointments if cancellations are necessary.
General/Main Reception Duties
Greet, inform, and direct clients to programs and activities offered across the Centre.
Maintains a general awareness of the flow of clients and their waiting times.
Receives and securely routes incoming clinical and administrative faxes in accordance with PHIPA and Centre privacy policies.
Receives, sorts, and distributes incoming administrative and clinical mail in accordance with confidentiality and privacy requirements.
Initiates Centre-approved crisis response and safety procedures when required
Maintains public information areas (kiosks, pamphlet racks, bulletin boards).
Schedules room and resources bookings and ensures information for proper set up of rooms is included.
Schedules rooms and shared resources, ensuring setup requirements are clearly documented to support clinical, program, and meeting needs centre wide.
Monitors the Millennium Learning Centre (MLC) computer area, including sign-in/sign-out, basic troubleshooting, and ensuring appropriate client use of shared resources.
Clerical and Secretarial Support
Opens and distributes incoming mail, addressing outgoing mail, and handles all drop offs and
Receives, sorts, and distributes incoming administrative and clinical mail, and processes outgoing mail, drop-offs, and pick-ups in accordance with confidentiality and privacy requirements.
Provides clerical and administrative support to HIS/Centre’s staff, including document preparation, photocopying, and secure faxing.
Maintains and updates client electronic medical records (EMR), including scanning and uploading all results, requisitions, and correspondence into the appropriate sections.
Medical Reception Services
Responds to incoming calls to Primary Care, taking messages, setting up appointments with practitioners or referring to the nurse or other Primary Care staff as appropriate.
Greets incoming clients or visitors, provides accurate information in response to inquiries. Obtains necessary client’s documentation to facilitate data entry.
Maintains a general awareness of the flow of clients and their waiting times, and may prepare clients for their appointments.
Completes necessary client registration documentation, ensuring accurate entry into the electronic medical record (EMR)
Records and routes lab and diagnostic reports to the appropriate provider through the electronic medical record (EMR).
Support IHS management with unplanned absences monitoring schedule and inboxes coordination when required and notifies clients with early appointments if cancellations are necessary.
General/Main Reception Duties
Greet, inform, and direct clients to programs and activities offered across the Centre.
Maintains a general awareness of the flow of clients and their waiting times.
Receives and securely routes incoming clinical and administrative faxes in accordance with PHIPA and Centre privacy policies.
Receives, sorts, and distributes incoming administrative and clinical mail in accordance with confidentiality and privacy requirements.
Initiates Centre-approved crisis response and safety procedures when required
Maintains public information areas (kiosks, pamphlet racks, bulletin boards).
Schedules room and resources bookings and ensures information for proper set up of rooms is included.
Schedules rooms and shared resources, ensuring setup requirements are clearly documented to support clinical, program, and meeting needs centre wide.
Monitors the Millennium Learning Centre (MLC) computer area, including sign-in/sign-out, basic troubleshooting, and ensuring appropriate client use of shared resources.
Clerical and Secretarial Support
Opens and distributes incoming mail, addressing outgoing mail, and handles all drop offs and
Receives, sorts, and distributes incoming administrative and clinical mail, and processes outgoing mail, drop-offs, and pick-ups in accordance with confidentiality and privacy requirements.
Provides clerical and administrative support to HIS/Centre’s staff, including document preparation, photocopying, and secure faxing.
Maintains and updates client electronic medical records (EMR), including scanning and uploading all results, requisitions, and correspondence into the appropriate sections.
💡 Quick Summary
Seeking a career-building opportunity? The Medical/Main Receptionist - Casual Openings (Job Inventory) position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Ottawa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.