Job description
Meeting & Events Operations Manager

Location: Based at Hoar Cross Hall.

Salary: £35,000 per annum

About Us:

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

The Role:

The role of the Meetings & Events Operations Manager is pivotal in ensuring the successful planning, coordination, and execution of all operational aspects related to meetings, conferences, and exclusive use events at a hotel or spa.

Why Join Us:
• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary use of the leisure and spa facilities.
• Staff canteen which provides a variety of lunch options daily.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Employer workplace pension contribution.
• Excellent Induction and training programme.
• Perkbox Online benefits and discounts.
• Free Parking.
• Opportunities for professional development and career advancement.

Key responsibilities:
• Oversee the entire lifecycle of events, ensuring all logistics are meticulously planned and executed.
• Efficiently manage the M&E department, ensuring that all team members are aligned with the department's objectives and are adequately trained.
• Contribute to the profitability of the hotel and spa by driving revenue from meetings, conferences, and events.
• Manage budgets, control costs, and optimise resources to achieve financial targets.
• Lead, motivate, and inspire the M&E team to deliver exceptional service and achieve department objectives.
• Provide ongoing training and development opportunities to ensure the team remains skilled and knowledgeable about industry trends and best practices.
• Ensure the highest level of customer service is delivered.
• Ensure that all products and services provided during events meet the highest quality standards.
• Monitor the performance of the department, making adjustments as necessary to meet or exceed targets.

Person Specification:

Essentials
• Proven record in events management.
• Strong ability to lead and manage a team, with a focus on motivation, development, and performance management
• Proven track record of working closely with and managing partnerships.
• Proficiency in event management software and Microsoft Office Suite.
• Great attention to detail being meticulous in managing tasks.
• Dedicated to providing exceptional service and building long-term client relationships.

Desirables
• Experience managing large-scale events in a luxury or high-end setting is preferred.

Further Information:
• 45 hours per week
• 5 days a week
• Full flexibility is required as the role will include some work over evenings, weekends, and holidays.

People say you can’t choose your family, well we choose you to be part of ours.