Job Description
• The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
• The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
• They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
• You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
• You will need to consistently seek and provide meaningful and actionable feedback in all interactions
• You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
• Very good Understanding of TCP/IP and troubleshooting of Network Connectivity
• Experience with Cisco routers, switches and security devices
• Ideal candidate should have experience Routing & Switching & Security
• If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies
• Routing Static routes, EIGRP, BGP and OSPF
White Horse Manpower Consultancy P Ltd. #12 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, (Exit of Commercial Street) Bangalore 560051. Ph: ++1 0XXXXXX , ++0077XXXXXX whitehorsemanpower .in, [email protected] Follow us on t witter, Face Book && Youtube Free Recruitment no charges
• The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
• They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
• You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
• You will need to consistently seek and provide meaningful and actionable feedback in all interactions
• You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
• Very good Understanding of TCP/IP and troubleshooting of Network Connectivity
• Experience with Cisco routers, switches and security devices
• Ideal candidate should have experience Routing & Switching & Security
• If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies
• Routing Static routes, EIGRP, BGP and OSPF
White Horse Manpower Consultancy P Ltd. #12 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, (Exit of Commercial Street) Bangalore 560051. Ph: ++1 0XXXXXX , ++0077XXXXXX whitehorsemanpower .in, [email protected] Follow us on t witter, Face Book && Youtube Free Recruitment no charges
💡 Quick Summary
Seeking a career-building opportunity? The Mega BPO Hiring Voice Process for International Call Centers TECH CSR position is now open for candidates interested in the BPO Jobs sector. This role in Karnataka offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
