Job Description
HIII
Greetings of the Day !!!
Mega hiring for one of the Top multinational Company for International Voice Process
Call WhatsApp- Shubhani - 85+584+767
Location - Mumbai Thane .
Salary Up-to - 7.5 to 8 LPA + NSA
Notice Period - 0 To 60 Days
Skill : 1 : International Voice- Team Lead ( BAND - 3 )
• 6 year to 10 years of experience in International Voice, Customer Service.
• 2-3 years of experience as a lead in a customer service process.
• Good team handling skills and strong in customer handling .
• Strong in managing Metrics and KRA's.
• Good communication skills
• Local candidates from Mumbai
• Shifts- Comfortable to work in Australian Shifts
Skill 2 : Quality Analyst ( BAND - 3 )
• 4 to 7 years of quality analyst experience.
• Any graduate
• Local candidates from Mumbai
• Shifts : Comfortable to work in Australian Shifts
• Listen (for Voice), observe and evaluate calls (chat transcripts, for chat) made by customer front-facing agents
• Rate voice / chat customer interaction using quality rating criteria
• Provide feedback through assessment, identification of risks and recommendations, analysis
• Report timely insights to stakeholders and operations leaders quality data used for team leader performance coaching
• Participate in depth quality assurance insight and causal analysis as required. Present and report trends in current performance to predict quality outcomes.
• Good communication skills
Skill 3 : Trainer ( BAND - 3 )
4 to 7 years of quality analyst experience.
Any graduate
Local candidates from Mumbai
Shifts- Comfortable to work in Australian Shifts
Facilitate account and TCS-specific training programs (may include omni-channel : Voice, Chat, SMS, Email, Back-office)
Conduct Training Needs Analysis (TNA)
Develop training materials (i.e. session plan, content presentation, etc.) as required
Skill : 4 : International Voice- Customer Service agent ( BAND - 1,2 & 3 ) IC ROLE .
• 1 year to 6 years of experience in International Voice, Customer Service skills
• Good communication skills
• Local candidates from Mumbai
• Shifts- Comfortable to work in Australian Shifts
For More details Kindly connect on undermentioned Number Call or WhatsApp for Immediate response
Thanks & Regards
Shubhani Sharma
Mail to - HIDDEN TEXT
Call WhatsApp- Shubhani - 85+584+767
Greetings of the Day !!!
Mega hiring for one of the Top multinational Company for International Voice Process
Call WhatsApp- Shubhani - 85+584+767
Location - Mumbai Thane .
Salary Up-to - 7.5 to 8 LPA + NSA
Notice Period - 0 To 60 Days
Skill : 1 : International Voice- Team Lead ( BAND - 3 )
• 6 year to 10 years of experience in International Voice, Customer Service.
• 2-3 years of experience as a lead in a customer service process.
• Good team handling skills and strong in customer handling .
• Strong in managing Metrics and KRA's.
• Good communication skills
• Local candidates from Mumbai
• Shifts- Comfortable to work in Australian Shifts
Skill 2 : Quality Analyst ( BAND - 3 )
• 4 to 7 years of quality analyst experience.
• Any graduate
• Local candidates from Mumbai
• Shifts : Comfortable to work in Australian Shifts
• Listen (for Voice), observe and evaluate calls (chat transcripts, for chat) made by customer front-facing agents
• Rate voice / chat customer interaction using quality rating criteria
• Provide feedback through assessment, identification of risks and recommendations, analysis
• Report timely insights to stakeholders and operations leaders quality data used for team leader performance coaching
• Participate in depth quality assurance insight and causal analysis as required. Present and report trends in current performance to predict quality outcomes.
• Good communication skills
Skill 3 : Trainer ( BAND - 3 )
4 to 7 years of quality analyst experience.
Any graduate
Local candidates from Mumbai
Shifts- Comfortable to work in Australian Shifts
Facilitate account and TCS-specific training programs (may include omni-channel : Voice, Chat, SMS, Email, Back-office)
Conduct Training Needs Analysis (TNA)
Develop training materials (i.e. session plan, content presentation, etc.) as required
Skill : 4 : International Voice- Customer Service agent ( BAND - 1,2 & 3 ) IC ROLE .
• 1 year to 6 years of experience in International Voice, Customer Service skills
• Good communication skills
• Local candidates from Mumbai
• Shifts- Comfortable to work in Australian Shifts
For More details Kindly connect on undermentioned Number Call or WhatsApp for Immediate response
Thanks & Regards
Shubhani Sharma
Mail to - HIDDEN TEXT
Call WhatsApp- Shubhani - 85+584+767
💡 Quick Summary
Seeking a career-building opportunity? The Mega Openings For International BPO for Team Leader | QA | Trainer position is now open for candidates interested in the BPO Jobs sector. This role in Navi Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.