Job Description
Generate quality leads of company's products through telephonic calling to new and existing clients of our company.
Make outbound customer calls to promote and sell a product or service.
Monitor competitors' products or services and create selling strategies for own products or services.
Records each call on CRM software, as per company's policies and procedures
Follow up with potential customers in a timely manner, if necessary and close them.
Studying the details of each offering and remaining abreast of updates to these offerings.
Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.
Record details of customer interactions, queries, complaints and comments/feedback.
Route concerns that require immediate/special attention to concerned departments.
Follow up to ensure necessary actions are taken to resolve the customer issues
Create, maintain and update database of customers with complete information and emails.
Consolidate existing customer base while building new customer base.
Make outbound customer calls to promote and sell a product or service.
Monitor competitors' products or services and create selling strategies for own products or services.
Records each call on CRM software, as per company's policies and procedures
Follow up with potential customers in a timely manner, if necessary and close them.
Studying the details of each offering and remaining abreast of updates to these offerings.
Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.
Record details of customer interactions, queries, complaints and comments/feedback.
Route concerns that require immediate/special attention to concerned departments.
Follow up to ensure necessary actions are taken to resolve the customer issues
Create, maintain and update database of customers with complete information and emails.
Consolidate existing customer base while building new customer base.
💡 Quick Summary
Seeking a career-building opportunity? The Mega Walk in For Customer Support Executive position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
