Job Description
Job Overview
WORK TYPE:
Max Term
LOCATION:
Brisbane
JOB TYPE:
Velocity Frequent Flyer
APPLICATIONS CLOSE:
Member Account Specialist
Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks.
As the Member Account Specialist, you will champion the voice of the Velocity Member, ensuring member profiles, journeys and benefits are understood and embedded across product, marketing, communications and operational decisions.
In this position you will be a Velocity program and system expert, partnering with teams across Velocity and Virgin Australia to advise on member impacts and ensure consistent delivery of recognition, tier benefits and status entitlements across all channels and partner touchpoints.
In addition, you will:
Champion the Velocity Member experience and ensure member needs are reflected in key business decisions.
Support member acquisition, profile management, tier changes and fulfilment of Velocity campaigns.
Help maintain and improve member profile systems and security features.
Support day-to-day operations across loyalty systems, member profiles and benefit delivery.
Ensure all operational activities meet internal processes and partner service levels.
Contribute to reporting and insights that support operational and business decisions.
Turn business objectives into simple, practical process and system improvements.
Assist in delivering projects and enhancements, including prioritisation, documentation and testing.
Monitor member activity and support fraud and compliance teams when issues arise.
Identify opportunities to streamline processes and enhance the member experience.
Build strong relationships across teams, vendors and service providers to deliver great outcomes.
Please note: This is an 18-month opportunity with the potential to go permanent.
You’ll be great in this role if you:
Have experience in functional or systems analysis, operational delivery and managing multiple stakeholders.
Bring a strong track record of delivering system or process improvements, along with reporting, planning and User Acceptance Testing experience.
Can communicate clearly, document requirements concisely and explain system or process impacts in a simple, accessible way.
Possess strong interpersonal, analytical and reasoning skills with exceptional attention to detail.
Have an understanding of airline operations or experience with customer facing systems, ideally with exposure to GDS or loyalty platforms.
Enjoy collaborating across teams and working with external service providers and vendors.
Highly desirable:
Experience with loyalty or CRM platforms
Business Analyst, System Specialist or Project Management experience
Knowledge of loyalty programs or member recognition concepts
Experience with airline systems or profile management tools
What you’ll get from us:
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Generous bonus structure on achieving OKR’s
Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
Flexible working arrangements (including work hours and work from home)
Discounts on travel insurance, car hire, accommodation and experiences worldwide
Discounted Virgin Australia Lounge membership
Hospitality, retail, technology, beauty services and wellness discounts
Wellness support, including the Converge digital wellbeing platform
A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you
WORK TYPE:
Max Term
LOCATION:
Brisbane
JOB TYPE:
Velocity Frequent Flyer
APPLICATIONS CLOSE:
Member Account Specialist
Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks.
As the Member Account Specialist, you will champion the voice of the Velocity Member, ensuring member profiles, journeys and benefits are understood and embedded across product, marketing, communications and operational decisions.
In this position you will be a Velocity program and system expert, partnering with teams across Velocity and Virgin Australia to advise on member impacts and ensure consistent delivery of recognition, tier benefits and status entitlements across all channels and partner touchpoints.
In addition, you will:
Champion the Velocity Member experience and ensure member needs are reflected in key business decisions.
Support member acquisition, profile management, tier changes and fulfilment of Velocity campaigns.
Help maintain and improve member profile systems and security features.
Support day-to-day operations across loyalty systems, member profiles and benefit delivery.
Ensure all operational activities meet internal processes and partner service levels.
Contribute to reporting and insights that support operational and business decisions.
Turn business objectives into simple, practical process and system improvements.
Assist in delivering projects and enhancements, including prioritisation, documentation and testing.
Monitor member activity and support fraud and compliance teams when issues arise.
Identify opportunities to streamline processes and enhance the member experience.
Build strong relationships across teams, vendors and service providers to deliver great outcomes.
Please note: This is an 18-month opportunity with the potential to go permanent.
You’ll be great in this role if you:
Have experience in functional or systems analysis, operational delivery and managing multiple stakeholders.
Bring a strong track record of delivering system or process improvements, along with reporting, planning and User Acceptance Testing experience.
Can communicate clearly, document requirements concisely and explain system or process impacts in a simple, accessible way.
Possess strong interpersonal, analytical and reasoning skills with exceptional attention to detail.
Have an understanding of airline operations or experience with customer facing systems, ideally with exposure to GDS or loyalty platforms.
Enjoy collaborating across teams and working with external service providers and vendors.
Highly desirable:
Experience with loyalty or CRM platforms
Business Analyst, System Specialist or Project Management experience
Knowledge of loyalty programs or member recognition concepts
Experience with airline systems or profile management tools
What you’ll get from us:
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Generous bonus structure on achieving OKR’s
Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
Flexible working arrangements (including work hours and work from home)
Discounts on travel insurance, car hire, accommodation and experiences worldwide
Discounted Virgin Australia Lounge membership
Hospitality, retail, technology, beauty services and wellness discounts
Wellness support, including the Converge digital wellbeing platform
A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you
💡 Quick Summary
Seeking a career-building opportunity? The Member Account Specialist position is now open for candidates interested in the Remote Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
