Job Description
Full job description
Do you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?
We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).
The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.
REQUIREMENTS & RESPONSIBILITIES
The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.
You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service!
Occasional business travel to/from the corporate office and coverage for other branches may be required.
QUALIFICATIONS
Excellent listening and communication skills.
Demonstrated outstanding customer service skills.
Ability to work in a fast-paced team environment.
Previous experience providing product recommendations and referrals.
Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
Demonstrate detail orientation.
Proven ability to consistently report to work, on time, as scheduled.
Consistently demonstrates professional manner and attire.
Ability to learn new systems, policies and processes quickly.
Working knowledge of the Microsoft suite of office products.
Previous experience with cash handling and balancing a cash drawer – preferred but not required.
Previous Teller experience preferred but not required.
Requires a high school diploma or equivalent.
1 year of experience in customer service preferred.
BENEFITS & TOTAL REWARDS
Aflac Group Plans
Healthiest You Teladoc Services
Employee Assistance Program
PTO and Sick Time
401(k) and Roth(k)
Rewards and Recognition Program
Educational Reimbursement
Paid Volunteer hours
Loan discounts and free branch services
Nationwide Pet Insurance
Discount entertainment, movie tickets, travel, car rentals, and much more
PAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$19.00 - $20.25
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
Note: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Employment Verifications - Employment Dates & Job Titles
Credit Report
Criminal Records Search
Social Security Search
Governmental Registries Search
Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. EOE
Monday - Friday 9:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Prime-time 8-12 hours/week
Do you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?
We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).
The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.
REQUIREMENTS & RESPONSIBILITIES
The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.
You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service!
Occasional business travel to/from the corporate office and coverage for other branches may be required.
QUALIFICATIONS
Excellent listening and communication skills.
Demonstrated outstanding customer service skills.
Ability to work in a fast-paced team environment.
Previous experience providing product recommendations and referrals.
Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
Demonstrate detail orientation.
Proven ability to consistently report to work, on time, as scheduled.
Consistently demonstrates professional manner and attire.
Ability to learn new systems, policies and processes quickly.
Working knowledge of the Microsoft suite of office products.
Previous experience with cash handling and balancing a cash drawer – preferred but not required.
Previous Teller experience preferred but not required.
Requires a high school diploma or equivalent.
1 year of experience in customer service preferred.
BENEFITS & TOTAL REWARDS
Aflac Group Plans
Healthiest You Teladoc Services
Employee Assistance Program
PTO and Sick Time
401(k) and Roth(k)
Rewards and Recognition Program
Educational Reimbursement
Paid Volunteer hours
Loan discounts and free branch services
Nationwide Pet Insurance
Discount entertainment, movie tickets, travel, car rentals, and much more
PAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$19.00 - $20.25
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
Note: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Employment Verifications - Employment Dates & Job Titles
Credit Report
Criminal Records Search
Social Security Search
Governmental Registries Search
Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. EOE
Monday - Friday 9:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Prime-time 8-12 hours/week
💡 Quick Summary
Seeking a career-building opportunity? The Member Care Representative I - Prime-Time - Cerritos position is now open for candidates interested in the Bank Jobs sector. This role in Cerritos offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
