Job Description
Member Experience Specialist - 12 month FTC
Banking & Finance
Other
Sydney
Contract or Temp
19/2/2026
12 month fixed term contract
Hybrid Working Arrangements
Central CBD location
About your Role
Join our Operations Team as a Member Experience Specialist, where you will be responsible for supporting all departments across all brands of Teachers Mutual Bank Limited (TMBL). You will be focused on putting members first, assisting with processing of Membership, Termination of Membership, Term Deposits, Minor to Adult exceptions, Edvest and alterations to memberships.
What’s on offer
12-month fixed term contract
Hybrid work arrangements
Central CBD location
Key Responsibilities
Provide current and accurate information on all TMBL products and services, whilst complying with the NCCP Act, COBCOP, ePayments Code, Privacy Act, Financial Services Reform Act and TMBL's standards
Ascertain the client's requirements and explains financial products and services which may include Savings Accounts, Term Deposits and account access
Open new memberships and accounts for adults, children and non-individuals complying with the AML/CTF Identification requirements and in line with all business rules and directives
Process daily requests received by mail, telephone, task and email including new business, maturity instructions, redemptions (including 31 days' notice and Hardship), transfers, increase in term deposits and interest calculations
Provide a personalised banking service to our prospective and existing clients to assist them maximise their financial health and well being
About You
You are an customer centric individual with excellent interpersonal communication skills as well as having:
Strong customer service experience (banking/finance highly regarded)
Knowledge of Financial Services legislation, including AML/CTF Act, Corporations Act and NCCP Act
Cert IV or Diploma in Financial Services is desirable
FSR Tier 2 Accreditation (highly regarded)
About Us
Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.
We have been named one of the World’s Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.
Our employees embrace our organisation’s values of passion, advocacy, and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality, and a focus on striving to deliver exceptional member service.
Banking & Finance
Other
Sydney
Contract or Temp
19/2/2026
12 month fixed term contract
Hybrid Working Arrangements
Central CBD location
About your Role
Join our Operations Team as a Member Experience Specialist, where you will be responsible for supporting all departments across all brands of Teachers Mutual Bank Limited (TMBL). You will be focused on putting members first, assisting with processing of Membership, Termination of Membership, Term Deposits, Minor to Adult exceptions, Edvest and alterations to memberships.
What’s on offer
12-month fixed term contract
Hybrid work arrangements
Central CBD location
Key Responsibilities
Provide current and accurate information on all TMBL products and services, whilst complying with the NCCP Act, COBCOP, ePayments Code, Privacy Act, Financial Services Reform Act and TMBL's standards
Ascertain the client's requirements and explains financial products and services which may include Savings Accounts, Term Deposits and account access
Open new memberships and accounts for adults, children and non-individuals complying with the AML/CTF Identification requirements and in line with all business rules and directives
Process daily requests received by mail, telephone, task and email including new business, maturity instructions, redemptions (including 31 days' notice and Hardship), transfers, increase in term deposits and interest calculations
Provide a personalised banking service to our prospective and existing clients to assist them maximise their financial health and well being
About You
You are an customer centric individual with excellent interpersonal communication skills as well as having:
Strong customer service experience (banking/finance highly regarded)
Knowledge of Financial Services legislation, including AML/CTF Act, Corporations Act and NCCP Act
Cert IV or Diploma in Financial Services is desirable
FSR Tier 2 Accreditation (highly regarded)
About Us
Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.
We have been named one of the World’s Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.
Our employees embrace our organisation’s values of passion, advocacy, and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality, and a focus on striving to deliver exceptional member service.
💡 Quick Summary
Seeking a career-building opportunity? The Member Experience Specialist - 12 month FTC position is now open for candidates interested in the Bank Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
