Job Description
We’re looking for a Member Service Representative
Join the team at one of Manitoba’s largest credit unions
If you’re the type of person who asks thoughtful questions, loves to help others, and seeks new challenges, then this is a great opportunity for you to join our deposit sales team. We are one of Manitoba’s largest credit union, and we’re looking for someone with the passion and skills to go above and beyond for each of our members.
What’s your role at SCU?
As one of the first points of contact with members in-person, over the phone, and through digital channels, you are the face of SCU. This makes your role essential to our success. Knowing this, your goal is to provide advice to each member on their journey of saving and spending wisely. To do that, you will:
Grow SCU deposits: Achieve sales goals by thoughtfully helping people explore products and services that will best meet all of their financial needs, including deposit accounts and registered products (RSP, TFSA, RIF).
Build and strengthen member relationships: Onboarding new personal & business members to SCU, provide solid advice in person, over the phone, and through digital channels.
Refer members to other specialists: Answer questions to determine which specialists can best help members take the next step on their journey, such as lending or wealth management.
Grow your skills and knowledge: Learn more about a variety of role-related areas, including financial services, technology, and member service.
How will you be rewarded?
You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:
Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
Opportunities for professional development
Clothing allowance
Free parking at all locations
We are also proud to give back to our community in a variety of ways, and each member of our team is given the opportunity to participate in these events.
What do we need from you?
We are dedicated to offering our members capable and qualified guidance. Here are the experiences and abilities we’re looking for when hiring a new member of our team:
Proven ability to achieve or exceed sales goals that ensure our members are offered the right products and services to meet their needs
A detail and results-oriented mindset, with the ability to learn and work quickly, efficiently, and with a high degree of accuracy
Excellent interpersonal, written, and verbal communication skills
Bilingual proficiency in English and Mandarin is required
Ability to effectively prioritize, organize, and manage a changing workload
Excel in a fast-paced and evolving environment by growing your skills and knowledge in a variety of role-related areas, including financial services, technology, sales, and member service
Broad education and experience may be considered, as this role is a first step to many career paths within SCU. This includes:
A Business degree or diploma with 1 year of sales experience; or
Partial post-secondary education with 2 years of sales experience; or
A high school diploma with 3 years of sales experience
Does this sound like the ideal role for you? Tell us about yourself by submitting a resume and cover letter.
Accessibility and inclusivity
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.
Closing date: Open until filled
We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Join the team at one of Manitoba’s largest credit unions
If you’re the type of person who asks thoughtful questions, loves to help others, and seeks new challenges, then this is a great opportunity for you to join our deposit sales team. We are one of Manitoba’s largest credit union, and we’re looking for someone with the passion and skills to go above and beyond for each of our members.
What’s your role at SCU?
As one of the first points of contact with members in-person, over the phone, and through digital channels, you are the face of SCU. This makes your role essential to our success. Knowing this, your goal is to provide advice to each member on their journey of saving and spending wisely. To do that, you will:
Grow SCU deposits: Achieve sales goals by thoughtfully helping people explore products and services that will best meet all of their financial needs, including deposit accounts and registered products (RSP, TFSA, RIF).
Build and strengthen member relationships: Onboarding new personal & business members to SCU, provide solid advice in person, over the phone, and through digital channels.
Refer members to other specialists: Answer questions to determine which specialists can best help members take the next step on their journey, such as lending or wealth management.
Grow your skills and knowledge: Learn more about a variety of role-related areas, including financial services, technology, and member service.
How will you be rewarded?
You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:
Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
Opportunities for professional development
Clothing allowance
Free parking at all locations
We are also proud to give back to our community in a variety of ways, and each member of our team is given the opportunity to participate in these events.
What do we need from you?
We are dedicated to offering our members capable and qualified guidance. Here are the experiences and abilities we’re looking for when hiring a new member of our team:
Proven ability to achieve or exceed sales goals that ensure our members are offered the right products and services to meet their needs
A detail and results-oriented mindset, with the ability to learn and work quickly, efficiently, and with a high degree of accuracy
Excellent interpersonal, written, and verbal communication skills
Bilingual proficiency in English and Mandarin is required
Ability to effectively prioritize, organize, and manage a changing workload
Excel in a fast-paced and evolving environment by growing your skills and knowledge in a variety of role-related areas, including financial services, technology, sales, and member service
Broad education and experience may be considered, as this role is a first step to many career paths within SCU. This includes:
A Business degree or diploma with 1 year of sales experience; or
Partial post-secondary education with 2 years of sales experience; or
A high school diploma with 3 years of sales experience
Does this sound like the ideal role for you? Tell us about yourself by submitting a resume and cover letter.
Accessibility and inclusivity
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.
Closing date: Open until filled
We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
💡 Quick Summary
Seeking a career-building opportunity? The Member Service Representative - Bilingual English/Mandarin (Linden Ridge Branch) position is now open for candidates interested in the Bank Jobs sector. This role in Winnipeg offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.