Job Description
Employer: Transport Workers Union (National Office)
Work Type: Full Time
Location: Sydney CBD
Applications close: Tuesday 7 April 2026
The Transport Workers’ Union of Australia (TWU) is one of Australia’s leading campaigning trade unions, holding some of the biggest companies in the world to account over their treatment of workers, such as Qantas, Amazon and the supermarket giants.
Since it was founded, the TWU has represented the interests of truck drivers and logistics workers, exposing the financial pressures by major retailers, manufacturers, and oil companies on road transport – Australia’s deadliest industry.
The TWU has led the charge in highlighting and tackling exploitation in the gig economy, pressuring companies and the government to address chronic underpayments and deadly pressures on food delivery riders and rideshare drivers.
The TWU has a strong presence in the aviation industry with members across multiple work groups including ground handling, cabin crew, pilots, catering and security. The TWU has a plan to improve and rebuild the industry post-COVID including our landmark recent Federal Court litigation against Qantas after it illegally outsourced 1800 workers.
The TWU is seeking a motivated Member Services Support Officer to join our team.
THE SUCCESSFUL CANDIDATE:
Management of membership database
IT/Systems Management
Ability to work through complex scenarios & articulate solutions
Attention to detail focused
Strong problem solving skills
Proactive
Great communicator
Excellent interpersonal skills
Ability to develop & maintain collaborative working relationships
Commitment to labour values
THE ROLE:
Oversee backend functionality of database
Ensure accuracy of membership system
Assist membership in ensuring data is accurate in the CRM
Assist in monitoring website, portal, CRM for ease of member experience
Management of database, ensuring integrity, accuracy & compliance
Create/Monitor Users and access to CRM
Implementation & testing of upgrades & new functionality
Compliance with all legislative relevant obligations
Resolution of database issues – member through to staff
Provision of regular accurate & meaningful reporting
Regular reconciliation of relevant systems to ensure integrity of data
Regular liaison with key external stakeholders
To apply, forward a Cover Letter and CV to Samantha Metcalf, by email: jobs@twu.com.au
For a confidential discussion about this role, please contact Samantha Metcalf on 02 8114 6500.
Member Services Support Officer
TWU
TWU
Job posted on: March 16, 2026
Applications close: Tuesday 7th April
Work Type: Full Time
Location: Sydney CBD
Applications close: Tuesday 7 April 2026
The Transport Workers’ Union of Australia (TWU) is one of Australia’s leading campaigning trade unions, holding some of the biggest companies in the world to account over their treatment of workers, such as Qantas, Amazon and the supermarket giants.
Since it was founded, the TWU has represented the interests of truck drivers and logistics workers, exposing the financial pressures by major retailers, manufacturers, and oil companies on road transport – Australia’s deadliest industry.
The TWU has led the charge in highlighting and tackling exploitation in the gig economy, pressuring companies and the government to address chronic underpayments and deadly pressures on food delivery riders and rideshare drivers.
The TWU has a strong presence in the aviation industry with members across multiple work groups including ground handling, cabin crew, pilots, catering and security. The TWU has a plan to improve and rebuild the industry post-COVID including our landmark recent Federal Court litigation against Qantas after it illegally outsourced 1800 workers.
The TWU is seeking a motivated Member Services Support Officer to join our team.
THE SUCCESSFUL CANDIDATE:
Management of membership database
IT/Systems Management
Ability to work through complex scenarios & articulate solutions
Attention to detail focused
Strong problem solving skills
Proactive
Great communicator
Excellent interpersonal skills
Ability to develop & maintain collaborative working relationships
Commitment to labour values
THE ROLE:
Oversee backend functionality of database
Ensure accuracy of membership system
Assist membership in ensuring data is accurate in the CRM
Assist in monitoring website, portal, CRM for ease of member experience
Management of database, ensuring integrity, accuracy & compliance
Create/Monitor Users and access to CRM
Implementation & testing of upgrades & new functionality
Compliance with all legislative relevant obligations
Resolution of database issues – member through to staff
Provision of regular accurate & meaningful reporting
Regular reconciliation of relevant systems to ensure integrity of data
Regular liaison with key external stakeholders
To apply, forward a Cover Letter and CV to Samantha Metcalf, by email: jobs@twu.com.au
For a confidential discussion about this role, please contact Samantha Metcalf on 02 8114 6500.
Member Services Support Officer
TWU
TWU
Job posted on: March 16, 2026
Applications close: Tuesday 7th April
💡 Quick Summary
Seeking a career-building opportunity? The Member Services Support Officer position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.