Job Description
Job details
Here’s how the job details align with your profile.
Job type
Part-time
Shift and schedule
Flexitime
Location
Sheffield S1 4BF
Benefits
Pulled from the full job description
Flexitime
Sick pay
Life insurance
Free parking
Company pension
Casual dress
Work from home
Full job description
Job Overview
We are seeking a dynamic and detail-oriented Membership Service Administrator to join our team. This role is essential in managing member relationships, supporting business development initiatives, and enhancing overall customer satisfaction.
· Ability to work as part of a team and on own initiative (W)
· Able to manage a varied workload and prioritise effectively to ensure deadlines are met (P)
· Capable and enthusiastic about providing excellent customer service with an articulate telephone manner (P)
· Excellent communication skills with the ability to communicate cheerfully in writing as well as verbally (P)
· Adept at working in an administrative and/or customer service environment (W)
· Flexible and adaptable approach to change, improvement and learning new systems (P)
· An enquiring and determined approach to keeping accurate member records (P)
· Pragmatic and analytical approach to problem solving (P)
· Capable user of CRM systems
· Capable user of Microsoft365 applications or similar (particularly spreadsheets)
P = Personal skills and special knowledge
W = work-related experience and associated skills
SALARY RANGE - £23,444 - £26,229 (pro-rata)
KEY AREAS:
1. Membership Administration
· Active involvement in driving up member engagement
· Maintain the integrity of data in the GA’s Customer Relationship Management (CRM) system
· Maintaining mailing list data to ensure the Associations marketing activities are effective and complying with GDPR
· Prepare mailing lists for all GA periodicals and ensure they are received in good time by our liaison with the mailing house(s)
· Produce and issue GA membership renewal confirmations and ‘welcome’ packs
· Produce reports from membership database as required
· Manage IP-access for and related enquiries from institutional members
· Respond to queries regarding membership ensuring a great customer experience
· Making outgoing customer experience telephone calls
2. Transactions
· Understand and support the GA’s Direct Debit processes (including dealing with any collection failures and cancellations)
· Liaise with subscription agencies
· Produce and issue notices of rate changes for subscription agencies
Job Type: Part-time
Pay: £23,444.00-£26,229.00 per year
Expected hours: 20 – 25 per week
Benefits:
Casual dress
Company pension
Flexitime
Free parking
Life insurance
On-site parking
Sick pay
Transport links
Work from home
Work Location: In person
Here’s how the job details align with your profile.
Job type
Part-time
Shift and schedule
Flexitime
Location
Sheffield S1 4BF
Benefits
Pulled from the full job description
Flexitime
Sick pay
Life insurance
Free parking
Company pension
Casual dress
Work from home
Full job description
Job Overview
We are seeking a dynamic and detail-oriented Membership Service Administrator to join our team. This role is essential in managing member relationships, supporting business development initiatives, and enhancing overall customer satisfaction.
· Ability to work as part of a team and on own initiative (W)
· Able to manage a varied workload and prioritise effectively to ensure deadlines are met (P)
· Capable and enthusiastic about providing excellent customer service with an articulate telephone manner (P)
· Excellent communication skills with the ability to communicate cheerfully in writing as well as verbally (P)
· Adept at working in an administrative and/or customer service environment (W)
· Flexible and adaptable approach to change, improvement and learning new systems (P)
· An enquiring and determined approach to keeping accurate member records (P)
· Pragmatic and analytical approach to problem solving (P)
· Capable user of CRM systems
· Capable user of Microsoft365 applications or similar (particularly spreadsheets)
P = Personal skills and special knowledge
W = work-related experience and associated skills
SALARY RANGE - £23,444 - £26,229 (pro-rata)
KEY AREAS:
1. Membership Administration
· Active involvement in driving up member engagement
· Maintain the integrity of data in the GA’s Customer Relationship Management (CRM) system
· Maintaining mailing list data to ensure the Associations marketing activities are effective and complying with GDPR
· Prepare mailing lists for all GA periodicals and ensure they are received in good time by our liaison with the mailing house(s)
· Produce and issue GA membership renewal confirmations and ‘welcome’ packs
· Produce reports from membership database as required
· Manage IP-access for and related enquiries from institutional members
· Respond to queries regarding membership ensuring a great customer experience
· Making outgoing customer experience telephone calls
2. Transactions
· Understand and support the GA’s Direct Debit processes (including dealing with any collection failures and cancellations)
· Liaise with subscription agencies
· Produce and issue notices of rate changes for subscription agencies
Job Type: Part-time
Pay: £23,444.00-£26,229.00 per year
Expected hours: 20 – 25 per week
Benefits:
Casual dress
Company pension
Flexitime
Free parking
Life insurance
On-site parking
Sick pay
Transport links
Work from home
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Membership Service Administrator position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Sheffield offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
