Job Description
Membership Support Officer
Call Centre & Customer Service
Customer Service
Brisbane Office
Fixed-Term Full Time Contract
14/4/2026
Competitive base salary + great employee benefits
Hybrid working, a mix of working from home and in the office
Supportive, highly engaged team environment
Deliver trusted advice. Support members with confidence. Make a meaningful impact every day.
Teachers Health is the only health fund exclusively for teachers, nurses and related industry staff and their families. As a not‑for‑profit organisation, everything we do is focused on supporting teachers, education staff and their families, covering the lives of over 500,000 members.
Our Membership Services team plays a critical role in providing consistent, high‑quality advice and service across all Teachers Health care and insurance services. We’re looking for a Membership Support Officer to join our Member Experience team and support both external members and employees with accurate, thoughtful and timely service.
This role is ideal for someone who enjoys managing varied enquiries, delivering clear advice, and confidently processing memberships with differing levels of complexity in a fast‑paced environment.
We have a 10-month full‑time opportunity available.
Why join Teachers Health?
We have lots to offer, including (just to name a few):
Competitive base salary of $72,704 + super
Hybrid working model, with Tuesday and Wednesday in the office with your team (after initial training)
Full‑time hours rostered between 8:00am and 5:00pm
A generous wellbeing program supporting your mental, physical and financial health
A supportive, highly engaged team environment
Meaningful work where your advice directly supports members’ health and wellbeing
What will I do?
Reporting to the Membership Team Leader, you will play a key role in providing consistent, high‑level advice and member service across all Teachers Health products and services. In this role, you will:
Provide high‑quality advice and service to external members and employees
Manage enquiries across phone, email, online requests and face‑to‑face interactions as needed
Process memberships and member requests with varying levels of complexity
Deliver clear, accurate and plain‑language information about products, services and policies
Navigate multiple systems while ensuring accurate data entry and record‑keeping
Actively promote Teachers Health products and services in a member‑focused way
Collaborate with team members to share knowledge, distribute workloads and support service delivery
Maintain up‑to‑date knowledge of fund rules, products, processes and procedures
What do I need?
To succeed in this role, you will need:
Customer service and/or administrative processing experience in a fast‑paced environment
Strong oral and written communication skills, with the ability to provide clear advice
Confidence managing multiple tasks and competing priorities
High attention to detail and strong data accuracy
Comfortable using multiple systems and learning new software
Ability to work full‑time, Monday to Friday, with hours rostered between 8:00am and 5:00pm
Experience in Private Health Insurance or complex service environments is highly regarded, but not essential, comprehensive training will be provided.
How do I apply?
Click APPLY NOW and submit your updated CV and an (optional) cover letter outlining why you’d be a great fit for the role.
Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with [email protected]
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Call Centre & Customer Service
Customer Service
Brisbane Office
Fixed-Term Full Time Contract
14/4/2026
Competitive base salary + great employee benefits
Hybrid working, a mix of working from home and in the office
Supportive, highly engaged team environment
Deliver trusted advice. Support members with confidence. Make a meaningful impact every day.
Teachers Health is the only health fund exclusively for teachers, nurses and related industry staff and their families. As a not‑for‑profit organisation, everything we do is focused on supporting teachers, education staff and their families, covering the lives of over 500,000 members.
Our Membership Services team plays a critical role in providing consistent, high‑quality advice and service across all Teachers Health care and insurance services. We’re looking for a Membership Support Officer to join our Member Experience team and support both external members and employees with accurate, thoughtful and timely service.
This role is ideal for someone who enjoys managing varied enquiries, delivering clear advice, and confidently processing memberships with differing levels of complexity in a fast‑paced environment.
We have a 10-month full‑time opportunity available.
Why join Teachers Health?
We have lots to offer, including (just to name a few):
Competitive base salary of $72,704 + super
Hybrid working model, with Tuesday and Wednesday in the office with your team (after initial training)
Full‑time hours rostered between 8:00am and 5:00pm
A generous wellbeing program supporting your mental, physical and financial health
A supportive, highly engaged team environment
Meaningful work where your advice directly supports members’ health and wellbeing
What will I do?
Reporting to the Membership Team Leader, you will play a key role in providing consistent, high‑level advice and member service across all Teachers Health products and services. In this role, you will:
Provide high‑quality advice and service to external members and employees
Manage enquiries across phone, email, online requests and face‑to‑face interactions as needed
Process memberships and member requests with varying levels of complexity
Deliver clear, accurate and plain‑language information about products, services and policies
Navigate multiple systems while ensuring accurate data entry and record‑keeping
Actively promote Teachers Health products and services in a member‑focused way
Collaborate with team members to share knowledge, distribute workloads and support service delivery
Maintain up‑to‑date knowledge of fund rules, products, processes and procedures
What do I need?
To succeed in this role, you will need:
Customer service and/or administrative processing experience in a fast‑paced environment
Strong oral and written communication skills, with the ability to provide clear advice
Confidence managing multiple tasks and competing priorities
High attention to detail and strong data accuracy
Comfortable using multiple systems and learning new software
Ability to work full‑time, Monday to Friday, with hours rostered between 8:00am and 5:00pm
Experience in Private Health Insurance or complex service environments is highly regarded, but not essential, comprehensive training will be provided.
How do I apply?
Click APPLY NOW and submit your updated CV and an (optional) cover letter outlining why you’d be a great fit for the role.
Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with [email protected]
Back to search results
💡 Quick Summary
Seeking a career-building opportunity? The Membership Support Officer position is now open for candidates interested in the Back Office Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
