Job Description
Posted: 03/02/2026
Closing Date: 05/03/2026
Salary: $74,220.64 - $84,667.44
Job Type: Permanent - Full Time
Location: Subiaco, WA
Job Category: Sport and Recreation
The City of Subiaco is in a period of significant growth, with new residential developments, refreshed main streets and public spaces and an expanding mix of retail, dining, culture and recreation. We are working closely with the community, businesses and partners to guide this change while maintaining Subiaco’s heritage, character and identity. This is an exciting opportunity to contribute to a city with a strong sense of place and vision for the future.
Job Description
This successful candidate will join the team at Lords Recreation Centre and will be responsible for actively promoting membership packages and securing membership sales.
The key responsibilities of this role are:
Providing tailored and valuable membership sales experiences, provided to an exceptional standard
Act as the first point of contact for all membership communications, including regular interactions and rapport-building with members in the community.
Report on weekly and monthly statistics, communicating memberships insights to the Leadership team.
Monitor and process new and renewing membership sales, online and in centre
Provide membership management support (i.e. onboarding, lead generation, prospect follow up, achieving sales and service KPI’s and resolving queries, etc.)
Ensure all membership documentation is completed thoroughly and confidential paperwork is kept in line with the City’s record keeping protocol
Efficiently action membership enquiries including suspensions, upgrades/ downgrades, cancellations, and transfers
Respond to telephone, email, text and front counter customer enquires in an efficient, courteous and professional manner
Conduct tours of the Centre and facilities to prospective members
Contribute to the development, implementation and review of membership and sales processes
Any other duties as required
Further information on the requirements of the role can be found in the position description, which can be requested by emailing [email protected], referencing this position title.
Essential criteria:
Extensive knowledge and understanding of contemporary customer service principles, and genuine commitment to the delivery of customer service excellence.
Demonstrated marketing and/or sales experience, preferably within the recreation industry
Excellent written and verbal communication skills
Highly developed and proven interpersonal, communication and customer service skills
Ability to use corporate computer systems
Current police certificate
Excellent relationship building techniques
Previous experience with membership sales systems and software is desirable
Salary package:
In line with the City of Subiaco Inside Staff Industrial Agreement 2025, this position is classified as a Level 4. The salary range is $74,220.64 to $84,667.44 per annum, exclusive of superannuation.
Working for the City of Subiaco:
We are committed to equal opportunity employment and offer great benefits to help you achieve a positive work-life balance, including (but not limited to):
Up to 5 weeks' annual leave plus the option to accrue time in lieu.
Sustainable travel allowance or a parking permit.
Free membership to Lords Recreation centre.
Health Insurance Corporate Membership discounts
Superannuation co-contributions
12 weeks of paid parental leave
24/7 employee assistance programme
Learning and development opportunities.
Novated lease and salary packaging options
See what other benefits the City can offer you here: https://www.subiaco.wa.gov.au/your-council/who-we-are-en/working-here/benefits
Application process:
To apply for this position, please click Apply to submit your application. You will be asked to upload a CV and a cover letter to support your application.
To be considered for the role, it is essential that you demonstrate in your application how you meet the essential criteria. You should ensure that the information you provide in your application is relevant to the job role and is a true and accurate reflection of your experience and skillset.
As an equal opportunity employer, we encourage applications from candidates of all backgrounds. We recognise that we are strengthened by diversity and are committed to providing a diverse and inclusive work environment in which everyone is included and treated fairly with respect. Applicants must have the right to work in Australia.
The closing date for applications is 05 March 2026. Applications may be considered, and interviews conducted, prior to the closing date. If you are interested in this position, we highly recommend you submit an application as soon as you are able to.
Closing Date: 05/03/2026
Salary: $74,220.64 - $84,667.44
Job Type: Permanent - Full Time
Location: Subiaco, WA
Job Category: Sport and Recreation
The City of Subiaco is in a period of significant growth, with new residential developments, refreshed main streets and public spaces and an expanding mix of retail, dining, culture and recreation. We are working closely with the community, businesses and partners to guide this change while maintaining Subiaco’s heritage, character and identity. This is an exciting opportunity to contribute to a city with a strong sense of place and vision for the future.
Job Description
This successful candidate will join the team at Lords Recreation Centre and will be responsible for actively promoting membership packages and securing membership sales.
The key responsibilities of this role are:
Providing tailored and valuable membership sales experiences, provided to an exceptional standard
Act as the first point of contact for all membership communications, including regular interactions and rapport-building with members in the community.
Report on weekly and monthly statistics, communicating memberships insights to the Leadership team.
Monitor and process new and renewing membership sales, online and in centre
Provide membership management support (i.e. onboarding, lead generation, prospect follow up, achieving sales and service KPI’s and resolving queries, etc.)
Ensure all membership documentation is completed thoroughly and confidential paperwork is kept in line with the City’s record keeping protocol
Efficiently action membership enquiries including suspensions, upgrades/ downgrades, cancellations, and transfers
Respond to telephone, email, text and front counter customer enquires in an efficient, courteous and professional manner
Conduct tours of the Centre and facilities to prospective members
Contribute to the development, implementation and review of membership and sales processes
Any other duties as required
Further information on the requirements of the role can be found in the position description, which can be requested by emailing [email protected], referencing this position title.
Essential criteria:
Extensive knowledge and understanding of contemporary customer service principles, and genuine commitment to the delivery of customer service excellence.
Demonstrated marketing and/or sales experience, preferably within the recreation industry
Excellent written and verbal communication skills
Highly developed and proven interpersonal, communication and customer service skills
Ability to use corporate computer systems
Current police certificate
Excellent relationship building techniques
Previous experience with membership sales systems and software is desirable
Salary package:
In line with the City of Subiaco Inside Staff Industrial Agreement 2025, this position is classified as a Level 4. The salary range is $74,220.64 to $84,667.44 per annum, exclusive of superannuation.
Working for the City of Subiaco:
We are committed to equal opportunity employment and offer great benefits to help you achieve a positive work-life balance, including (but not limited to):
Up to 5 weeks' annual leave plus the option to accrue time in lieu.
Sustainable travel allowance or a parking permit.
Free membership to Lords Recreation centre.
Health Insurance Corporate Membership discounts
Superannuation co-contributions
12 weeks of paid parental leave
24/7 employee assistance programme
Learning and development opportunities.
Novated lease and salary packaging options
See what other benefits the City can offer you here: https://www.subiaco.wa.gov.au/your-council/who-we-are-en/working-here/benefits
Application process:
To apply for this position, please click Apply to submit your application. You will be asked to upload a CV and a cover letter to support your application.
To be considered for the role, it is essential that you demonstrate in your application how you meet the essential criteria. You should ensure that the information you provide in your application is relevant to the job role and is a true and accurate reflection of your experience and skillset.
As an equal opportunity employer, we encourage applications from candidates of all backgrounds. We recognise that we are strengthened by diversity and are committed to providing a diverse and inclusive work environment in which everyone is included and treated fairly with respect. Applicants must have the right to work in Australia.
The closing date for applications is 05 March 2026. Applications may be considered, and interviews conducted, prior to the closing date. If you are interested in this position, we highly recommend you submit an application as soon as you are able to.
💡 Quick Summary
Seeking a career-building opportunity? The Memberships Officer position is now open for candidates interested in the Health Jobs sector. This role in Subiaco offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
