Job Description
Full job description
Your Opportunity:
Australian Unity is proud and excited to be partnering with Beyond Blue to deliver their 24/7 omnichannel brief counselling and advice service to all Australians in need.
Working from home, you will provide brief phone and webchat counselling to our service users who typically present with mental health concerns, require support for complex life situations, or require crisis or emergency support. Despite Beyond Blue not being a crisis service, there will be some element of mental health crisis and emergency support in this role.
We have Permanent Full Time, Part-Time contracts (28.30 to 37.30 hours / weekly) available over our Morning / Afternoon & Overnight shifts. The hours are varied falling between 6 am to 11.30 pm, 7 pm to 7am (AEST) across the week and regular weekend work is mandatory. We are looking to hire two Counsellors for options 1 and 2, and four Counsellors for options 3 & 4
Available shift options (work from home)
Option 1: Sun, Mon,Tue, Wed,Thur – 7.5 hrs per shift (37.30 hrs/week), starts 6 am–8 am, finishes 2 pm–4 pm
Option 2: Sat, Mon, Tue, Wed – 8 hrs per shift (32 hrs/week), starts 1 pm–3 pm, finishes 9.30 pm–11.30 pm
Option 3: Rotating Pattern (Week 1 -Sat, Sun, Mon Week 2- Mon, Tue, Wed – 9.5 hrs per shift (28.30 hrs/week), starts 7 pm–9 pm, finishes 5 am–7 am.
Option 4: Rotating Pattern ( Week 1-Mon, Tue, Fri Week 2 Thur, Sat, Sun – 9.5 hrs per shift (28.30 hrs/week), starts 7 pm–9 pm, finishes 5 am–7 am.
About you:
You are a resilient health professional who is confident with mental health risk triage, assessment, and risk management within fast paced environments. Experienced to manage high call volumes and chats discussing complex mental health symptoms and life circumstances with the ability to offer counselling, strategies, and information to anyone who feels the need to reach out for support.
Excellent micro counselling skills
Empathic, warm, compassionate and have good understanding and practice of self-care
Registered or eligible to register with ONE of the following professional bodies:
AHPRA (as a mental health Registered Nurse, Provisional Psychologist with external supervision support or full registration as a psychologist)
PACFA - Minimum Provisional (working towards full registration)
ACA – Minimum level 2
AASW / AMHSW – Full Membership
Minimum 2-years work experience post relevant qualification or minimum 10 years mental health registered nursing experience
Experience working overnights is mandatory for options 3 & 4
Self-motivated with good digital literacy, strong administration and time management skills
A professional with ability to listen and rapidly build trust with people in their environment
Team player with an openness to support, learn and engage in continuous professional development
You will be supported by a 5 week induction program. This comprehensive skills-based training program is structured to support your growth as a BBSS Counsellor. Our aim is to help you develop your mental health support skills.
This is a Remote, Work from Home Opportunity and you could be based anywhere within Australia.
You will be provided with relevant technology equipment to support you with your WFH setup however will be required to have the following:
Private room/space which can be used for your home office set up
Reliable/stable internet connection
Demonstrated IT skills and proficiency in telephony-based systems where you are comfortable navigating multiple software, digital note taking and counselling and support simultaneously.
CVs sent via email will not be reviewed. To be included in the selection process, please submit a formal application by clicking APPLY. Applications will close once vacancies have been filled.
Contact Pallvi on PaChauhan@australianunity,com.au for any role related queries.
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan
Your Opportunity:
Australian Unity is proud and excited to be partnering with Beyond Blue to deliver their 24/7 omnichannel brief counselling and advice service to all Australians in need.
Working from home, you will provide brief phone and webchat counselling to our service users who typically present with mental health concerns, require support for complex life situations, or require crisis or emergency support. Despite Beyond Blue not being a crisis service, there will be some element of mental health crisis and emergency support in this role.
We have Permanent Full Time, Part-Time contracts (28.30 to 37.30 hours / weekly) available over our Morning / Afternoon & Overnight shifts. The hours are varied falling between 6 am to 11.30 pm, 7 pm to 7am (AEST) across the week and regular weekend work is mandatory. We are looking to hire two Counsellors for options 1 and 2, and four Counsellors for options 3 & 4
Available shift options (work from home)
Option 1: Sun, Mon,Tue, Wed,Thur – 7.5 hrs per shift (37.30 hrs/week), starts 6 am–8 am, finishes 2 pm–4 pm
Option 2: Sat, Mon, Tue, Wed – 8 hrs per shift (32 hrs/week), starts 1 pm–3 pm, finishes 9.30 pm–11.30 pm
Option 3: Rotating Pattern (Week 1 -Sat, Sun, Mon Week 2- Mon, Tue, Wed – 9.5 hrs per shift (28.30 hrs/week), starts 7 pm–9 pm, finishes 5 am–7 am.
Option 4: Rotating Pattern ( Week 1-Mon, Tue, Fri Week 2 Thur, Sat, Sun – 9.5 hrs per shift (28.30 hrs/week), starts 7 pm–9 pm, finishes 5 am–7 am.
About you:
You are a resilient health professional who is confident with mental health risk triage, assessment, and risk management within fast paced environments. Experienced to manage high call volumes and chats discussing complex mental health symptoms and life circumstances with the ability to offer counselling, strategies, and information to anyone who feels the need to reach out for support.
Excellent micro counselling skills
Empathic, warm, compassionate and have good understanding and practice of self-care
Registered or eligible to register with ONE of the following professional bodies:
AHPRA (as a mental health Registered Nurse, Provisional Psychologist with external supervision support or full registration as a psychologist)
PACFA - Minimum Provisional (working towards full registration)
ACA – Minimum level 2
AASW / AMHSW – Full Membership
Minimum 2-years work experience post relevant qualification or minimum 10 years mental health registered nursing experience
Experience working overnights is mandatory for options 3 & 4
Self-motivated with good digital literacy, strong administration and time management skills
A professional with ability to listen and rapidly build trust with people in their environment
Team player with an openness to support, learn and engage in continuous professional development
You will be supported by a 5 week induction program. This comprehensive skills-based training program is structured to support your growth as a BBSS Counsellor. Our aim is to help you develop your mental health support skills.
This is a Remote, Work from Home Opportunity and you could be based anywhere within Australia.
You will be provided with relevant technology equipment to support you with your WFH setup however will be required to have the following:
Private room/space which can be used for your home office set up
Reliable/stable internet connection
Demonstrated IT skills and proficiency in telephony-based systems where you are comfortable navigating multiple software, digital note taking and counselling and support simultaneously.
CVs sent via email will not be reviewed. To be included in the selection process, please submit a formal application by clicking APPLY. Applications will close once vacancies have been filled.
Contact Pallvi on PaChauhan@australianunity,com.au for any role related queries.
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan
💡 Quick Summary
Seeking a career-building opportunity? The Mental Health Counsellor position is now open for candidates interested in the Health Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
