Job Description
Full job description
Merchant Risk & Fraud Manager
Payment Acceptance, Centre of Excellence for Pricing, Risk & Scheme Compliance
Full time
Sydney Location
Your business
Everyday Business Banking supports Australian business' Everyday Banking needs, from the smallest businesses to the largest corporates. EBB is responsible for the end-to-end management of Deposit & Transactions, Payments Acceptance, and Health products. In addition, EBB is responsible for the delivery of business customers lifecycle management, cross-cutting initiatives, and working to support Banker’s in developing Transaction Banking client solutions to customers.
See yourself in our team
Our team is the Payment Acceptance Centre of Excellence Pricing, Risk & Scheme Compliance team, and we are responsible for:
driving and executing acquiring pricing strategy
managing merchant risk and fraud
managing forward delivery risk
handling pricing issues and incidents
managing scheme and PCI compliance and
being the business owner for acquiring pricing and billing systems
regulatory reporting for acquiring
Do Work That Matters
As the Manager for Merchant Risk & Fraud, you will have responsibility for:
Overseeing the Group’s policies for merchant risk and merchant fraud
Review and assess high risk applications, escalations and fraud cases
You will be an SME for internal stakeholders for fraud management
You will be an adviser to Frontline and Support teams on client cases from onboarding to in-life management
Core requirements: Merchant acquiring Risk and Fraud skill set, strong stakeholder and client management
Scheme Compliance and PCI-DSS knowledge is highly desired but not required
Help us deliver a better future for Everyday Business Banking:
The successful candidate will have:
A curious mindset who continuously grows their understanding of how end to end Acquiring works
Exceptional written and verbal communication who can interpret client situations with the appropriate risk treatment and outcomes, and advise accordingly to clients, frontline, operations and systems stakeholders
Proven discipline in prioritisation in a fast-paced environment
Risk mind-set and advanced awareness of evolving scheme compliance, regulatory standards and group risk frameworks
Candidates with relevant experience in merchant fraud and/or merchant risk. Acquiring experience in products and systems will be essential
Your Development
If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800XXXXXX.
Advertising End Date: 05/09/2026
Merchant Risk & Fraud Manager
Payment Acceptance, Centre of Excellence for Pricing, Risk & Scheme Compliance
Full time
Sydney Location
Your business
Everyday Business Banking supports Australian business' Everyday Banking needs, from the smallest businesses to the largest corporates. EBB is responsible for the end-to-end management of Deposit & Transactions, Payments Acceptance, and Health products. In addition, EBB is responsible for the delivery of business customers lifecycle management, cross-cutting initiatives, and working to support Banker’s in developing Transaction Banking client solutions to customers.
See yourself in our team
Our team is the Payment Acceptance Centre of Excellence Pricing, Risk & Scheme Compliance team, and we are responsible for:
driving and executing acquiring pricing strategy
managing merchant risk and fraud
managing forward delivery risk
handling pricing issues and incidents
managing scheme and PCI compliance and
being the business owner for acquiring pricing and billing systems
regulatory reporting for acquiring
Do Work That Matters
As the Manager for Merchant Risk & Fraud, you will have responsibility for:
Overseeing the Group’s policies for merchant risk and merchant fraud
Review and assess high risk applications, escalations and fraud cases
You will be an SME for internal stakeholders for fraud management
You will be an adviser to Frontline and Support teams on client cases from onboarding to in-life management
Core requirements: Merchant acquiring Risk and Fraud skill set, strong stakeholder and client management
Scheme Compliance and PCI-DSS knowledge is highly desired but not required
Help us deliver a better future for Everyday Business Banking:
The successful candidate will have:
A curious mindset who continuously grows their understanding of how end to end Acquiring works
Exceptional written and verbal communication who can interpret client situations with the appropriate risk treatment and outcomes, and advise accordingly to clients, frontline, operations and systems stakeholders
Proven discipline in prioritisation in a fast-paced environment
Risk mind-set and advanced awareness of evolving scheme compliance, regulatory standards and group risk frameworks
Candidates with relevant experience in merchant fraud and/or merchant risk. Acquiring experience in products and systems will be essential
Your Development
If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800XXXXXX.
Advertising End Date: 05/09/2026
💡 Quick Summary
Seeking a career-building opportunity? The Merchant Risk & Fraud Manager position is now open for candidates interested in the Bank Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
