Merchant Services-me Relationship Officer

**Group Company**: HDFC Bank Limited

• *Designation**: Merchant Services-ME Relationship Officer - Retail RO

• *Office Location**: Mahendru Patna (Branch)

• *Position description**:

Merchant Services-ME Relationship Officer - Retail RO

• *Primary Responsibilities**:

- Relationship Officer will be responsible for ensuring engagement & Visitation of all Retail portfolio merchants assigned.

- Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition

- maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.

- Retail Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.

- To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.

- To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio

- Basis expansions by the existing merchants (New outlet/New business line), self-employed segments, existing customer leads.

- To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased cross-sell penetration inportfolio merchants basis benchmark

- Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc

- The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.

- Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.

- Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.

• *Additional Responsibilities**:

- Cross Sell - CC, CASA, Asset, TPP etc.

• *Educational qualifications preferred**

- **Category**: Bachelor's Degree

- **Field specialization**: Commerce

- **Academic score**: Pass

- **Institution tier**: Any

• *Required Certification/s**:

NA

• *Required Training/s**:

Basic product and process training

• *Required work experience**

- **Industry**: Banking preferred - but not a constraint

- **Role**: Any

- **Years of experience**: 0 to 3

• *Key Performance Indicators**:

Sales Profile

• *Required Competencies**:

Flair for sales and go getter attitude, Good Communication skills, tech savvy

• *Required Knowledge**:

• *Required Skills**:

Good communication and interpersonal skills, Time management, disciplined sales approach

• *Required abilities**

- **Physical**: Sales call and field visits.

• *Specific requirements**

- **Travel**: Local travel for customer meetings

- **Vehicle**: Preferred(At least two wheeler)

- **Work Permit**: NA

• *Other details**

- **Pay Rate**: As per industry norms and labour laws

- **Contract Types**: Permanent

- **Time Constraints**: None

- **Compliance Related**: As per Bank's laid down policies

- **Union Affiliation**: NA