Job Description
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Merchant Solutions
Deutsche Bank
Bengaluru, Karnataka
Apply
13 hours agoFull–time
Job Title : Implementation & Service : Platform onboarding
Location- Mumbai / Bangalore
Role Description
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
Manage a portfolio of client projects and end to end implementation of mandates. Working closely with the Sales team in understanding client requirements for products / services / solutions towards managing post-sales relationship with customers
• Executing Service Level Agreements and other product-specific documentation requirements with customers
• Coordinating with the Operations team for smooth start-up of services
• Manage team and support them on training / Knowledge sharing
• Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy
• Implementation of cash management solutions that include Electronic Banking/ ERP interfaces / Host-to-Host connectivity / Services, Payables, Receivables and Liquidity Management.
• Supporting existing customers on cash management platforms and back office administration relating to cash management solutions.
• Act as contact person (entry point) for client’s (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client.
• Initiates and coordinates the technical investigation within the Global Implementation & Service organization, follow-up with customer as agreed, escalate if necessary, provides final feedback to the customer.
• Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished and the client satisfaction and loyalty is restored.
• Discussion with Implementation Managers/Customers on connectivity requirements for Host-Host and API solution
• Understanding the various communication Protocols and API (Application Programming Interfaces) supported by the application and suggest the suitable solution
• Sending the required set-up forms and verify once received
• Analyse and resolve connectivity issues as part of customer testing (including understanding of LOG-files)
• Configure all Test systems & servers including routing rules, PKI, Digital Certificate with SSL/Sign & Verify/Encryption/Decryption mapping
• Support Customer Testing and get the sign-off
For internal use only For internal use only
• Coordinate with Infra. teams on Firewall opening request/UNIX user creation for customers to connect
• Understand various financial message / transaction file formats (
Merchant Solutions
Deutsche Bank
Bengaluru, Karnataka
Apply
13 hours agoFull–time
Job Title : Implementation & Service : Platform onboarding
Location- Mumbai / Bangalore
Role Description
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
Manage a portfolio of client projects and end to end implementation of mandates. Working closely with the Sales team in understanding client requirements for products / services / solutions towards managing post-sales relationship with customers
• Executing Service Level Agreements and other product-specific documentation requirements with customers
• Coordinating with the Operations team for smooth start-up of services
• Manage team and support them on training / Knowledge sharing
• Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy
• Implementation of cash management solutions that include Electronic Banking/ ERP interfaces / Host-to-Host connectivity / Services, Payables, Receivables and Liquidity Management.
• Supporting existing customers on cash management platforms and back office administration relating to cash management solutions.
• Act as contact person (entry point) for client’s (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client.
• Initiates and coordinates the technical investigation within the Global Implementation & Service organization, follow-up with customer as agreed, escalate if necessary, provides final feedback to the customer.
• Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished and the client satisfaction and loyalty is restored.
• Discussion with Implementation Managers/Customers on connectivity requirements for Host-Host and API solution
• Understanding the various communication Protocols and API (Application Programming Interfaces) supported by the application and suggest the suitable solution
• Sending the required set-up forms and verify once received
• Analyse and resolve connectivity issues as part of customer testing (including understanding of LOG-files)
• Configure all Test systems & servers including routing rules, PKI, Digital Certificate with SSL/Sign & Verify/Encryption/Decryption mapping
• Support Customer Testing and get the sign-off
For internal use only For internal use only
• Coordinate with Infra. teams on Firewall opening request/UNIX user creation for customers to connect
• Understand various financial message / transaction file formats (
💡 Quick Summary
Seeking a career-building opportunity? The Merchant Solutions position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.