Messaging Engineer

Introduction

The vacancy is for a Messaging Infrastructure Specialist providing live systems support to the global Barclays Messaging environment. The role holder must have the ability to own and resolve incidents end-to-end and work closely with other technical support teams to drive email related issues to resolution.

Communication – with any incident raised or escalation to service, the role holder must have the ability to communicate at all levels. This would include client, line management and peer interpersonal skills to verbally communicate issue and the plan to resolve. Communication needs to be clear, so all stakeholders understand the issue and the plan to resolve

Transformation Support – to assist with Barclays messaging operational support activities as messaging infrastructure transitions services to the cloud. This would be outside of the standard BAU support expected and will involve work on key messaging transformational projects

Documentation Management & Administration

Adhere to all operational processes and procedures, ensuring full compliance to the input of data and information into service management and operational tools and systems.

Own and manage document library - develop, store and maintain all operational documentation to include processes, procedures, knowledge, and required MI.

What We’re Looking For

Technical Skills

Skills That Will Help You In The Role

M365

Experience of working in a 3rd line IT support environment

Exchange 2013 / 2024 (including EDGE /Hybrid) large enterprise solutions (>100,000 seats across multiple geographic environments)

Exchange Online – Office 365 in a Hybrid / Federated configuration

Symantec.Cloud (formerly MessageLabs)/ Proofpoint

Symantec Email Gateway (SEG 10.x)

Windows 2012, 2016, 2024 (32 and 64 bit builds)

Trustwave Secure Email Gateway (formerly Mail Marshal)

Veritas Enterprise Vault / Discovery Accelerator

SMTP Mail Routing

Azure

Automation

Purview (Formerly Compliance Center)

Competent Knowledge

Message Hygiene (cloud based and on-site delivery)

Windows Active Directory (multi forest/domain implementations).

Hardware (i386 hardware)

Where will you be working?

Pune

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency, and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise, and resources to make a positive difference.

Stewardship

We prize sustainability and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.