Job Description
Full job description
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
About Enterprise Architecture:
Enterprise Architecture is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:
Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.
Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.
Governance: this pillar is responsible for defining technical standards and developing innovative tools that automate controls to ensure compliance.
Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach.
The Enterprise Business Architecture (EBA) team serves as the enterprise’s connective foundation, established within Enterprise Architecture to address fragmentation across business architecture practices and create a single, authoritative view of enterprise business capabilities. We link business strategy to technology execution by shaping and operationalizing the Enterprise Business Architecture Foundation- anchored in the Enterprise Business Capability Model (EBCM), customer journeys and personas, and a modern enterprise meta-model - enabling clearer investment decisions, stronger governance, and faster digital transformation. Operating at the intersection of strategy, design, and delivery, we align business vision, product direction, and technology outcomes into an end-to-end model that drives consistency, reuse, and enterprise-wide decision velocity. In our first year, we are focused on building this foundation while proving value quickly through high-impact use cases such as enabling always-on, capability-driven delivery models, improving developer and platform experiences, and informing complex decisions including M&A, build-versus-buy, and regulatory transformation. Partnering closely with business, product, engineering, and data leaders, we establish shared taxonomies, connect customer journeys to capabilities and platforms, and embed outcome-based planning to unlock speed, trust, and measurable enterprise impact at scale.
Ideal Candidate Profile:
A strategic systems thinker with the ability to see the “enterprise whole” and connect disparate moving parts into a unified blueprint
A management consulting-caliber communicator/storyteller, with exceptional executive presence and analytical rigor
A collaborator who excels at bringing Product, Engineering, and Business leaders into alignment
A builder who can create frameworks, models, and governance structures that scale
A change leader energized by complexity, ambiguity, and enterprise transformation
8-10 years' experience in Business Architecture or Business Strategy/ Management Consulting or Business Model design within a large, complex organization
Deep expertise in business architecture practices (e.g. business capability modeling, value streams, domain modeling, operating model)
Experience with Enterprise Architecture frameworks (TOGAF/BizBOK - conceptual familiarity is a must, certification will be a plus)
Exceptional executive storytelling capability, with a proven ability to translate complex strategies into clear, compelling narratives for senior leadership
Demonstrated ability to influence senior executives and facilitate alignment across large, matrixed organizations
Experience shaping cross-functional frameworks across Product, Engineering, Operations, and Business units
Hands-on experience developing board-level and executive-committee materials, including strategic storylines, transformation updates, and enterprise decision frameworks
Preferred Qualifications:
Prior experience at a top tier Management Consulting firm (i.e. McKinsey / BCG / Bain / Accenture / Deloitte etc.) is highly desirable
MBA or master’s degree in business, Strategy, Information Systems, or related field
Prior American Express experience or experience in a global financial services / payments enterprise
Familiarity with API productization, domain-driven design, merchant and/or B2B partner integration needs, and capability-driven governance models a strong plus
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit out Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
About Enterprise Architecture:
Enterprise Architecture is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:
Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.
Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.
Governance: this pillar is responsible for defining technical standards and developing innovative tools that automate controls to ensure compliance.
Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach.
The Enterprise Business Architecture (EBA) team serves as the enterprise’s connective foundation, established within Enterprise Architecture to address fragmentation across business architecture practices and create a single, authoritative view of enterprise business capabilities. We link business strategy to technology execution by shaping and operationalizing the Enterprise Business Architecture Foundation- anchored in the Enterprise Business Capability Model (EBCM), customer journeys and personas, and a modern enterprise meta-model - enabling clearer investment decisions, stronger governance, and faster digital transformation. Operating at the intersection of strategy, design, and delivery, we align business vision, product direction, and technology outcomes into an end-to-end model that drives consistency, reuse, and enterprise-wide decision velocity. In our first year, we are focused on building this foundation while proving value quickly through high-impact use cases such as enabling always-on, capability-driven delivery models, improving developer and platform experiences, and informing complex decisions including M&A, build-versus-buy, and regulatory transformation. Partnering closely with business, product, engineering, and data leaders, we establish shared taxonomies, connect customer journeys to capabilities and platforms, and embed outcome-based planning to unlock speed, trust, and measurable enterprise impact at scale.
Ideal Candidate Profile:
A strategic systems thinker with the ability to see the “enterprise whole” and connect disparate moving parts into a unified blueprint
A management consulting-caliber communicator/storyteller, with exceptional executive presence and analytical rigor
A collaborator who excels at bringing Product, Engineering, and Business leaders into alignment
A builder who can create frameworks, models, and governance structures that scale
A change leader energized by complexity, ambiguity, and enterprise transformation
8-10 years' experience in Business Architecture or Business Strategy/ Management Consulting or Business Model design within a large, complex organization
Deep expertise in business architecture practices (e.g. business capability modeling, value streams, domain modeling, operating model)
Experience with Enterprise Architecture frameworks (TOGAF/BizBOK - conceptual familiarity is a must, certification will be a plus)
Exceptional executive storytelling capability, with a proven ability to translate complex strategies into clear, compelling narratives for senior leadership
Demonstrated ability to influence senior executives and facilitate alignment across large, matrixed organizations
Experience shaping cross-functional frameworks across Product, Engineering, Operations, and Business units
Hands-on experience developing board-level and executive-committee materials, including strategic storylines, transformation updates, and enterprise decision frameworks
Preferred Qualifications:
Prior experience at a top tier Management Consulting firm (i.e. McKinsey / BCG / Bain / Accenture / Deloitte etc.) is highly desirable
MBA or master’s degree in business, Strategy, Information Systems, or related field
Prior American Express experience or experience in a global financial services / payments enterprise
Familiarity with API productization, domain-driven design, merchant and/or B2B partner integration needs, and capability-driven governance models a strong plus
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit out Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
💡 Quick Summary
Seeking a career-building opportunity? The Mgr-Enterprise Architecture position is now open for candidates interested in the Back Office Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
