Job Description
This position a leading position is in a fast-paced business environment for B2B customer support team & Trade SCM, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department. You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues. And under SCM Product availability has to be assured from different vendors/TE Intraco locations from EMIA & USA. This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.
Responsibilities
RESPONSIBILITIES
Customer Service
Manage a team of 4-5
Advance best in class customer relations via Quality, Delivery, Innovation and Responsiveness
Develop/Lead customer engagement projects and processes focused onIncreasing customer forecast accuracy
Review demand forecasts and order priority with production planning & control team; establish supply schedules for raw material based on production schedule in S&OP meetings
Resource and capacity planning for work load assessment.
Developing behavior analytics which enhance proactive customer engagement focused on minimizing waste and increasing the customer experience
Lead lean business process strategy, process transformation, performance improvement management, talent development and mind-set
Represent Customer Care during customer visits to build high level relationships and facilitate mutually beneficial projects.
Partner with sales to develop support opportunities which contribute to ECE
Maintaining consistent communication with leadership team to manage
customer service effectiveness by monitoring performance and assessing metrics.
Lead customer chargeback data analysis
Proactively identify and prioritize systems & analytic pain points while managing organizational expectations for solutions.
Trade Supply Chain Management
Manage a team of 4-5
To focus on part availability, on time delivery to the customer, Quality and Cost Reduction by utilizing resources effectively
Driving supply chain and logistics excellence and ensuring the compliance of all statutory requirements in order to achieve Business goals
Provide innovative planning and logistics solutions to find and implement efficiencies with cross-functional teams
Drive and assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities to deliver superior service.
Build sustainable relationships and trust with vendors and internal customers through open, proactive communication
Use of technological tools and internal data to generate reports that detail efficiencies as well as areas needing improvement
Coordination with TE Intraco plants for material availability as per customer CRD
Required Skills
EDUCATION/KNOWLEDGE
Bachelor’s degree preferred
MBA
CRITICAL EXPERIENCE
15 years + relevant customer experience management background required.
SAP – 10+ years’ experience
Extensive transactional working experience in manufacturing industry under CS & Supply chain.
Knowledge/understanding of Customer Relationship Management/CRM systems.
Preferred experience of Aerospace and Defense
COMPETENCIES
Expert /functional domain knowledge in Order management, Supply chain , Demand management
Ability to persevere in the presence of intense customer & organizational pressure
Practices attentive and active listening while demonstrating command skills so that timely solutions are obtained within a large & diverse organization
Knowledge of MIS Reporting and Analysis tools such as: Microsoft excel, Power Point, power BI.
Demonstrates high level of decision making and knowledge within the transportation Industry
Good level of soft skills pertaining to customer support.
Competencies
Managing and Measuring Work
Building Effective Teams
Motivating Others
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
SET : Strategy, Execution, Talent (for managers)
Job Locations:
88P, Sahasra Shree
Bangalore, Karnātaka 560066
India
Posting City: Bangalore
Job Country: India
Travel Required: 25% to 50%
Requisition ID: 136582
Workplace Type:
External Careers Page: Customer Service
Responsibilities
RESPONSIBILITIES
Customer Service
Manage a team of 4-5
Advance best in class customer relations via Quality, Delivery, Innovation and Responsiveness
Develop/Lead customer engagement projects and processes focused onIncreasing customer forecast accuracy
Review demand forecasts and order priority with production planning & control team; establish supply schedules for raw material based on production schedule in S&OP meetings
Resource and capacity planning for work load assessment.
Developing behavior analytics which enhance proactive customer engagement focused on minimizing waste and increasing the customer experience
Lead lean business process strategy, process transformation, performance improvement management, talent development and mind-set
Represent Customer Care during customer visits to build high level relationships and facilitate mutually beneficial projects.
Partner with sales to develop support opportunities which contribute to ECE
Maintaining consistent communication with leadership team to manage
customer service effectiveness by monitoring performance and assessing metrics.
Lead customer chargeback data analysis
Proactively identify and prioritize systems & analytic pain points while managing organizational expectations for solutions.
Trade Supply Chain Management
Manage a team of 4-5
To focus on part availability, on time delivery to the customer, Quality and Cost Reduction by utilizing resources effectively
Driving supply chain and logistics excellence and ensuring the compliance of all statutory requirements in order to achieve Business goals
Provide innovative planning and logistics solutions to find and implement efficiencies with cross-functional teams
Drive and assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities to deliver superior service.
Build sustainable relationships and trust with vendors and internal customers through open, proactive communication
Use of technological tools and internal data to generate reports that detail efficiencies as well as areas needing improvement
Coordination with TE Intraco plants for material availability as per customer CRD
Required Skills
EDUCATION/KNOWLEDGE
Bachelor’s degree preferred
MBA
CRITICAL EXPERIENCE
15 years + relevant customer experience management background required.
SAP – 10+ years’ experience
Extensive transactional working experience in manufacturing industry under CS & Supply chain.
Knowledge/understanding of Customer Relationship Management/CRM systems.
Preferred experience of Aerospace and Defense
COMPETENCIES
Expert /functional domain knowledge in Order management, Supply chain , Demand management
Ability to persevere in the presence of intense customer & organizational pressure
Practices attentive and active listening while demonstrating command skills so that timely solutions are obtained within a large & diverse organization
Knowledge of MIS Reporting and Analysis tools such as: Microsoft excel, Power Point, power BI.
Demonstrates high level of decision making and knowledge within the transportation Industry
Good level of soft skills pertaining to customer support.
Competencies
Managing and Measuring Work
Building Effective Teams
Motivating Others
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
SET : Strategy, Execution, Talent (for managers)
Job Locations:
88P, Sahasra Shree
Bangalore, Karnātaka 560066
India
Posting City: Bangalore
Job Country: India
Travel Required: 25% to 50%
Requisition ID: 136582
Workplace Type:
External Careers Page: Customer Service
💡 Quick Summary
Seeking a career-building opportunity? The MGR I CUSTOMER SERVICE position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.