Job Description
• Team Management of a 24x7 International Voice BPO environment
• Lead the team independently and drive process KPI in line with management requirements
• Work closely with client managers and drive business outcomes in customer service
• Create customer value by enriching and innovating business processes
• Stay focussed and drive CSAT and NPS aggressively

Requirements
• Startup Culture tolerant
• Excellent Communication and Governance skills
• Aggressive, go-getter
• Independent and works with minimal supervision
• Innovative

Requirements
Startup Culture tolerant Excellent Communication and Governance skills Aggressive, go-getter Independent and works with minimal supervision Innovative