About Us: Paytm is India's leading financial services company that offers full-stack payments &
financial solutions to consumers, offline merchants, and online platforms. The company is on a
mission to bring half a billion Indians into the mainstream economy through payments, commerce,
banking, investments, and financial services. One97 Communications Limited that owns the brand
Paytm is founded by Vijay Shekhar Sharma.

About the team: Merchant Helpdesk Lending team handles merchant queries and concerns on payments, lending etc.

About the role: Candidate has to handle concerns and complaints raised by the merchant day to day
basis and make sure the daily task is being closed within the defined TAT with good merchant
experience.

Expectations/ Requirements
Managing of inbound and outbound calls in a timely manner
Creative and dedicated individual who will fit with our collaborative culture
Cohesively work with a lot of people, across functions and teams every day
Coordinate with other departments for compatibility of all aspects of each project
Smart thinking and clear communication
Be a brand ambassador for Paytm: "Stay Hungry, Stay Humble, Stay Relevant!
Troubleshoot merchant problems, identifies the request and takes appropriate measure as
per the guidelines
Provide merchant support by call or email
Excellent merchant service skills that build high levels of merchant satisfaction
Excellent verbal and written communication skills
Ability to work both independently and in a team environment.

Superpowers/ Skills that will help you succeed in this role
Outstanding customer service skills and dedication to providing exceptional customer care
Must be self-motivator and self-starter
Ability to multitask and successfully operate in a fast paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
High level of drive, initiative and self-motivation
Ability to take internal and external stakeholders along
Love for simplifying
Growth Mind set

Why join us
A collaborative output driven program that brings cohesiveness across businesses through
technology
Improve the average revenue per use by increasing the cross-sell opportunities
A solid 360 feedback from your peer teams on your support of their goals
Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we
are in a unique position to democratize credit for deserving consumers & merchants – and we are
committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!