Job Description
Business: Risk & Compliance Shared Services CoE
Open positions:1
Role Title: Migrations Implementation Manager GSC’s
Global Career Band:6
Location: Bangalore/Hyderabad/Kolkata/Gurgaon
Recruiter Name: Padmashree V
Why join us?
Role Purpose
This role has been created within the Risk & Compliance (R&C) Shared Services CoE team to support the execution of the R&C Services location strategy, to assist in migrations, transitions and governance of services identified. The role requires interactions with various internal and external stakeholders across teams.
R&C Services has a management team within the wider COO business function. The role will support the Region, Business Function and Service Center through:
Planning and implementation of migrations
Policy and governance to approve the migration, ensuring all necessary / regulatory steps have been completed and agreed
Help manage the prioritization of services and process to transition
Provide regular reporting and status updates on progress, risk and issues for the management team
What you’ll do:
Principal Accountabilities: Key activities and decision-making areas
Impact on the Business/Function:
Plan, and drive implementation of all R&C migrations regionally, in line with the agreed location strategy.
Be the liaison for businesses and all relevant stakeholders in the Service Center (SC)
Complete all relevant Migrations Documentation in line with the Migration Methodology and Regulatory Requirements
Educate businesses about SC setup and migration methodology
Conform to Audit requirements for all migration documentation
Ensure execution of migration as per agreed approach and highlight/mitigate any risks and challenges
Address issues appropriately and escalate where required
Assist in development of cross-regional opportunities
Typical Targets and Measures
Seamless implementation of migrations
Adherence to the Risk & Compliance Location Strategy
Feedback from the business and leads
Any resulting audit findings on migration governance
Feedback from stakeholders on completeness of the deliverables on time and with quality
Customers / Stakeholders:
Establish ongoing, consistent relationship with assigned Region and Function for implementation of the migration pipeline and to support planning phase
The position involves close co-ordination with Operations, HR, Training, IT, Compliance and Finance teams to ensure timely escalation or resolution of any business constraints in achieving the assigned migration plans for the SC
Coordinate for approvals on the migration documentation by working closely with the Migrations team manager assigned
Manage and positively influence stakeholders across teams and levels to ensure migrations are sustainable and aligned with strategy, policies and standards.
Assume overall responsibility to ensure all relevant tools are up to date with accurate information
Typical Targets and Measures
Feedback from relevant stakeholders including CCO teams, Business heads, and COO teams
Leadership & Teamwork:
Implement migration as handed off by Migrations Planning Manager
To demonstrate knowledge sharing, best practice and experience with colleagues in achievement of their goals based on own experiences.
Is a team player and demonstrates values where in works towards meeting team objectives
Cultivate an environment that supports diversity and reflects the HSBC brand
Be willing to take on additional tasks and/or duties as needed
Typical Targets and Measures
Successful delivery of project within timelines
Acceptable scores on People Survey for the team
Operational Effectiveness & Control:
Assume overall responsibility in ensuring compliance with the Migrations Methodology and all relevant Regulatory requirements
Timely and comprehensive business analysis, project management and support of related migration activities
Adhere to Governance in place for the smooth conduct of migrations, Group policies, audit, controls, and R&C requirements.
To continually assess the operational risks inherent in the processes, taking account of changing operating procedures, staff movements, legal and regulatory requirements, management restructures, and the impact of new technology.
Identification and escalation of issues in a timely manner
Flexibility in the nature of activities undertaken to suit the requirements of particular situations
Typical Targets and Measures
Effective management in compliance with group and regulatory commitments
Effectiveness of risk analysis to support Compliance services
Effectiveness of Migration controls.
Major Challenges
Increasing the profile and maturity of the Migration Support Model within R&C services
Liaising with various stakeholders on multiple projects with competing deadlines
Adherence to internal and external policy and regulations
Expertise in Migrations Methodology and Service Center setup
Understanding and managing the expectations of the business units within R&C to develop a climate of trust and confidence in the CoEs
Enabling the streamlined growth of R&C CoEs in line with the Location Optimization Strategy
Role Context
The role requires subject matter expert in Migration methodology who can cater to R&C service requirements.
The individual will be pro-active, independent, able to work within the R&C Migrations Support team to execute the migrations
Management of Risk
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns, and taking required action in relation to points raised by audit and/or external regulators.
The jobholder is responsible for managing and mitigating operational risks in their day-to-day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM and relevant guidelines and standards. The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.
This will be achieved by:
Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.
Observation of Internal Controls
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Role Dimensions
Role holder will be required to deliver or coordinate delivery of initiatives which contribute to efficiencies and $ saves
Requirements
What you will need to succeed in the role:
Knowledge & Experience / Qualifications
Proficiency in handling migration projects/offshoring activities and related documentation
Execution focused mindset with problem-solving ability
Strong attention to detail, communications, planning, coordination and interpersonal skills
Lateral thinker, with ability to work in a dynamic environment
Ability to plan and manage multiple tasks with competing deadlines, working autonomously with excellent follow up skills
Ability to build strong relationships both internally and externally
Evidence of excellent prioritizing, influencing and organizing skills
Sound understanding or an ability to quickly understand the LoBs & Business
Experience of report generation, presentations, data collations, data reviews will be an added advantage
Proficient with MS Office tools
Strong process orientation and project management skills
Ability to Multitask in challenging situations
High degree of flexibility and ability to do cross stakeholder management.
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
Open positions:1
Role Title: Migrations Implementation Manager GSC’s
Global Career Band:6
Location: Bangalore/Hyderabad/Kolkata/Gurgaon
Recruiter Name: Padmashree V
Why join us?
Role Purpose
This role has been created within the Risk & Compliance (R&C) Shared Services CoE team to support the execution of the R&C Services location strategy, to assist in migrations, transitions and governance of services identified. The role requires interactions with various internal and external stakeholders across teams.
R&C Services has a management team within the wider COO business function. The role will support the Region, Business Function and Service Center through:
Planning and implementation of migrations
Policy and governance to approve the migration, ensuring all necessary / regulatory steps have been completed and agreed
Help manage the prioritization of services and process to transition
Provide regular reporting and status updates on progress, risk and issues for the management team
What you’ll do:
Principal Accountabilities: Key activities and decision-making areas
Impact on the Business/Function:
Plan, and drive implementation of all R&C migrations regionally, in line with the agreed location strategy.
Be the liaison for businesses and all relevant stakeholders in the Service Center (SC)
Complete all relevant Migrations Documentation in line with the Migration Methodology and Regulatory Requirements
Educate businesses about SC setup and migration methodology
Conform to Audit requirements for all migration documentation
Ensure execution of migration as per agreed approach and highlight/mitigate any risks and challenges
Address issues appropriately and escalate where required
Assist in development of cross-regional opportunities
Typical Targets and Measures
Seamless implementation of migrations
Adherence to the Risk & Compliance Location Strategy
Feedback from the business and leads
Any resulting audit findings on migration governance
Feedback from stakeholders on completeness of the deliverables on time and with quality
Customers / Stakeholders:
Establish ongoing, consistent relationship with assigned Region and Function for implementation of the migration pipeline and to support planning phase
The position involves close co-ordination with Operations, HR, Training, IT, Compliance and Finance teams to ensure timely escalation or resolution of any business constraints in achieving the assigned migration plans for the SC
Coordinate for approvals on the migration documentation by working closely with the Migrations team manager assigned
Manage and positively influence stakeholders across teams and levels to ensure migrations are sustainable and aligned with strategy, policies and standards.
Assume overall responsibility to ensure all relevant tools are up to date with accurate information
Typical Targets and Measures
Feedback from relevant stakeholders including CCO teams, Business heads, and COO teams
Leadership & Teamwork:
Implement migration as handed off by Migrations Planning Manager
To demonstrate knowledge sharing, best practice and experience with colleagues in achievement of their goals based on own experiences.
Is a team player and demonstrates values where in works towards meeting team objectives
Cultivate an environment that supports diversity and reflects the HSBC brand
Be willing to take on additional tasks and/or duties as needed
Typical Targets and Measures
Successful delivery of project within timelines
Acceptable scores on People Survey for the team
Operational Effectiveness & Control:
Assume overall responsibility in ensuring compliance with the Migrations Methodology and all relevant Regulatory requirements
Timely and comprehensive business analysis, project management and support of related migration activities
Adhere to Governance in place for the smooth conduct of migrations, Group policies, audit, controls, and R&C requirements.
To continually assess the operational risks inherent in the processes, taking account of changing operating procedures, staff movements, legal and regulatory requirements, management restructures, and the impact of new technology.
Identification and escalation of issues in a timely manner
Flexibility in the nature of activities undertaken to suit the requirements of particular situations
Typical Targets and Measures
Effective management in compliance with group and regulatory commitments
Effectiveness of risk analysis to support Compliance services
Effectiveness of Migration controls.
Major Challenges
Increasing the profile and maturity of the Migration Support Model within R&C services
Liaising with various stakeholders on multiple projects with competing deadlines
Adherence to internal and external policy and regulations
Expertise in Migrations Methodology and Service Center setup
Understanding and managing the expectations of the business units within R&C to develop a climate of trust and confidence in the CoEs
Enabling the streamlined growth of R&C CoEs in line with the Location Optimization Strategy
Role Context
The role requires subject matter expert in Migration methodology who can cater to R&C service requirements.
The individual will be pro-active, independent, able to work within the R&C Migrations Support team to execute the migrations
Management of Risk
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns, and taking required action in relation to points raised by audit and/or external regulators.
The jobholder is responsible for managing and mitigating operational risks in their day-to-day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM and relevant guidelines and standards. The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.
This will be achieved by:
Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.
Observation of Internal Controls
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Role Dimensions
Role holder will be required to deliver or coordinate delivery of initiatives which contribute to efficiencies and $ saves
Requirements
What you will need to succeed in the role:
Knowledge & Experience / Qualifications
Proficiency in handling migration projects/offshoring activities and related documentation
Execution focused mindset with problem-solving ability
Strong attention to detail, communications, planning, coordination and interpersonal skills
Lateral thinker, with ability to work in a dynamic environment
Ability to plan and manage multiple tasks with competing deadlines, working autonomously with excellent follow up skills
Ability to build strong relationships both internally and externally
Evidence of excellent prioritizing, influencing and organizing skills
Sound understanding or an ability to quickly understand the LoBs & Business
Experience of report generation, presentations, data collations, data reviews will be an added advantage
Proficient with MS Office tools
Strong process orientation and project management skills
Ability to Multitask in challenging situations
High degree of flexibility and ability to do cross stakeholder management.
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The Migrations Implementation Manager GSC|s position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
