Job Description
Roles and Responsibilities :
• Maintain reports spreadsheets for historical data, lead email queues
• Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly activity.
• Prepare first level presentation and documents on various transition updates
• Work closely with RTAs (Real Time Analysts) to provide WFM support.
• Providing insights on existing data to internal/external partners
• Experience in scheduling with any WFM tool in call center environment
• Work with Operations for daily, weekly monthly reports
• Ability to perform Capacity planning on Excel on a rolling 3 months basis to help generate a hiring plan for optimum staffing this could be at a weekly level as well
• To perform root cause analysis for the days the process has missed its targets and suggest corrective action
• Presenting available leave slots considering current staffing requirements
• Should be able to connect with client and the Process management on issues relating to WFM
• Provide reports pertaining to SL, Staffing requirements and Forecast deviation
• Ensure timeliness and accuracy of monthly billing files that get sent to the client for approval.
• Develop reports and tools to give daily and weekly transparencyto Sr. Management on run rate.
Knowledge:
∙Should Know How to Work On Bpo Model
∙Should Know How to Make Sla Reports, Daily Reports
∙Ms Word, Ppt, Excel, V Look Up, H Look Up, Index, Match, Offset,
Chart, Pivot Table, Macro Recording
∙Should have Knowledge About Vba( Visual Basic Application)
∙Knowledge of Data Management, Data Compiling, Collation
Working Days / Hours / Benefits:
• 6 days week – (Monday to Saturday)
• Working Hours – Permanently Night Shifts
• Growth Opportunity within the organization.
• Employee centric Organization.
Job Types: Full-time, Regular / Permanent
Salary: ₹300,000.00 - ₹500,000.00 per year
Schedule:
• Monday to Friday
• US shift
Application Question(s):
• What is your current CTC?
• What is your expected CTC?
• What is your notice period?
• How many years of experience do you have in MIS ?
• Are you comfortable working in a US Shift?
Work Location: One location
Speak with the employer
++1
• Maintain reports spreadsheets for historical data, lead email queues
• Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly activity.
• Prepare first level presentation and documents on various transition updates
• Work closely with RTAs (Real Time Analysts) to provide WFM support.
• Providing insights on existing data to internal/external partners
• Experience in scheduling with any WFM tool in call center environment
• Work with Operations for daily, weekly monthly reports
• Ability to perform Capacity planning on Excel on a rolling 3 months basis to help generate a hiring plan for optimum staffing this could be at a weekly level as well
• To perform root cause analysis for the days the process has missed its targets and suggest corrective action
• Presenting available leave slots considering current staffing requirements
• Should be able to connect with client and the Process management on issues relating to WFM
• Provide reports pertaining to SL, Staffing requirements and Forecast deviation
• Ensure timeliness and accuracy of monthly billing files that get sent to the client for approval.
• Develop reports and tools to give daily and weekly transparencyto Sr. Management on run rate.
Knowledge:
∙Should Know How to Work On Bpo Model
∙Should Know How to Make Sla Reports, Daily Reports
∙Ms Word, Ppt, Excel, V Look Up, H Look Up, Index, Match, Offset,
Chart, Pivot Table, Macro Recording
∙Should have Knowledge About Vba( Visual Basic Application)
∙Knowledge of Data Management, Data Compiling, Collation
Working Days / Hours / Benefits:
• 6 days week – (Monday to Saturday)
• Working Hours – Permanently Night Shifts
• Growth Opportunity within the organization.
• Employee centric Organization.
Job Types: Full-time, Regular / Permanent
Salary: ₹300,000.00 - ₹500,000.00 per year
Schedule:
• Monday to Friday
• US shift
Application Question(s):
• What is your current CTC?
• What is your expected CTC?
• What is your notice period?
• How many years of experience do you have in MIS ?
• Are you comfortable working in a US Shift?
Work Location: One location
Speak with the employer
++1
💡 Quick Summary
Seeking a career-building opportunity? The MIS Executive position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.