Job Description
Job Location: Noida, India
Job Description
• Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
• Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
• Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
• Provide support and maintenance to existing management information systems (MIS).
• Generate and distribute management reports in accurate and timely manner
• Develops MIS documentation to allow for smooth operations and easy system maintenance
• Provide recommendations to update current MIS to improve reporting efficiency and consistency
• Perform data analysis for generating reports on periodic basis
• Develop MIS system for customer management and internal communication
• Provide strong reporting and analytical information support to management team
• Generate both periodic and ad hoc reports as needed
• Understand customer problems and provide appropriate technical solutions
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
• Participate in cross-functional meetings to resolve recurring customer issues.
• Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand
• Analyze current business processes and make recommendations for improvements
• Maintain thorough understanding of data and information resources
• Maintain a status on all projects and proactively communicate with management and customers
Job Requirements
To be considered for this position, applicants need to meet the following qualification criteria:
• Bachelors degree in Business Administration, Finance, Accounting, Economics, or a related field required; Master’s degree preferred
• Analytical experience required
• Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
• Sound business decision-making ability
• Ability to handle multiple projects simultaneously
• Ability to communicate with people of various technical and business backgrounds
• 1-3 years of experience in the BPO industry preferred
GROW YOUR CAREER WITH Pacific BPO, an access healthcare company
Call us at: ++1-+++0+-26385
Email us at: [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The MIS Executive position is now open for candidates interested in the MIS Executive sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
