Job Description
 Overview:
Role Purpose The purpose of the role is to provide timely, accurate andquality MIS reports, dashboards to the external & internalstakeholders of account(s) as per the defined process and standards ofsecurity and compliance.
Dosssss
• Prepare timely and accurate MIS reports and dashboards asrequired by the stakeholders
• Interact and work closely with management, internal stakeholders& clients to understand the business information needs
• Ensuring all reports & dashboards are prepared as perstakeholder requirements as per the desired frequency (weekly/ monthly/quarterly)
• Ensure regular review with the MIS Team Lead for 100% accuracybefore populating any customized dashboard or generating any customizedreport
• Track and follow up with relevant stakeholder for timelyupdation and data management of parameters (key SLA metrics such as run-rate etc.)
• Generate account level reports (billable and non-billable) onforecasting, scheduling (both onshore and offshore) and performanceagainst SLAs, CSAT, Quality etc.
• Ensure zero non-compliances on process audit on data securityand compliance
• Support and adopt tools and systems for efficient MISgeneration and reporting system
• Continuous support to the manager in rolling out new techniquesand initiatives to increase productivity
• Providing update to the manager on the progress of any new MISinitiatives
• Perform periodic maintenance and servicing of MIS system toimprove operational efficiency
• Adopt new tools, technology solutions and develop capabilitythrough training to improve own productivity.
• Develop analytical skills and understanding of statisticalanalysis to suggest improvement in the quality of analysis
• Stakeholder management
• Coordinate with internal and external stakeholders for collationand accuracy of data
• Provide timely assistance in case of an escalation and supportresolution of escaations/ issues
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
SL Leadership, MIS Leadership
Daily Interaction & Reporting, governance
Core Delivery Team & Operations (WFM, Delivery, Quality etc.)
Updation and management of data Understanding & Generation of MIS Reports & Dashboards
Business Finance
Invoicing, MIS reports
External
Assigned client/ account
To provide reports & dashboards as per the requirements
Display
Role Purpose The purpose of the role is to provide timely, accurate andquality MIS reports, dashboards to the external & internalstakeholders of account(s) as per the defined process and standards ofsecurity and compliance.
Dosssss
• Prepare timely and accurate MIS reports and dashboards asrequired by the stakeholders
• Interact and work closely with management, internal stakeholders& clients to understand the business information needs
• Ensuring all reports & dashboards are prepared as perstakeholder requirements as per the desired frequency (weekly/ monthly/quarterly)
• Ensure regular review with the MIS Team Lead for 100% accuracybefore populating any customized dashboard or generating any customizedreport
• Track and follow up with relevant stakeholder for timelyupdation and data management of parameters (key SLA metrics such as run-rate etc.)
• Generate account level reports (billable and non-billable) onforecasting, scheduling (both onshore and offshore) and performanceagainst SLAs, CSAT, Quality etc.
• Ensure zero non-compliances on process audit on data securityand compliance
• Support and adopt tools and systems for efficient MISgeneration and reporting system
• Continuous support to the manager in rolling out new techniquesand initiatives to increase productivity
• Providing update to the manager on the progress of any new MISinitiatives
• Perform periodic maintenance and servicing of MIS system toimprove operational efficiency
• Adopt new tools, technology solutions and develop capabilitythrough training to improve own productivity.
• Develop analytical skills and understanding of statisticalanalysis to suggest improvement in the quality of analysis
• Stakeholder management
• Coordinate with internal and external stakeholders for collationand accuracy of data
• Provide timely assistance in case of an escalation and supportresolution of escaations/ issues
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
SL Leadership, MIS Leadership
Daily Interaction & Reporting, governance
Core Delivery Team & Operations (WFM, Delivery, Quality etc.)
Updation and management of data Understanding & Generation of MIS Reports & Dashboards
Business Finance
Invoicing, MIS reports
External
Assigned client/ account
To provide reports & dashboards as per the requirements
Display
💡 Quick Summary
Seeking a career-building opportunity? The Mis Executive position is now open for candidates interested in the MIS Executive sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
