Job Description
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role Purpose
The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance
͏
Do
Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
Interact and work closely with management, internal stakeholders & clients to understand the business information needs
Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.)
Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
Ensure zero non-compliances on process audit on data security and compliance
Support and adopt tools and systems for efficient MIS generation and reporting system
Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
Providing update to the manager on the progress of any new MIS initiatives
Perform periodic maintenance and servicing of MIS system to improve operational efficiency
Adopt new tools, technology solutions and develop capability through training to improve own productivity.
Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis
͏
Deliver
No.
Performance Parameter
Measure
1.
MIS Management and Reporting
Quality of Analysis
Zero errors in reports
Zero non-conformance on timelines with respect to the client/ stakeholder requirements
2.
Stakeholder Management
Customised dashboards as per client and functional requirements
Zero escalations on data reporting
Zero non-conformance on security or compliance requirements
3.
Team Management
Team attrition %, Employee satisfaction score
͏
͏
Mandatory Skills: Member Inbound.
Experience: 3-5 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Job Description
Role Purpose
The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance
͏
Do
Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
Interact and work closely with management, internal stakeholders & clients to understand the business information needs
Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.)
Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
Ensure zero non-compliances on process audit on data security and compliance
Support and adopt tools and systems for efficient MIS generation and reporting system
Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
Providing update to the manager on the progress of any new MIS initiatives
Perform periodic maintenance and servicing of MIS system to improve operational efficiency
Adopt new tools, technology solutions and develop capability through training to improve own productivity.
Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis
͏
Deliver
No.
Performance Parameter
Measure
1.
MIS Management and Reporting
Quality of Analysis
Zero errors in reports
Zero non-conformance on timelines with respect to the client/ stakeholder requirements
2.
Stakeholder Management
Customised dashboards as per client and functional requirements
Zero escalations on data reporting
Zero non-conformance on security or compliance requirements
3.
Team Management
Team attrition %, Employee satisfaction score
͏
͏
Mandatory Skills: Member Inbound.
Experience: 3-5 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
💡 Quick Summary
Seeking a career-building opportunity? The MIS Executive - L3 position is now open for candidates interested in the MIS Executive sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
