Job Description
Come shape the future of education with us.
About Us
At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We’re a global provider of School Management Information Systems (MIS) already supporting over 3,000 schools in Australia, Ireland and UK, and we’re on a hugely exciting journey of further growth as we expand in the UK market.
What We’re Looking For
We are now looking for an enthusiastic person to join our established Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team. We will want you to be able to demonstrate enthusiasm and understanding of both software and working with schools. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.
Opportunities for rapid progression and exposure to other parts of the organisation will be available for the right candidate.
What You’ll Do
You will join the Compass UK support function, working with the Support Team Manager - UK & IE to provide phone, email and live chat support to external clients who have questions, queries or issues surrounding the Compass platform and its associated timetabling solutions.
You will empower schools to get the best out of their software through maintaining the UK Help Centre and providing excellent customer service.
Specifically, You Will
Ensure your Compass knowledge is up to date and thorough
Provide solutions to schools by responding to their requests and solving problems as they arise
Impart product knowledge around the Compass platform improving schools’ ability to use the software
Manage communications through a range of channels - including live chat, emails, and phone calls
Log and monitor tickets within Zoho, ensuring we meet our SLA
Keep informed of developments in the Compass platform
Keep abreast of news from the Department for Education to ensure the advice you give is up to date and accurate
Escalate customer enquiries to the appropriate team, giving customers regular updates on the status of their issue
With the Support Team Lead, help to identify schools where training or customer success input would improve the customer experience
Develop and maintain Help Centre Articles
Monitor the Compass Community
Ad-Hoc tasks as directed by your manager
Requirements
About You
You have a background in MIS Support, as a School Data Manager, or in an Exams Officer role, with hands-on experience working with school census processes. Your expertise in these areas allows you to provide valuable insights and support to customers effectively.
Beyond Your Technical Knowledge, You Are
Customer-focused – passionate about delivering exceptional support and ensuring a great user experience.
A problem solver – with excellent analytical skills and the ability to troubleshoot issues effectively.
A strong communicator – able to explain complex concepts clearly and confidently, both verbally and in writing.
A relationship builder – skilled at establishing rapport quickly and working collaboratively with a diverse range of stakeholders.
Adaptable and proactive – capable of working independently while also thriving in a team environment.
Your ability to learn quickly, combined with your background in school data systems, will make you a key contributor to our team.
Benefits
What’s in it for you?
We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
A flexible working culture.
Learning & Development opportunities - we want you to grow and get the most out of your role!
25 days Annual Leave + all statutory Public & Bank Holidays.
Pension – +.5% employer contribution.
24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.
It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.
Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
About Us
At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We’re a global provider of School Management Information Systems (MIS) already supporting over 3,000 schools in Australia, Ireland and UK, and we’re on a hugely exciting journey of further growth as we expand in the UK market.
What We’re Looking For
We are now looking for an enthusiastic person to join our established Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team. We will want you to be able to demonstrate enthusiasm and understanding of both software and working with schools. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.
Opportunities for rapid progression and exposure to other parts of the organisation will be available for the right candidate.
What You’ll Do
You will join the Compass UK support function, working with the Support Team Manager - UK & IE to provide phone, email and live chat support to external clients who have questions, queries or issues surrounding the Compass platform and its associated timetabling solutions.
You will empower schools to get the best out of their software through maintaining the UK Help Centre and providing excellent customer service.
Specifically, You Will
Ensure your Compass knowledge is up to date and thorough
Provide solutions to schools by responding to their requests and solving problems as they arise
Impart product knowledge around the Compass platform improving schools’ ability to use the software
Manage communications through a range of channels - including live chat, emails, and phone calls
Log and monitor tickets within Zoho, ensuring we meet our SLA
Keep informed of developments in the Compass platform
Keep abreast of news from the Department for Education to ensure the advice you give is up to date and accurate
Escalate customer enquiries to the appropriate team, giving customers regular updates on the status of their issue
With the Support Team Lead, help to identify schools where training or customer success input would improve the customer experience
Develop and maintain Help Centre Articles
Monitor the Compass Community
Ad-Hoc tasks as directed by your manager
Requirements
About You
You have a background in MIS Support, as a School Data Manager, or in an Exams Officer role, with hands-on experience working with school census processes. Your expertise in these areas allows you to provide valuable insights and support to customers effectively.
Beyond Your Technical Knowledge, You Are
Customer-focused – passionate about delivering exceptional support and ensuring a great user experience.
A problem solver – with excellent analytical skills and the ability to troubleshoot issues effectively.
A strong communicator – able to explain complex concepts clearly and confidently, both verbally and in writing.
A relationship builder – skilled at establishing rapport quickly and working collaboratively with a diverse range of stakeholders.
Adaptable and proactive – capable of working independently while also thriving in a team environment.
Your ability to learn quickly, combined with your background in school data systems, will make you a key contributor to our team.
Benefits
What’s in it for you?
We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
A flexible working culture.
Learning & Development opportunities - we want you to grow and get the most out of your role!
25 days Annual Leave + all statutory Public & Bank Holidays.
Pension – +.5% employer contribution.
24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.
It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.
Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
💡 Quick Summary
Seeking a career-building opportunity? The MIS Support Officer position is now open for candidates interested in the MIS Executive sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.