Job Description
Why Join Us?
When our customers call, they are often facing a disaster in their homes. We don’t just dry out buildings; we provide peace of mind. Join a team where your organizational skills directly help families get their lives back to normal.
Primary Responsibilities:
Customer Service & Inbound Calls: Act as the first point of contact, providing an empathetic ear and clear next steps for customers in crisis.
Scheduling & Dispatch: Coordinate emergency response crews and follow-up appointments to ensure rapid service delivery.
Documentation & Compliance: Ensure all job files, photos, and moisture logs are accurately organized for insurance adjusters.
Basic Office Work: Manage digital filing, assist with billing inquiries, and maintain office supplies.
Qualifications:
Experience: 2+ years in customer service or administrative roles (restoration experience a plus).
Attention to Detail: Must be able to keep track of multiple schedules and juggle several tasks at once.
Communication: Exceptional phone etiquette and the ability to multitask while listening to customer needs.
Technical Skills: Proficiency in Microsoft Office/Google Workspace. Familiarity with industry software like Xactimate or Encircle is highly preferred.
Certification (Optional): IICRC WRT (Water Restoration Technician) certification is a major bonus for candidates who want to understand the science behind the work.
Benefits:
Competitive pay.
Health/dental insurance available.
Paid time off.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Application Question(s):
Experience scheduling/dispatching teams
Ability to Commute:
Morristown, NJ 07960 (Required)
Work Location: In person
When our customers call, they are often facing a disaster in their homes. We don’t just dry out buildings; we provide peace of mind. Join a team where your organizational skills directly help families get their lives back to normal.
Primary Responsibilities:
Customer Service & Inbound Calls: Act as the first point of contact, providing an empathetic ear and clear next steps for customers in crisis.
Scheduling & Dispatch: Coordinate emergency response crews and follow-up appointments to ensure rapid service delivery.
Documentation & Compliance: Ensure all job files, photos, and moisture logs are accurately organized for insurance adjusters.
Basic Office Work: Manage digital filing, assist with billing inquiries, and maintain office supplies.
Qualifications:
Experience: 2+ years in customer service or administrative roles (restoration experience a plus).
Attention to Detail: Must be able to keep track of multiple schedules and juggle several tasks at once.
Communication: Exceptional phone etiquette and the ability to multitask while listening to customer needs.
Technical Skills: Proficiency in Microsoft Office/Google Workspace. Familiarity with industry software like Xactimate or Encircle is highly preferred.
Certification (Optional): IICRC WRT (Water Restoration Technician) certification is a major bonus for candidates who want to understand the science behind the work.
Benefits:
Competitive pay.
Health/dental insurance available.
Paid time off.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Application Question(s):
Experience scheduling/dispatching teams
Ability to Commute:
Morristown, NJ 07960 (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Mitigation Office Admin position is now open for candidates interested in the Back Office Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
