MMC NOW-Patient Accounting Representative-FT
Main Campus - 1272 Garrison Drive, 1272 Garrison Drive, Murfreesboro, Tennessee, United States of America Req #1154
Thursday, July 25, 2024

Job Name

Patient Accounting Representative

Department

Patient Accounting

Location

MMC NOWS

Procedure: The job description and responsibilities are defined for the Patient Accounting department at Murfreesboro Medical Clinic below:

Job Title

Patient Accounting Representative

Purpose of Job

Primary objective is to provide administrative support within the Department, and or Clinic-wide when requested, adhere to all policies and procedures of Murfreesboro Medical Clinic and meet the needs of our patients in a teamwork approach.

Job Description

Murfreesboro Medical Clinic, Patient Accounting Department, seeks an Insurance Refund Clerk to be responsible for reviewing credit accounts to determine the appropriate action necessary to resolve credit balances through utilization of our billing software, including identifying areas of process improvement.

Primary Responsibilities
• To have a positive attitude and practice teamwork
• Address patient questions and concerns in friendly and helpful manner
• Meet or exceed patient, doctor, and staff expectations through a cooperative teamwork approach
• Greet patients and answer incoming calls in a polite and prompt manner
• Assist patients with all insurance issues and billing issues as required by the insurance company and the financial guidelines of the Clinic
• Assist in registration as needed, as well as all other duties of the department
• Verify eligibility of all patients and handle all billing issues and refiling of insurance claims as needed. Communicate with department coders as needed.
• Take all steps necessary to make sure a claim is clean and can be processed by the insurance company in a timely manner.
• Avoid personal telephone calls and personal business during clinic operating hours
• Be knowledgeable of and adhere to all MMC policies and procedures

Skills and Expertise
• Ability to handle multiple tasks at one time, ability to be flexible
• Ability to utilize computer systems for the purpose of completing assigned tasks
• Ability to follow detailed instructions
• Skills in communicating effectively with co-workers, providers, and patients
• Skill in effectively role modeling appropriate behavior
• Ability to maintain an effective working relationship with patients, providers, and co-workers
• Ability to plan, organize and prioritize assignments and meet deadlines as required

Physical/ Mental Demands
• Varied activities including sitting, walking, bending, reaching, lifting and stooping.
• Ability to lift 35 pounds.
• Stress with multiple responsibilities.

Environmental/Working Conditions
• Office setting with possible exposure to communicable diseases

Education
• High school diploma or GED required.
• Experience of one year minimum required.

Department Standards

All representatives of the Patient Accounting Department are expected to:
• Promote an image of professionalism
• Perform all duties asked of them in a timely and efficient manner
• Focus primarily on providing excellent customer service

MMC Vision, Mission, and Values

Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission.
• A progressive approach to advances in medicine and changes in the health care delivery system
• Responsive to patient and community needs
• Collaborative with other physicians, hospitals, allied health providers and the community in improving health care
• Professional, ethical and socially responsible
• Team-oriented management and leadership
• A positive, open and responsive work setting
• This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Other details
• Pay Type Hourly
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