Job Description
Full job description
Department: Technical Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Do you have a knack for coordinating maintenance solutions that keep aircraft and operations moving? As a Maintenance Operations Center (MOC) Regional Program Manager, you support Tech Ops and Maintenance Planning by providing short‑term planning and day‑to‑day oversight of on‑call contract line maintenance across domestic and international locations. You establish and manage provider agreements, partner closely with internal and external stakeholders, and ensure compliance with Southwest’s tank dive, pest control, and international policies through clear communication and quality assurance audits. Your work ensures consistent maintenance execution across the network, helping Southwest operate reliably, safely, and efficiently for our Customers and Crews.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Act as the Maintenance representative for reviewing, approving, and/or modifying International-related policies and procedures within the MOC
Comply with directives set forth by the Sr. Director Maintenance Operations Center Support
Ensure compliance with all Tech Ops-related programs and procedures for all SWA non-AMT domestic (CONUS and OCONUS) and international stations
Review, code, approve, and coordinate payment of all On-call, tank dive, and pest control invoices and reconcile discrepancies, as required
Take required actions to maintain service levels and inventory objectives at all Southwest non-maintenance stations (CONUS and OCONUS and international)
Act as liaison with internal SWA personnel, external entities, and the FAA in dealing with regulations and policies directly affecting International processes within the MOC
Assist in the development of systems and processes to monitor contract compliance and ensure that all services are invoiced in line with the terms of the contract
Establish goals and supporting procedures and processes for support of line services
Interact directly with Contract (On-call) Maintenance Providers to establish and execute agreements/contracts, ensure adherence to SWA policies and procedures, and provide the exceptional level of Customer service for which SWA is known
Manage ongoing partnership relationships where appropriate and act as a liaison between those suppliers/partners participating in maintenance-related contracts with other Maintenance and Engineering Departments
May perform other job duties as directed by Employee Leaders
Knowledge, Skills, and Abilities
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, Leadership technique, production methods, and coordination of People and resources
Knowledge of machines and tools, including their designs, uses, repair, and maintenance
Knowledge of market data to ensure that contracts are negotiated in a manner that produces the best possible outcome and costs for Southwest Airlines
Knowledge of aviation quality assurance audit programs and procedures
Knowledge of CBP and international agencies for the import and export of AOG materials
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one
Ability to read, interpret, and adhere to the SWA Maintenance Procedures Manual, Government Rules, and Federal Aviation Regulations
Ability to clearly communicate information and instructions, both verbally and in writing
Ability to accomplish assignments and projects while working under tight time constraints
Education
Required: High School Diploma or GED
Experience
Advanced level experience, seasoned and specialized knowledge in:
Aviation
Quality Assurance Auditing
Supply Chain Logistics
Stores/Warehouse Functions
Preferred: Experience in engineering, Mx Planning, Mx Production Operation , and MXI (Maintenix)
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be willing to travel to various locations, including internationally
Expected travel is 40 percent
Must possess, or be able to obtain a United States passport
Pay & Benefits:
Competitive market salary from $103,750 per year to $115,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents
Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
Explore more benefits you’ll love: https://careers.southwestair.com/benefits
Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
02/10/2026
Department: Technical Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Do you have a knack for coordinating maintenance solutions that keep aircraft and operations moving? As a Maintenance Operations Center (MOC) Regional Program Manager, you support Tech Ops and Maintenance Planning by providing short‑term planning and day‑to‑day oversight of on‑call contract line maintenance across domestic and international locations. You establish and manage provider agreements, partner closely with internal and external stakeholders, and ensure compliance with Southwest’s tank dive, pest control, and international policies through clear communication and quality assurance audits. Your work ensures consistent maintenance execution across the network, helping Southwest operate reliably, safely, and efficiently for our Customers and Crews.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Act as the Maintenance representative for reviewing, approving, and/or modifying International-related policies and procedures within the MOC
Comply with directives set forth by the Sr. Director Maintenance Operations Center Support
Ensure compliance with all Tech Ops-related programs and procedures for all SWA non-AMT domestic (CONUS and OCONUS) and international stations
Review, code, approve, and coordinate payment of all On-call, tank dive, and pest control invoices and reconcile discrepancies, as required
Take required actions to maintain service levels and inventory objectives at all Southwest non-maintenance stations (CONUS and OCONUS and international)
Act as liaison with internal SWA personnel, external entities, and the FAA in dealing with regulations and policies directly affecting International processes within the MOC
Assist in the development of systems and processes to monitor contract compliance and ensure that all services are invoiced in line with the terms of the contract
Establish goals and supporting procedures and processes for support of line services
Interact directly with Contract (On-call) Maintenance Providers to establish and execute agreements/contracts, ensure adherence to SWA policies and procedures, and provide the exceptional level of Customer service for which SWA is known
Manage ongoing partnership relationships where appropriate and act as a liaison between those suppliers/partners participating in maintenance-related contracts with other Maintenance and Engineering Departments
May perform other job duties as directed by Employee Leaders
Knowledge, Skills, and Abilities
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, Leadership technique, production methods, and coordination of People and resources
Knowledge of machines and tools, including their designs, uses, repair, and maintenance
Knowledge of market data to ensure that contracts are negotiated in a manner that produces the best possible outcome and costs for Southwest Airlines
Knowledge of aviation quality assurance audit programs and procedures
Knowledge of CBP and international agencies for the import and export of AOG materials
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one
Ability to read, interpret, and adhere to the SWA Maintenance Procedures Manual, Government Rules, and Federal Aviation Regulations
Ability to clearly communicate information and instructions, both verbally and in writing
Ability to accomplish assignments and projects while working under tight time constraints
Education
Required: High School Diploma or GED
Experience
Advanced level experience, seasoned and specialized knowledge in:
Aviation
Quality Assurance Auditing
Supply Chain Logistics
Stores/Warehouse Functions
Preferred: Experience in engineering, Mx Planning, Mx Production Operation , and MXI (Maintenix)
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be willing to travel to various locations, including internationally
Expected travel is 40 percent
Must possess, or be able to obtain a United States passport
Pay & Benefits:
Competitive market salary from $103,750 per year to $115,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents
Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
Explore more benefits you’ll love: https://careers.southwestair.com/benefits
Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
02/10/2026
💡 Quick Summary
Seeking a career-building opportunity? The MOC Regional Program Manager position is now open for candidates interested in the Construction, Repair & Maintenance Services sector. This role in Dallas offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Construction, Repair & Maintenance Services is a plus.