Job Description
Overview
United Community is seeking an experience Mortgage Loan Closing Manager to lead and oversee the Mortgage Closing function within our Mortgage Team. This role is responsible for ensuring the quality, accuracy, timeliness, and compliance of all mortgage closing activities while delivering an exceptional experience for both internal partners and clients.
The Mortgage Closing Manager provides day‑to‑day leadership to the closing team, ensuring internal quality standards, client expectations, service level agreements (SLAs), and regulatory requirements are consistently met. This role requires strong operational expertise, effective people leadership, and the ability to navigate complex, time‑sensitive situations with sound judgment.
What You’ll Do
LOCATIONS: Alpharetta, GA and Greenville, SC
Provide leadership, direction, and day‑to‑day management for mortgage loan closers and employees supporting the closing function
Ensure loan closing packages are prepared and delivered accurately and on time, in compliance with federal, state, investor, and internal requirements
Oversee team production to ensure loans are closed within expected timelines and regulatory parameters
Resolve daily escalations related to individual loans and ensure timely communication with all internal and external stakeholders
Maintain a strong understanding of mortgage products, policies, and processes including GSE, FHA, VA, USDA, Construction‑to‑Permanent, Down Payment Assistance (DPA), and portfolio products
Build strong partnerships across Sales and Operations to promote a seamless, client‑focused mortgage process
Organize and lead regular team meetings, pipeline reviews, and training sessions
Coach, develop, and provide feedback to closing team members to support performance, engagement, and professional growth
Recruit, develop, and retain high‑performing closing team members and support succession planning efforts
Analyze mortgage loan files to identify missing or discrepant information and collaborate with internal and external partners to ensure accuracy
Personally handle overflow loan closings as needed to support business demands
Ensure all workflow processes are maintained in accordance with United Community Bank policies and procedures
Prepare and respond to audit and quality control reviews, including regulatory audits and CRA requirements
Requirements For Success
Bachelor’s degree in business or a related field, or equivalent education and experience, preferred
Minimum of 3 years of recent mortgage closing experience
Minimum of 3+ years of recent mortgage closing management experience
Expert knowledge of mortgage closing operations and procedures
Strong working knowledge of origination, processing, underwriting, and secondary marketing
Advanced knowledge of closing agent and attorney processes, closing document preparation, and e‑closing platforms
Thorough understanding of federal and state mortgage compliance and regulatory requirements
Familiarity with investor guidelines for internal mortgage loan programs and external investors
Proven ability to manage multiple priorities in a fast‑paced, deadline‑driven environment
Demonstrated leadership skills with the ability to motivate, coach, and drive accountability
Excellent organizational, analytical, decision‑making, verbal, and written communication skills
Ability to resolve client service issues professionally and effectively
Strong attention to detail and problem‑solving skills
Experience working cross‑functionally to achieve business goals preferred
Conditions of Employment
Must be able to pass a criminal background & credit check
This is a full-time, non-remote position
FLSA Status: Exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, ****** orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
United Community is seeking an experience Mortgage Loan Closing Manager to lead and oversee the Mortgage Closing function within our Mortgage Team. This role is responsible for ensuring the quality, accuracy, timeliness, and compliance of all mortgage closing activities while delivering an exceptional experience for both internal partners and clients.
The Mortgage Closing Manager provides day‑to‑day leadership to the closing team, ensuring internal quality standards, client expectations, service level agreements (SLAs), and regulatory requirements are consistently met. This role requires strong operational expertise, effective people leadership, and the ability to navigate complex, time‑sensitive situations with sound judgment.
What You’ll Do
LOCATIONS: Alpharetta, GA and Greenville, SC
Provide leadership, direction, and day‑to‑day management for mortgage loan closers and employees supporting the closing function
Ensure loan closing packages are prepared and delivered accurately and on time, in compliance with federal, state, investor, and internal requirements
Oversee team production to ensure loans are closed within expected timelines and regulatory parameters
Resolve daily escalations related to individual loans and ensure timely communication with all internal and external stakeholders
Maintain a strong understanding of mortgage products, policies, and processes including GSE, FHA, VA, USDA, Construction‑to‑Permanent, Down Payment Assistance (DPA), and portfolio products
Build strong partnerships across Sales and Operations to promote a seamless, client‑focused mortgage process
Organize and lead regular team meetings, pipeline reviews, and training sessions
Coach, develop, and provide feedback to closing team members to support performance, engagement, and professional growth
Recruit, develop, and retain high‑performing closing team members and support succession planning efforts
Analyze mortgage loan files to identify missing or discrepant information and collaborate with internal and external partners to ensure accuracy
Personally handle overflow loan closings as needed to support business demands
Ensure all workflow processes are maintained in accordance with United Community Bank policies and procedures
Prepare and respond to audit and quality control reviews, including regulatory audits and CRA requirements
Requirements For Success
Bachelor’s degree in business or a related field, or equivalent education and experience, preferred
Minimum of 3 years of recent mortgage closing experience
Minimum of 3+ years of recent mortgage closing management experience
Expert knowledge of mortgage closing operations and procedures
Strong working knowledge of origination, processing, underwriting, and secondary marketing
Advanced knowledge of closing agent and attorney processes, closing document preparation, and e‑closing platforms
Thorough understanding of federal and state mortgage compliance and regulatory requirements
Familiarity with investor guidelines for internal mortgage loan programs and external investors
Proven ability to manage multiple priorities in a fast‑paced, deadline‑driven environment
Demonstrated leadership skills with the ability to motivate, coach, and drive accountability
Excellent organizational, analytical, decision‑making, verbal, and written communication skills
Ability to resolve client service issues professionally and effectively
Strong attention to detail and problem‑solving skills
Experience working cross‑functionally to achieve business goals preferred
Conditions of Employment
Must be able to pass a criminal background & credit check
This is a full-time, non-remote position
FLSA Status: Exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, ****** orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
💡 Quick Summary
Seeking a career-building opportunity? The Mortgage Loan Closing Manager position is now open for candidates interested in the Bank Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.