Job Description
The role
The position of Manager Technical Quality plays a crucial role in the operational and strategic framework of Auto & General's Motor Claims department.
This role is not only pivotal in managing and enhancing the Quality and Standards capabilities within Motor Assessing but also in driving the organization's culture and achieving key business outcomes, particularly in the context of motor claims assessing.
Specific knowledge and a deep understanding of Repair Methods and AQA / Leakage Measurement are needed for the role, ensuring that quality assurance activities are based on industry-leading practices.
This position is central to ensuring that the organization not only meets its current operational targets but is also well-positioned to respond to future challenges and opportunities in the insurance industry.
Key Responsibilities
People Leadership
Commercial Acumen: Fostering an environment that promotes growth with a focus on not just operational excellence but also on strategic investment in skills and capabilities that drive profitability.
Manage Complexity: Balancing the interplay between people, processes, and systems emphasizes the need for a holistic approach to challenges, ensuring seamless customer and employee experiences and efficient business operations.
Execution Excellence: The emphasis on disciplined execution, agility, and clear KPIs (Key Performance Indicators) underlines the importance of results-oriented leadership and the ability to adapt and refine strategies to meet targets effectively.
Develops People: Commitment to developing skills and capabilities within the team aligns with long-term business growth and sustainability.
Engages our People & Drives Our Aspirations Culture: Highlighting the importance of a cohesive, motivated workforce that understands and contributes to the company’s goals, underpinned by a culture of high performance and integrity.
Business Function
The role involves contributions to strategic planning, particularly in developing auditing strategies, systems and processes to ensure quality assurance for the business, indicating a strategic oversight beyond day-to-day operations.
Compliance with legislative and regulatory requirements not only ensures legal adherence but also reinforces the company's commitment to high ethical standards.
A focus on continuous improvement across people, processes, and technology suggests a forward-looking approach, aiming for efficiency and innovation in service delivery.
Through a combination of technical expertise, leadership skills, and strategic acumen, the individual in this role is expected to drive significant improvements in team competency, operational efficiency, and overall business performance, aligning with the broader goals of growth, customer satisfaction, and financial stability.
Leadership and Multi-site Management: Demonstrates the need for experienced leadership capable of overseeing complex operations, likely involving diverse teams and geographical locations.
Travelling: Local, National and International travel as required. A tool of trade will be supplied for local activities, including but not limited to any auditing activities as scheduled or requested.
Repair Methods and AQA/Leakage Measurement: Specific knowledge requirements indicate the technical depth needed for the role, ensuring that training and quality assurance are based on industry-leading practices.
Strategic Planning and Relationship Building: These skills are essential for both internal management and external stakeholder engagement, ensuring alignment across various levels of the organization and with industry partners.
Reporting/Analysis, Communication, and Negotiation Skills: These competencies underline the importance of data-driven decision-making, clear internal and external communication, and the ability to effectively negotiate and manage resources.
Qualifications & Experience
Trade qualified in Panelbeating, Spraypainting, Mechanic or CERT IV Motor Vehicle Loss Assessing.
Minimum 5 years experience as an assessor.
Specific knowledge requirements indicate the technical depth needed for the role, ensuring that training and quality assurance are based on industry-leading practices.
Proficient in the use of excel and word.
Strong written and verbal communication skills.
Computer & quote package literate.
Strong planning and organisational ability.
Analytical and problem solving skills.
Diploma of Quality Auditing BSB50920.
The benefits of working at A&G
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
The position of Manager Technical Quality plays a crucial role in the operational and strategic framework of Auto & General's Motor Claims department.
This role is not only pivotal in managing and enhancing the Quality and Standards capabilities within Motor Assessing but also in driving the organization's culture and achieving key business outcomes, particularly in the context of motor claims assessing.
Specific knowledge and a deep understanding of Repair Methods and AQA / Leakage Measurement are needed for the role, ensuring that quality assurance activities are based on industry-leading practices.
This position is central to ensuring that the organization not only meets its current operational targets but is also well-positioned to respond to future challenges and opportunities in the insurance industry.
Key Responsibilities
People Leadership
Commercial Acumen: Fostering an environment that promotes growth with a focus on not just operational excellence but also on strategic investment in skills and capabilities that drive profitability.
Manage Complexity: Balancing the interplay between people, processes, and systems emphasizes the need for a holistic approach to challenges, ensuring seamless customer and employee experiences and efficient business operations.
Execution Excellence: The emphasis on disciplined execution, agility, and clear KPIs (Key Performance Indicators) underlines the importance of results-oriented leadership and the ability to adapt and refine strategies to meet targets effectively.
Develops People: Commitment to developing skills and capabilities within the team aligns with long-term business growth and sustainability.
Engages our People & Drives Our Aspirations Culture: Highlighting the importance of a cohesive, motivated workforce that understands and contributes to the company’s goals, underpinned by a culture of high performance and integrity.
Business Function
The role involves contributions to strategic planning, particularly in developing auditing strategies, systems and processes to ensure quality assurance for the business, indicating a strategic oversight beyond day-to-day operations.
Compliance with legislative and regulatory requirements not only ensures legal adherence but also reinforces the company's commitment to high ethical standards.
A focus on continuous improvement across people, processes, and technology suggests a forward-looking approach, aiming for efficiency and innovation in service delivery.
Through a combination of technical expertise, leadership skills, and strategic acumen, the individual in this role is expected to drive significant improvements in team competency, operational efficiency, and overall business performance, aligning with the broader goals of growth, customer satisfaction, and financial stability.
Leadership and Multi-site Management: Demonstrates the need for experienced leadership capable of overseeing complex operations, likely involving diverse teams and geographical locations.
Travelling: Local, National and International travel as required. A tool of trade will be supplied for local activities, including but not limited to any auditing activities as scheduled or requested.
Repair Methods and AQA/Leakage Measurement: Specific knowledge requirements indicate the technical depth needed for the role, ensuring that training and quality assurance are based on industry-leading practices.
Strategic Planning and Relationship Building: These skills are essential for both internal management and external stakeholder engagement, ensuring alignment across various levels of the organization and with industry partners.
Reporting/Analysis, Communication, and Negotiation Skills: These competencies underline the importance of data-driven decision-making, clear internal and external communication, and the ability to effectively negotiate and manage resources.
Qualifications & Experience
Trade qualified in Panelbeating, Spraypainting, Mechanic or CERT IV Motor Vehicle Loss Assessing.
Minimum 5 years experience as an assessor.
Specific knowledge requirements indicate the technical depth needed for the role, ensuring that training and quality assurance are based on industry-leading practices.
Proficient in the use of excel and word.
Strong written and verbal communication skills.
Computer & quote package literate.
Strong planning and organisational ability.
Analytical and problem solving skills.
Diploma of Quality Auditing BSB50920.
The benefits of working at A&G
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
💡 Quick Summary
Seeking a career-building opportunity? The Motor Assessing Manager Quality & Standards position is now open for candidates interested in the Insurance sector. This role in Toowong offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.