Motor Assessor
Due to continued growth we have an opportunity available for a Motor Assessor to join our Motor Assessing team within the Perth Metro area, with the opportunity to also work from home.
This role will require you to use your industry experience to assess motor vehicles along with your customer service skills to negotiate between RAC, members and repairers; ensuring a fair and reasonable outcome for all.
What will you be doing?
Assess damaged motor vehicles and caravans and determine damage costs
Recommend cost effective methods of claim settlement in accordance with policy conditions, manufacturers repair specifications and quality expectations.
Provide consistent and efficient repair management practices within measured service and cost targets
Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition
Advise and review assessment reports to validate assessment of quantum position and settlement decisions
Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct
Provide exceptional customer service to RAC’s members and stakeholders
Overcome objections and handle disputes and complaints at first point of contact
What are we looking for?
Relevant trade qualifications in Panel Beating or Spray Painting
At least 2 years post-apprenticeship experience in the motor vehicle repair industry
Strong customer service, negotiation and communication skills
Demonstrated analytical and problem-solving skills
Flexibility and enthusiasm in a professional work environment
Must have a current and unrestricted drivers license
Quoting or estimating experience within the smash repair industry is desirable
Commitment to putting members at the centre of everything you do
What can we offer you?
Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
Training and development to set you up for success in your role
A workplace culture where our people feel valued, respected and empowered
Work in flexible ways that meet work/life commitments and support wellbeing
Be part of a purpose led organisation that gives back to the WA community
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
Opportunities for community engagement and corporate volunteering
If you are interested don’t delay and apply today! You can apply with an online application - please send us your CV showcasing what you can bring to the team.
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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