Job Description
Full job description
For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
As a Motor Claims Consultant, youll support customers, brokers and stakeholders by managing inbound calls and correspondence throughout the motor claims process, providing clear guidance and resolving enquiries efficiently.
Youll begin with a comprehensive, fully paid induction and spend your first three months working in-office, benefiting from hands-on support, structured learning and strong team connection to build confidence and capability. Following the training period, you may be considered for a hybrid arrangement, with one day per week in the office, subject to business requirements.
Your working hours will be Monday to Friday, between 8:30am and 5:00pm. This is a permanent full-time role based in Naarm (Melbourne), Meanjin (Brisbane) or Boorloo (Perth) commencing 18 May 2026.
What You'll Do
Liaise with customers, brokers, assessors and authorised representatives to progress motor claims
Handle a high volume of inbound calls and written correspondence with empathy and professionalism
Provide clear guidance on policy coverage, claims processes and next steps
Accurately assess information, make sound decisions and resolve issues in line with guidelines
Maintain detailed, accurate claim records while meeting service and quality targets
What You'll Bring
Strong customer service experience with the ability to handle sensitive and complex conversations
Empathy, resilience and clear communication skills, both verbal and written
Strong problemsolving and conflict resolution capability
Ability to prioritise tasks, manage time effectively and work under pressure
Good computer literacy with the ability to navigate multiple systems accurately
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Sunday 19 April 2026 11:59PM AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
As a Motor Claims Consultant, youll support customers, brokers and stakeholders by managing inbound calls and correspondence throughout the motor claims process, providing clear guidance and resolving enquiries efficiently.
Youll begin with a comprehensive, fully paid induction and spend your first three months working in-office, benefiting from hands-on support, structured learning and strong team connection to build confidence and capability. Following the training period, you may be considered for a hybrid arrangement, with one day per week in the office, subject to business requirements.
Your working hours will be Monday to Friday, between 8:30am and 5:00pm. This is a permanent full-time role based in Naarm (Melbourne), Meanjin (Brisbane) or Boorloo (Perth) commencing 18 May 2026.
What You'll Do
Liaise with customers, brokers, assessors and authorised representatives to progress motor claims
Handle a high volume of inbound calls and written correspondence with empathy and professionalism
Provide clear guidance on policy coverage, claims processes and next steps
Accurately assess information, make sound decisions and resolve issues in line with guidelines
Maintain detailed, accurate claim records while meeting service and quality targets
What You'll Bring
Strong customer service experience with the ability to handle sensitive and complex conversations
Empathy, resilience and clear communication skills, both verbal and written
Strong problemsolving and conflict resolution capability
Ability to prioritise tasks, manage time effectively and work under pressure
Good computer literacy with the ability to navigate multiple systems accurately
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Sunday 19 April 2026 11:59PM AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
💡 Quick Summary
Seeking a career-building opportunity? The Motor Claims Consultant position is now open for candidates interested in the Insurance sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.