Job Description
Full job description
WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) were one of Australias leading rural, business insurers, who still believe in friendly, personal service.
Were seeking Motor Claims Consultants to support customers and stakeholders through the motor claims process. In this role, youll manage a high volume of inbound calls and correspondence from customers and authorised representatives, providing clear guidance and timely resolutions.
Youll complete four weeks of comprehensive, fully paid training, followed by an additional handson support to build confidence and capability as you transition into the role. Youll initially work inoffice for a minimum of three months, benefiting from strong team support and structured learning. Following this period, you may be considered for a hybrid arrangement, subject to business requirements.
Youll work Monday to Friday between 8:30am and 5:00pm. This is a permanent full-time role based in Dharug country (Parramatta) or Boorloo (Perth).
What You'll Do
Handle a high volume of inbound calls and written correspondence with empathy and professionalism
Provide clear guidance on claim progress, next steps and expected timeframes
Review information, apply policy coverage and make decisions in line with guidelines
Maintain accurate claim records while meeting service, quality and compliance requirements
What You'll Bring
Strong customer service experience with the ability to handle sensitive and complex conversations
Empathy, resilience and clear communication skills, both verbal and written
Strong problemsolving and conflict resolution capability
Ability to prioritise tasks, manage time effectively and work under pressure
Good computer literacy with the ability to navigate multiple systems accurately
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Sunday 19 April 2026 11:59PM AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) were one of Australias leading rural, business insurers, who still believe in friendly, personal service.
Were seeking Motor Claims Consultants to support customers and stakeholders through the motor claims process. In this role, youll manage a high volume of inbound calls and correspondence from customers and authorised representatives, providing clear guidance and timely resolutions.
Youll complete four weeks of comprehensive, fully paid training, followed by an additional handson support to build confidence and capability as you transition into the role. Youll initially work inoffice for a minimum of three months, benefiting from strong team support and structured learning. Following this period, you may be considered for a hybrid arrangement, subject to business requirements.
Youll work Monday to Friday between 8:30am and 5:00pm. This is a permanent full-time role based in Dharug country (Parramatta) or Boorloo (Perth).
What You'll Do
Handle a high volume of inbound calls and written correspondence with empathy and professionalism
Provide clear guidance on claim progress, next steps and expected timeframes
Review information, apply policy coverage and make decisions in line with guidelines
Maintain accurate claim records while meeting service, quality and compliance requirements
What You'll Bring
Strong customer service experience with the ability to handle sensitive and complex conversations
Empathy, resilience and clear communication skills, both verbal and written
Strong problemsolving and conflict resolution capability
Ability to prioritise tasks, manage time effectively and work under pressure
Good computer literacy with the ability to navigate multiple systems accurately
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Sunday 19 April 2026 11:59PM AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
💡 Quick Summary
Seeking a career-building opportunity? The Motor Claims Consultant position is now open for candidates interested in the Insurance sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
