MSBI Support Analyst

💰 ₹18,000 - ₹28,800 (Est.) 📍 Mumbai 🕐 Today

Job Description

Kotak Mahindra Bank


Business Analytic
Kotak Mahindra Bank • Mumbai, Maharashtra • via Instahyre
Full–time
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Job description
Responsibilities:
• Collecting requirements from business stakeholders and providing insights using analytical tools like Python, DEX, AWS, and SQL, etc.
• Business Understanding: Develop a deep understanding of our organization's business goals, operations, and challenges. Collaborate with key stakeholders to identify opportunities where analytics can be applied to drive business growth and efficiency.
• Project Management: Execution of analytical projects, from identifying opportunities and providing analytics-driven Solutions. Work with the team on data collection to perform modelling and deliver actionable insights. Also, ensuring projects are completed on time, within timelines, and with business objectives.
• Business Impact: Own up building strategy along with business leads based on data and insights. Present findings to senior management and offer strategic recommendations to improve decision-making processes. Measure and communicate the impact of strategy and recommendations on business performance.
• Analytics experience: Demonstrate expertise in data analysis, statistical modelling, and data-driven problem-solving. Leverage your deep understanding of analytics tools and methodologies to deliver valuable insights to the organization.
• Technology & Tools: Stay updated with the latest analytics technologies and tools, and recommend investments in the right infrastructure to enhance analytics capabilities.

Requirements:
• Bachelor's or Master's degree in a quantitative field such as Statistics, Mathematics, Economics, Engineering, or related fields.
• Conversant in analytical tools such as SAS. SQL. Python, AWS, etc.
• Minimum of 7 years of progressive experience in analytics roles, with a focus on Marketing Analytics in the NBFC, Banking, and Fintech sectors.
• Strong project management skills, with a track record of successfully delivering complex analytical projects.
• Excellent communication and presentation skills, with the ability to convey complex analytical findings to non-technical stakeholders.
• Strategic mindset with a focus on using data and analytics to drive business growth and optimization.
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BNP Paribas Personal Finance


MSBI Support Analyst
BNP Paribas Personal Finance • Mumbai, Maharashtra • via Groupe BNP Paribas
Full–time
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Job description
About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, ****** orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

CIB Production

APS (Application Production Support) –MSBI Support Analyst (Corporate Credits)

Job Title:

Support Analyst

Date:

25 Nov 2026

Department:

CIB Production – Global Banking APS

Location:

Mumbai

Business Line / Function:

CIB Production

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA
Position Purpose

Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris.

Shift working to support application which is implemented globally.

Shift timings – 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis.

Responsibilities

Direct Responsibilities
• Upgrade of MSBI platform
• Interactions with Microsoft support
• Incident / problem management with ServiceNow
• Liveplay management
• Coordination with Infrastructure teams (System, DBA, Middleware etc)
• Monitoring management with Dynatrace
• Performance analysis
• Obsolescence / Security management (patching, upgrade)
• Documentation (Wiki, SharePoint)

Contributing Responsibilities

· Responsible for Incident/Change/Problem Management.

· Responsible to drive meetings for Support related Activities.

· DevOps improvement

· Contribute to IT projects (ITSVC, Technical architecture, Build non-prod environments
Technical & Behavioral Competencies

Technical Skills

n Reporting : MSBI (PowerBI, SSRS, SSIS, SQL, SSAS)

n OS : Windows Server

n DB : SQL Server

n Scripting : PowerShell

n Scheduling : Autosys (appreciated)

n Monitoring : Dynatrace (appreciated)

n Method : ITIL

n Business Object (appreciated)

Behavioral Competencies

- Proactive

- Autonomous

- Communication

- Service oriented
Specific Qualifications (if required)

Graduate in any discipline or Masters in Information Technology

Overall 3-5 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Organizational skills

Creativity & Innovation / Problem solving

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

💡 Quick Summary

Seeking a career-building opportunity? The MSBI Support Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.

Sponsored

Job Details

Company Name: BNP Paribas Personal Finance

Frequently Asked Questions

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The expected salary for MSBI Support Analyst in Mumbai is ₹18,000 - ₹28,800 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, MSBI Support Analyst is an on-site position based in Mumbai. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for MSBI Support Analyst. Previous experience in Bank Jobs is a plus. Freshers may also apply depending on the employer's requirements.
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