Job Description
Job Id: Aeries/1/26-27
Industry IT-Software / Software Services / testing
Location Bangalore
Experience Range 5.0 - 8.0 Years
Qualification Graduate
Job Description
About Us
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.
About Business Unit
TPx is a leading nationwide managed service provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 18,000 customers in more than 49,000 locations across the U.S. For more than two decades, TPx has offered managed services and solutions to help customers across every business sector address the growing complexity of their IT environments. For more information, visit www.tpx.com
Roles and Responsibility
Job Title:
MSx Support Engineer
Job Code:
MSXSE
Department:
Customer Services/MACD
FLSA:
Non-Exempt – Non-Management
Work Comp Code:
8810 – Clerical
Salary Admin Plan:
Technical (TE)
Salary Grade:
4
Location:
Remote
General Purpose:
The MSx Support Engineer is a Tier-3 level customer service role in the MSx Support team. This role includes performing platform management tasks and providing guidance and an escalation point to MSx Support Technicians and MSx Support Administrators. This position is also responsible for troubleshooting and maintenance of as-implemented platforms and systems in continuation of customer steady-state environments. MSx Support Engineers will bring opportunities for improvements for customer environments to MSx Systems Engineering and Technical Account Managers.
Reports To (Supervisor/Manager):
Works under the supervision of the Supervisor, MSx Support
Direct Reports:
None
Essential Duties and Responsibilities:
Duties include, but are not limited to, the following:
Provide consultation on the support, maintenance and repair of managed systems, cloud platforms and networking equipment in customer and production environments.
Perform complex tasks to maintain computer and networking equipment and their peripherals.
Diagnose and remedy equipment failure, error messages, performance issues, and unexpected behavior from remote, at customer premise or in a data center environment.
Consult with vendors and partners on remediation tasks and product improvements.
Produce and maintain support documentation, to further the efficiencies and competencies of the lower-tired support personnel.
Maintain ******** and extensive knowledge on Datto, Service Now, Office 365 and DASH platform features, functionality, and best practices.
Peripheral Duties:
Assist with product and service development, to ensure supportability.
May be utilized as Acting Supervisor in the absence of the Manager, and for the monitoring of ticket and call queues to ensure SLAs are kept within expected thresholds.
Desired Minimum Qualifications:
Education and Experience:
5+ years providing onsite/remote support of servers, network equipment, desktops, and printers required.
MCSE for Windows Server 2022 or 2025 is preferred.
MCP (Microsoft Certified Professional) desired.
Any Candidate that does not hold an MCP but does hold equivalent experience can work toward compliance as part of a performance improvement plan agreement.
AZ-104 - Microsoft Certified: Azure Administrator Associate is preferred
Necessary Knowledge, Skills, and Abilities:
Basic scripting knowledge with VBScript, Powershell and like scripting tools.
Primary job functions require a degree of independent judgment, within the structure of established policies.
Familiar with standard concepts, best practices, and procedures within a support environment.
Relies on professional experience, industry best practices, and personal research capabilities to perform the functions of the job.
Experience with monitoring and maintaining Microsoft Windows Environments, Active Directory, Group Policy, Internet Information Services, Hypervisors and other applications.
Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, system development, system imaging, CISCO network hardware, client/server technology and Internet/intranets.
Excellent oral, written, time management and presentation skills.
Special Requirements:
Valid Driver’s License
Must have a clean DMV with a maximum of 3 points on driving record.
No DUIs within the past 3 years.
The ability to drive is an essential function of this position. Drivers with a suspended or revoked driver’s license are subject to disciplinary action up to and including separation of employment.
Tools and Equipment Used:
Personal computer, including word-processing, database and spreadsheet programs; calculator, telephone, copy and fax machine.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Selection Guidelines:
Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Effective Date: 12/1/2025Last Revised Date: 12/1/20251
Industry IT-Software / Software Services / testing
Location Bangalore
Experience Range 5.0 - 8.0 Years
Qualification Graduate
Job Description
About Us
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.
About Business Unit
TPx is a leading nationwide managed service provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 18,000 customers in more than 49,000 locations across the U.S. For more than two decades, TPx has offered managed services and solutions to help customers across every business sector address the growing complexity of their IT environments. For more information, visit www.tpx.com
Roles and Responsibility
Job Title:
MSx Support Engineer
Job Code:
MSXSE
Department:
Customer Services/MACD
FLSA:
Non-Exempt – Non-Management
Work Comp Code:
8810 – Clerical
Salary Admin Plan:
Technical (TE)
Salary Grade:
4
Location:
Remote
General Purpose:
The MSx Support Engineer is a Tier-3 level customer service role in the MSx Support team. This role includes performing platform management tasks and providing guidance and an escalation point to MSx Support Technicians and MSx Support Administrators. This position is also responsible for troubleshooting and maintenance of as-implemented platforms and systems in continuation of customer steady-state environments. MSx Support Engineers will bring opportunities for improvements for customer environments to MSx Systems Engineering and Technical Account Managers.
Reports To (Supervisor/Manager):
Works under the supervision of the Supervisor, MSx Support
Direct Reports:
None
Essential Duties and Responsibilities:
Duties include, but are not limited to, the following:
Provide consultation on the support, maintenance and repair of managed systems, cloud platforms and networking equipment in customer and production environments.
Perform complex tasks to maintain computer and networking equipment and their peripherals.
Diagnose and remedy equipment failure, error messages, performance issues, and unexpected behavior from remote, at customer premise or in a data center environment.
Consult with vendors and partners on remediation tasks and product improvements.
Produce and maintain support documentation, to further the efficiencies and competencies of the lower-tired support personnel.
Maintain ******** and extensive knowledge on Datto, Service Now, Office 365 and DASH platform features, functionality, and best practices.
Peripheral Duties:
Assist with product and service development, to ensure supportability.
May be utilized as Acting Supervisor in the absence of the Manager, and for the monitoring of ticket and call queues to ensure SLAs are kept within expected thresholds.
Desired Minimum Qualifications:
Education and Experience:
5+ years providing onsite/remote support of servers, network equipment, desktops, and printers required.
MCSE for Windows Server 2022 or 2025 is preferred.
MCP (Microsoft Certified Professional) desired.
Any Candidate that does not hold an MCP but does hold equivalent experience can work toward compliance as part of a performance improvement plan agreement.
AZ-104 - Microsoft Certified: Azure Administrator Associate is preferred
Necessary Knowledge, Skills, and Abilities:
Basic scripting knowledge with VBScript, Powershell and like scripting tools.
Primary job functions require a degree of independent judgment, within the structure of established policies.
Familiar with standard concepts, best practices, and procedures within a support environment.
Relies on professional experience, industry best practices, and personal research capabilities to perform the functions of the job.
Experience with monitoring and maintaining Microsoft Windows Environments, Active Directory, Group Policy, Internet Information Services, Hypervisors and other applications.
Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, system development, system imaging, CISCO network hardware, client/server technology and Internet/intranets.
Excellent oral, written, time management and presentation skills.
Special Requirements:
Valid Driver’s License
Must have a clean DMV with a maximum of 3 points on driving record.
No DUIs within the past 3 years.
The ability to drive is an essential function of this position. Drivers with a suspended or revoked driver’s license are subject to disciplinary action up to and including separation of employment.
Tools and Equipment Used:
Personal computer, including word-processing, database and spreadsheet programs; calculator, telephone, copy and fax machine.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Selection Guidelines:
Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Effective Date: 12/1/2025Last Revised Date: 12/1/20251
💡 Quick Summary
Seeking a career-building opportunity? The MSx Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.