Job Description
BGIS is looking for a National Helpdesk Manager to lead our facilities management service desk supporting clients across New Zealand. This is a great opportunity for a strong people leader who enjoys improving processes, supporting teams, and delivering excellent customer outcomes.
You will oversee the national helpdesk team responsible for coordinating building maintenance requests, supporting contractors, and ensuring service delivery meets our client expectations.
About the Role
Reporting to the Head of Business Support NZ , this role sits at the centre of our operations. You will lead the helpdesk team, improve workflows, manage escalations, and ensure our service levels are consistently achieved.
This role is ideal for someone who enjoys leadership, problem solving, and working in a fast-paced operational environment.
Key Responsibilities
Lead and support a team of helpdesk operators and service coordinators
Manage escalations from clients, tenants, and technicians
Monitor service levels and contractor performance
Produce operational reports and insights for leadership
Improve processes to increase efficiency and response times
Maintain strong relationships with vendors and service providers
Ensure systems and facilities management platforms are used effectively ️
About You
We are looking for someone who brings leadership experience and strong operational thinking.
You will ideally have:
5 years of experience in administration, operations, or service delivery roles
Experience in facilities management, property, construction, or trade services
Experience leading or mentoring a team
Strong stakeholder management skills
Experience using CRMs, service systems, or facilities management software
Strong Microsoft Office skills
Excellent communication and organisational ability
Bonus if you have:
Experience managing a helpdesk or contact centre
Experience working with contractors and SLAs
Business or management qualifications
Why Join BGIS?
BGIS is a global leader in facilities management, supporting some of the world’s most important organisations.
What we offer:
✔ Global company with strong job stability
✔ Career development opportunities
✔ Supportive leadership team
✔ Opportunity to lead a national function
✔ Exposure to major FM contracts and clients
✔ Professional development support
✔ Employee wellbeing initiatives
✔ Collaborative team culture
BGIS manages more than 50,000 facilities worldwide and employs over 12,000 people globally across sectors including healthcare, government, utilities, and education.
Location
This role is based on-site in Wellington during the initial period, with flexibility considered once established in the role.
Eligibility
Applicants must have full working rights in New Zealand .
Apply Now
If you’re a motivated leader ready to take ownership of a national helpdesk function, we’d love to hear from you.
Apply via SEEK or visit
https://apac.bgis.com
You will oversee the national helpdesk team responsible for coordinating building maintenance requests, supporting contractors, and ensuring service delivery meets our client expectations.
About the Role
Reporting to the Head of Business Support NZ , this role sits at the centre of our operations. You will lead the helpdesk team, improve workflows, manage escalations, and ensure our service levels are consistently achieved.
This role is ideal for someone who enjoys leadership, problem solving, and working in a fast-paced operational environment.
Key Responsibilities
Lead and support a team of helpdesk operators and service coordinators
Manage escalations from clients, tenants, and technicians
Monitor service levels and contractor performance
Produce operational reports and insights for leadership
Improve processes to increase efficiency and response times
Maintain strong relationships with vendors and service providers
Ensure systems and facilities management platforms are used effectively ️
About You
We are looking for someone who brings leadership experience and strong operational thinking.
You will ideally have:
5 years of experience in administration, operations, or service delivery roles
Experience in facilities management, property, construction, or trade services
Experience leading or mentoring a team
Strong stakeholder management skills
Experience using CRMs, service systems, or facilities management software
Strong Microsoft Office skills
Excellent communication and organisational ability
Bonus if you have:
Experience managing a helpdesk or contact centre
Experience working with contractors and SLAs
Business or management qualifications
Why Join BGIS?
BGIS is a global leader in facilities management, supporting some of the world’s most important organisations.
What we offer:
✔ Global company with strong job stability
✔ Career development opportunities
✔ Supportive leadership team
✔ Opportunity to lead a national function
✔ Exposure to major FM contracts and clients
✔ Professional development support
✔ Employee wellbeing initiatives
✔ Collaborative team culture
BGIS manages more than 50,000 facilities worldwide and employs over 12,000 people globally across sectors including healthcare, government, utilities, and education.
Location
This role is based on-site in Wellington during the initial period, with flexibility considered once established in the role.
Eligibility
Applicants must have full working rights in New Zealand .
Apply Now
If you’re a motivated leader ready to take ownership of a national helpdesk function, we’d love to hear from you.
Apply via SEEK or visit
https://apac.bgis.com
💡 Quick Summary
Seeking a career-building opportunity? The National Facilities Helpdesk Manager position is now open for candidates interested in the Education Jobs sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
