Job Description
Job Reference
• JR0010XXXXXX
Job Summary
• National Lead - Credit Operations
Job Purpose
“This position is open with Bajaj Finance ltd.”
Job Duties & Key Responsibilities
• Duties and Responsibilities - • Drive SLA’s as per defined matrix across different customer service touch-points within Customer Services • Optimise Productivity and improve profitability • Engage and Manager Partner in a win-win situation to ensure objectives met • Plan Capacity and forecast based on SLA trends and volume to achieve SLA’s with the partner • Drive End to end resolution for all customer complaints measure hand-off’s and automate wherever possible for better customer experience • Re-engineer processes based on audits and observations based on Complaints and feedback • Capture Feedback and VOC from Branches on process improvement continuously • Drive 100% usage of empowerment matrix / data use escalation matrix to resolve customer complaints faster • Focus on Employee Engagement and Satisfaction •...
• JR0010XXXXXX
Job Summary
• National Lead - Credit Operations
Job Purpose
“This position is open with Bajaj Finance ltd.”
Job Duties & Key Responsibilities
• Duties and Responsibilities - • Drive SLA’s as per defined matrix across different customer service touch-points within Customer Services • Optimise Productivity and improve profitability • Engage and Manager Partner in a win-win situation to ensure objectives met • Plan Capacity and forecast based on SLA trends and volume to achieve SLA’s with the partner • Drive End to end resolution for all customer complaints measure hand-off’s and automate wherever possible for better customer experience • Re-engineer processes based on audits and observations based on Complaints and feedback • Capture Feedback and VOC from Branches on process improvement continuously • Drive 100% usage of empowerment matrix / data use escalation matrix to resolve customer complaints faster • Focus on Employee Engagement and Satisfaction •...
💡 Quick Summary
Seeking a career-building opportunity? The National Lead | Credit Operations position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
