Job Description
Job Req ID: 41327
Location: Mumbai, IN
Function: VIBS
About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
National Program Manager (NPM)
Job Level/ Designation
Manager
Function / Department
V! Enterprise CS
Location
Mumbai
Job Purpose
Onsite resource for Major BFSI client and need to deployed at customer’s base location in Navi Mumbai GITC.
Managing deployment of new FL opportunities with help of VI TES Team and managing Service assurance for deployed FL Services with governance of Regional off role Resident Engineers deployed.
Key Result Areas/Accountabilities
Responsible as a single point of contact for any escalations across the Nation.
Ensure committed delivery on the project rollout front.
Ensure committed delivery on the network uptime front.
Ensure that the project timelines are met in a smooth fashion.
Ensure compliance of the Contract and SLAs through supervising the performance of other personnel of the service provider involved in service deliveries etc.
Single point of contact for any information sought by the Bank client.
Managing/Supervising timely resolution of escalations/tickets via Circle level Technical Engineers and service provider’s NOC.
He is required to attend GITC on all working days of the Bank and on other days during exigencies.
Core Competencies, Knowledge, Experience
10 years experience in deploying and managing networks.
Experience in project management and customer lifecycle support
Uptime and SLA assessment for deployed FL services
Problem management skill
Virtual team management – managing Resident Engineers
Team player with multitasking
Having regular review interlock with customer
Arranging periodic MSR and QBR with Vi Services Assurance and Business team.
Must have technical / professional qualifications
Should be a graduate/ postgraduate with PMP or equivalent/higher certifications
CCNA/CCNP
Minimum of 10 years’ experience in deploying and managing networks.
Good knowledge of Fixed line and other communication technologies.
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
Location: Mumbai, IN
Function: VIBS
About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
National Program Manager (NPM)
Job Level/ Designation
Manager
Function / Department
V! Enterprise CS
Location
Mumbai
Job Purpose
Onsite resource for Major BFSI client and need to deployed at customer’s base location in Navi Mumbai GITC.
Managing deployment of new FL opportunities with help of VI TES Team and managing Service assurance for deployed FL Services with governance of Regional off role Resident Engineers deployed.
Key Result Areas/Accountabilities
Responsible as a single point of contact for any escalations across the Nation.
Ensure committed delivery on the project rollout front.
Ensure committed delivery on the network uptime front.
Ensure that the project timelines are met in a smooth fashion.
Ensure compliance of the Contract and SLAs through supervising the performance of other personnel of the service provider involved in service deliveries etc.
Single point of contact for any information sought by the Bank client.
Managing/Supervising timely resolution of escalations/tickets via Circle level Technical Engineers and service provider’s NOC.
He is required to attend GITC on all working days of the Bank and on other days during exigencies.
Core Competencies, Knowledge, Experience
10 years experience in deploying and managing networks.
Experience in project management and customer lifecycle support
Uptime and SLA assessment for deployed FL services
Problem management skill
Virtual team management – managing Resident Engineers
Team player with multitasking
Having regular review interlock with customer
Arranging periodic MSR and QBR with Vi Services Assurance and Business team.
Must have technical / professional qualifications
Should be a graduate/ postgraduate with PMP or equivalent/higher certifications
CCNA/CCNP
Minimum of 10 years’ experience in deploying and managing networks.
Good knowledge of Fixed line and other communication technologies.
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
💡 Quick Summary
Seeking a career-building opportunity? The National Program Manager |NPM position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.