Job Description
Location: Geelong
Brand: Corporate Services
Date Posted: 24 Oct 2026
Location: Gulidjan Land – Geelong (Office Based at Support Hub)
Salary: SCHCADS EBA Level 3 starting at $38.65 ph+ Superannuation + NFP salary packaging benefits
Employment status: Full Time, Contract End date June 30th 2026
Job number: 2371
Hey you!
genU is looking for a detail-oriented and solutions-driven NDIS Billing & Claims Officer – Client Funding
This is a contract role where you’ll play a key part in resolving historic claiming issues, tackling a backlog of rejected NDIS claims, and helping improve the speed and accuracy of current funding processes. Your strong analytical skills and collaborative approach will support our service teams to focus on delivering great outcomes for our clients.
At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.
What you’ll do
As a NDIS Billing & Claims Officer in our Client Funding team you’ll:
Analyse and resolve high volumes of NDIS and other funding claim issues, ensuring accurate and compliant outcomes
Collaborate with internal teams and external stakeholders to resolve funding queries
Prepare reconciliations of claiming transactions and customer data to support error resolution
Identify process improvement opportunities and escalate to the National Manager – Client Funding
What you’ll bring
Strong analytical skills and the ability to interpret funding data to solve moderately complex problems
Exceptional attention to detail, ensuring accuracy in compliance and documentation
Advanced proficiency in CRM systems (Carelink, Lumary) and Microsoft applications (SharePoint, Teams, Word, Excel, PowerPoint, Outlook)
Excellent communication and interpersonal skills, with the ability to explain technical funding concepts to diverse audiences
Demonstrated ability to collaborate effectively across teams and foster positive working relationships
(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)
Bonus points for
Experience in disability and/or aged care services
Demonstrated knowledge of disability or aged care funding administration
Why you’ll love working at genU
At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.
We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.
Salary packaging – up to $15,900 tax-free plus meal/entertainment benefits
Free Onsite Parking – private and secure carpark
Purchased leave options – the ability to buy additional annual leave to support work-life balance and flexibility
Discounts – savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University
Wellbeing support – 24/7 access to a holistic employee assistance program
Referral bonus – bring great people with you and be rewarded
Ready to make a difference? Click apply to complete your application.
Don’t wait to apply! We are reviewing applications as they come in.
You can view the full position description on the genU careers page HERE
We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team recruitment@genu.org.au
Brand: Corporate Services
Date Posted: 24 Oct 2026
Location: Gulidjan Land – Geelong (Office Based at Support Hub)
Salary: SCHCADS EBA Level 3 starting at $38.65 ph+ Superannuation + NFP salary packaging benefits
Employment status: Full Time, Contract End date June 30th 2026
Job number: 2371
Hey you!
genU is looking for a detail-oriented and solutions-driven NDIS Billing & Claims Officer – Client Funding
This is a contract role where you’ll play a key part in resolving historic claiming issues, tackling a backlog of rejected NDIS claims, and helping improve the speed and accuracy of current funding processes. Your strong analytical skills and collaborative approach will support our service teams to focus on delivering great outcomes for our clients.
At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.
What you’ll do
As a NDIS Billing & Claims Officer in our Client Funding team you’ll:
Analyse and resolve high volumes of NDIS and other funding claim issues, ensuring accurate and compliant outcomes
Collaborate with internal teams and external stakeholders to resolve funding queries
Prepare reconciliations of claiming transactions and customer data to support error resolution
Identify process improvement opportunities and escalate to the National Manager – Client Funding
What you’ll bring
Strong analytical skills and the ability to interpret funding data to solve moderately complex problems
Exceptional attention to detail, ensuring accuracy in compliance and documentation
Advanced proficiency in CRM systems (Carelink, Lumary) and Microsoft applications (SharePoint, Teams, Word, Excel, PowerPoint, Outlook)
Excellent communication and interpersonal skills, with the ability to explain technical funding concepts to diverse audiences
Demonstrated ability to collaborate effectively across teams and foster positive working relationships
(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)
Bonus points for
Experience in disability and/or aged care services
Demonstrated knowledge of disability or aged care funding administration
Why you’ll love working at genU
At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.
We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.
Salary packaging – up to $15,900 tax-free plus meal/entertainment benefits
Free Onsite Parking – private and secure carpark
Purchased leave options – the ability to buy additional annual leave to support work-life balance and flexibility
Discounts – savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University
Wellbeing support – 24/7 access to a holistic employee assistance program
Referral bonus – bring great people with you and be rewarded
Ready to make a difference? Click apply to complete your application.
Don’t wait to apply! We are reviewing applications as they come in.
You can view the full position description on the genU careers page HERE
We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team recruitment@genu.org.au
💡 Quick Summary
Seeking a career-building opportunity? The NDIS Billing & Claims Officer position is now open for candidates interested in the Back Office Jobs sector. This role in Victoria offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.