Network Migration Engineer

Cut Admin Job Description.

Position-Cut Admin

Experience-8+years

Location-Remote

Roles & Responsibilities.

• Provide operational support for Network Migration, Deployment, and Implementation Projects.

• Manage multiple parties during Client Cut bridges, ensuring smooth transitions.

• Ensure adherence to Project Procedures by all teams involved in cut events.

• Escalate issues promptly to appropriate resources during Client cut bridges.

• Collaborate with Cut engineers to develop solutions for issues during Client Cut bridges.

• Produce detailed notes and concise hourly reports during scheduled Client cut events.

• Utilize ITIL Service Management practices in daily operations.

• Review schedules and Method of Procedures (MOPs) for all scheduled Client Cuts on a daily basis.

• Assist in the preparation and participation of weekly operations meetings for Managed Service Clients.

• Prepare operational reporting for Monthly and Quarterly meetings.

• Manage Infrastructure Services Escalation bridges effectively.

• Contribute to the creation of Root Cause Analysis for all Critical Incidents.

• Create and update documentation including Standard Operating Processes and Procedures.

• Work closely with Service Delivery Managers to complete operational tasks.

• Monitor SLA/SLT/SLO measurements daily to ensure compliance for assigned clients.

Qualifications

Education:

• Associate’s Degree in Business, IT, or related field OR equivalent experience.

Certifications

• ITIL certification is desirable.

Work Experience

• 3+ years of Cut Administration, Incident Management, or Crisis Management experience required.

• Experience in Network Migration, Deployment, and Implementation Projects.

Specialized Knowledge, Skills, And Abilities

• Advanced Skills in MS Office applications including Excel, Word, and Outlook.

• Experience with ServiceNow and SharePoint is a plus.

• Ability to work independently and aggressively track incidents.

• Excellent documentation skills and attention to detail.

• Strong communication skills, both written and verbal, with the ability to present effectively.

• Ability to effectively manage multiple conversations simultaneously.

• Exposure to technology projects and project management.

• Strong problem-solving and research skills.

• Ability to work in a team environment effectively.