Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Security Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
Key responsibilities:
As an L1 Engineer you need to join our Network Security Operations team, specializing in Web Application Firewall (WAF) and SSL Orchestrator (SSLO) solutions. This is an entry-level position that involves monitoring, initial incident response, and routine maintenance of critical security infrastructure within a high-stakes banking environment. The ideal candidate is a fast learner with a basic understanding of network security concepts and a strong desire to build a career in cybersecurity. You must be prepared to work in a 24/7 shift-based environment to support our client's security needs.
Key Responsibilities
Monitor WAF dashboards, logs, and alerts in real-time to detect threats like SQL injections, cross-site scripting (XSS), and DDoS attacks.
Perform real-time monitoring of SSLO to ensure the proper decryption and inspection of encrypted traffic by security tools.
Conduct daily health checks and status verifications of WAF and SSLO devices and report any hardware or performance issues.
Assist in generating daily, weekly, and monthly reports on security incidents and performance trends.
Work with other IT teams (e.g., Network, Server, and Application Support) to resolve security-related issues.
Respond to security alerts by performing initial analysis and logging incidents or tickets in the ITSM system.
Validate security events to differentiate between genuine threats and false positives based on standard operating procedures (SOPs).
Escalate unresolved incidents to the L2/L3 security teams while providing accurate and detailed documentation.
Maintain up-to-date and accurate records of incidents, changes, and standard operating procedures (SOPs).
Install application patches and signed software updates in order to improve performance, enable additional functionality or enhance security standard including but not limited to Performing Scans, Management of the system, Updating of plugins and patches, etc.
To maintain the inventory of entire assets of Cyber Security solutions as per scope of this RFP and maintain and update a database with respect to OS, Database, Webservers, Application details, IP addresses pertaining to all Security Solutions under scope of this RFP.
Maintain IP addressing schemes, routing information, routes, routing tables, etc. for the Firewall operation.
Academic qualifications and certifications:
Degree or relevant qualification in Information Technology or Computing or a related field.
Associate level Certification in different Security Technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
Required experience:
Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
Entry level experience in technical support to clients.
Entry level experience in diagnosis and troubleshooting.
Entry level experience providing remote support in Security technologies.
Entry level experience in relevant technology.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, ****** orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Security Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
Key responsibilities:
As an L1 Engineer you need to join our Network Security Operations team, specializing in Web Application Firewall (WAF) and SSL Orchestrator (SSLO) solutions. This is an entry-level position that involves monitoring, initial incident response, and routine maintenance of critical security infrastructure within a high-stakes banking environment. The ideal candidate is a fast learner with a basic understanding of network security concepts and a strong desire to build a career in cybersecurity. You must be prepared to work in a 24/7 shift-based environment to support our client's security needs.
Key Responsibilities
Monitor WAF dashboards, logs, and alerts in real-time to detect threats like SQL injections, cross-site scripting (XSS), and DDoS attacks.
Perform real-time monitoring of SSLO to ensure the proper decryption and inspection of encrypted traffic by security tools.
Conduct daily health checks and status verifications of WAF and SSLO devices and report any hardware or performance issues.
Assist in generating daily, weekly, and monthly reports on security incidents and performance trends.
Work with other IT teams (e.g., Network, Server, and Application Support) to resolve security-related issues.
Respond to security alerts by performing initial analysis and logging incidents or tickets in the ITSM system.
Validate security events to differentiate between genuine threats and false positives based on standard operating procedures (SOPs).
Escalate unresolved incidents to the L2/L3 security teams while providing accurate and detailed documentation.
Maintain up-to-date and accurate records of incidents, changes, and standard operating procedures (SOPs).
Install application patches and signed software updates in order to improve performance, enable additional functionality or enhance security standard including but not limited to Performing Scans, Management of the system, Updating of plugins and patches, etc.
To maintain the inventory of entire assets of Cyber Security solutions as per scope of this RFP and maintain and update a database with respect to OS, Database, Webservers, Application details, IP addresses pertaining to all Security Solutions under scope of this RFP.
Maintain IP addressing schemes, routing information, routes, routing tables, etc. for the Firewall operation.
Academic qualifications and certifications:
Degree or relevant qualification in Information Technology or Computing or a related field.
Associate level Certification in different Security Technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
Required experience:
Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
Entry level experience in technical support to clients.
Entry level experience in diagnosis and troubleshooting.
Entry level experience providing remote support in Security technologies.
Entry level experience in relevant technology.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, ****** orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
💡 Quick Summary
Seeking a career-building opportunity? The Network Security - WAF/SSLO - L1 position is now open for candidates interested in the Event Management Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
