Job Description
Job description
Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
Would you like to join a best-in-class Waste Network Technicians, be part of our pioneering projects, working with our Waste Network team, and bring to life some of our biggest assets?
The role of the Network Technician is to ensure the effective operation of the Sewerage Network by carrying out proactive maintenance and inspection of ancillary assets forming an integral part of the gravity sewer network and undertaking sewer surveys and investigatory work in connection with pollution misconnections, customer queries and non-urgent sewer serviceability problems. Working closely with the Catchment Manager to assist with the implementation of initiatives aimed at improving KPI performance and serviceability of the sewerage network including resolving difficult customer issues.
Any additional technical training required will also be covered and great working hours too (Monday - Thursday 7:30-3:30 and Friday 7:30-3:00).
You will also be part of an out of hours standby cover rota.
Some Of Your Other Key Accountabilities Will Include
• Lead and promote a safe working environment whilst ensuring quality standards are met.
• Identify and clearly define any necessary remedial / improvement works to the ancillary assets.
• Proactively seek and develop opportunities to mitigate the risk of network failures, including implementation of agreed measures.
• Investigate and respond to non-urgent customer service issues / queries as required taking ownership of the problem until full resolution.
• Investigate and respond to non-urgent enquiries / defect reports received from the Highways Authority, Environment Agency and Local Authorities.
• Work in close partnership with contract field workers to ensure overall delivery of company targets and objectives.
What You’ll Bring To The Role
It would be desirable to hold a Class 1 license and advantageous to have experience in understanding of the operation and maintenance of gravity sewerage systems including ancillary assets.
A strong understanding of flooding mechanisms and how they may be addressed would be beneficial and allow you to hit the ground running. In addition, having proven experience of building and developing effective relationships with customers, external bodies, contractors, and colleagues would be desirable. As you be travelling across the Staffordshire region,a full UK driving license will be required.
The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
What’s In It For You
Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With That In Mind, Here Are Just Some Of Our Favourite's Perks That You’ll Get Being Part Of The Seven Trent Family
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please get in touch with our amazing team of recruiters at recruitment@severntrent.co.uk.
And if your curiosity has peaked and you're wanting to find out even more, search on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
Would you like to join a best-in-class Waste Network Technicians, be part of our pioneering projects, working with our Waste Network team, and bring to life some of our biggest assets?
The role of the Network Technician is to ensure the effective operation of the Sewerage Network by carrying out proactive maintenance and inspection of ancillary assets forming an integral part of the gravity sewer network and undertaking sewer surveys and investigatory work in connection with pollution misconnections, customer queries and non-urgent sewer serviceability problems. Working closely with the Catchment Manager to assist with the implementation of initiatives aimed at improving KPI performance and serviceability of the sewerage network including resolving difficult customer issues.
Any additional technical training required will also be covered and great working hours too (Monday - Thursday 7:30-3:30 and Friday 7:30-3:00).
You will also be part of an out of hours standby cover rota.
Some Of Your Other Key Accountabilities Will Include
• Lead and promote a safe working environment whilst ensuring quality standards are met.
• Identify and clearly define any necessary remedial / improvement works to the ancillary assets.
• Proactively seek and develop opportunities to mitigate the risk of network failures, including implementation of agreed measures.
• Investigate and respond to non-urgent customer service issues / queries as required taking ownership of the problem until full resolution.
• Investigate and respond to non-urgent enquiries / defect reports received from the Highways Authority, Environment Agency and Local Authorities.
• Work in close partnership with contract field workers to ensure overall delivery of company targets and objectives.
What You’ll Bring To The Role
It would be desirable to hold a Class 1 license and advantageous to have experience in understanding of the operation and maintenance of gravity sewerage systems including ancillary assets.
A strong understanding of flooding mechanisms and how they may be addressed would be beneficial and allow you to hit the ground running. In addition, having proven experience of building and developing effective relationships with customers, external bodies, contractors, and colleagues would be desirable. As you be travelling across the Staffordshire region,a full UK driving license will be required.
The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
What’s In It For You
Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With That In Mind, Here Are Just Some Of Our Favourite's Perks That You’ll Get Being Part Of The Seven Trent Family
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please get in touch with our amazing team of recruiters at recruitment@severntrent.co.uk.
And if your curiosity has peaked and you're wanting to find out even more, search on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
💡 Quick Summary
Seeking a career-building opportunity? The Network Technician position is now open for candidates interested in the Technician Jobs sector. This role in Stafford offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.