Job Description
As Cox's Network Technology Technician I, you're first in, last out when it comes to keeping our system running. If you're a voracious learner who thrives under pressure, you'll find lots to love in this job.
What exactly will you be doing? Well, to put it simply, you'll support system growth and quality performance of all current and future Cox Communications products and services. You'll also be part of a fun workplace culture where your career goals and work-life balance are honored.
What's In It For You?
Cox is a company made of amazing people, and we take care of them first. Here's a peek at our best-in-class benefits package and award-winning employee culture:
• We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
• Our talent is paid what they're worth with a competitive salary package and top-notch bonus & incentive plans.
• We help you prepare for the future with a 401(k) (that we'll generously match), life insurance and disability insurance.
• You'll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account and Health Savings Account options, counseling for mental wellness and more.
• As you grow your family, rest assured that you'll be covered by our inclusive parental leave policies, plus adoption assistance and comprehensive fertility coverage.
• Want to volunteer in your community? We encourage that, and even provide paid hours for you to do so.
• Our employees enjoy discounts on computers, entertainment, travel and more.
• Continuing education and professional development are important, and at Cox we offer both.
• We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.
• And much more!
What You'll Do
Your tenacious and adaptable personality make you a great fit for this job, where on any given day you may be called upon to:
• Install, disconnect and troubleshoot video, high-speed internet, telephony and automation services.
• Perform proactive/reactive maintenance that's needed to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications.
• Maintain and repair equipment with HFC distribution system.
• Requisition equipment and supplies from warehouse, and stock vehicle as needed.
• Maintain company trucks and other equipment per service requirements and safety guidelines.
• Drive a company vehicle between office and/or home, warehouse and work sites.
• Monitor the Workforce Administration System (WFA) throughout the day.
• Communicate with dispatch for help and/or status on service requests.
• Consult with supervisors and other technicians for advice and aid as needed.
• Educate customers about their existing services and promote other Cox services.
• Attend training that may include refresher training and product and service updates.
• Use small hand tools, power tools, and test equipment.
• Work with alarms, low voltage electricity and color-coded wires.
Who You Are
You're a critical thinker and an active listener. You're a problem solver and an issue resolver. The following qualifications are also in your toolbox:
Minimum
• High School diploma/GED with 5 years of experience in related field; OR 7 years of equivalent experience in lieu of a diploma or certification. Post-high school education a plus.
• 18 years of age
• Valid state driver's license and a good driving record
• Minimum of one year of direct customer service experience
• One year of work experience in a comparable field (e.g. related hands-on trade role)
• Demonstrated proficiency in Core Technician skillsets.
• Certifications and licenses, as required by state and municipal laws
• Successfully meet (and maintain) additional background check requirements for specialized projects/services
• PC and Windows software skills
• Stable work history
• Able to work required shifts and overtime (if necessary)
• Spanish proficiency desirable in some locations
• Travel as business needs dictate
Preferred
• Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline desired.
• 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
Physical Requirements:
• Ability to carry and use tools and equipment
• Requisite ability required to drive commercial motor vehicle (CMV physical requirements included)
• Ability to operate aerial lift device (bucket truck)
• Adequate ability to distinguish different colors of wire
• Ability to frequently bend, stoop, and crawl
• The physical limitation of ladder and associated fall protection equipment provided is:
• Aerial lift (bucket truck) boom capacity is 350 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds
• The physical limitations of applicable equipment (such as aerial lift/bucket truck boom, ladder, fall protection harness) includes weight capacities of…
What exactly will you be doing? Well, to put it simply, you'll support system growth and quality performance of all current and future Cox Communications products and services. You'll also be part of a fun workplace culture where your career goals and work-life balance are honored.
What's In It For You?
Cox is a company made of amazing people, and we take care of them first. Here's a peek at our best-in-class benefits package and award-winning employee culture:
• We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
• Our talent is paid what they're worth with a competitive salary package and top-notch bonus & incentive plans.
• We help you prepare for the future with a 401(k) (that we'll generously match), life insurance and disability insurance.
• You'll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account and Health Savings Account options, counseling for mental wellness and more.
• As you grow your family, rest assured that you'll be covered by our inclusive parental leave policies, plus adoption assistance and comprehensive fertility coverage.
• Want to volunteer in your community? We encourage that, and even provide paid hours for you to do so.
• Our employees enjoy discounts on computers, entertainment, travel and more.
• Continuing education and professional development are important, and at Cox we offer both.
• We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.
• And much more!
What You'll Do
Your tenacious and adaptable personality make you a great fit for this job, where on any given day you may be called upon to:
• Install, disconnect and troubleshoot video, high-speed internet, telephony and automation services.
• Perform proactive/reactive maintenance that's needed to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications.
• Maintain and repair equipment with HFC distribution system.
• Requisition equipment and supplies from warehouse, and stock vehicle as needed.
• Maintain company trucks and other equipment per service requirements and safety guidelines.
• Drive a company vehicle between office and/or home, warehouse and work sites.
• Monitor the Workforce Administration System (WFA) throughout the day.
• Communicate with dispatch for help and/or status on service requests.
• Consult with supervisors and other technicians for advice and aid as needed.
• Educate customers about their existing services and promote other Cox services.
• Attend training that may include refresher training and product and service updates.
• Use small hand tools, power tools, and test equipment.
• Work with alarms, low voltage electricity and color-coded wires.
Who You Are
You're a critical thinker and an active listener. You're a problem solver and an issue resolver. The following qualifications are also in your toolbox:
Minimum
• High School diploma/GED with 5 years of experience in related field; OR 7 years of equivalent experience in lieu of a diploma or certification. Post-high school education a plus.
• 18 years of age
• Valid state driver's license and a good driving record
• Minimum of one year of direct customer service experience
• One year of work experience in a comparable field (e.g. related hands-on trade role)
• Demonstrated proficiency in Core Technician skillsets.
• Certifications and licenses, as required by state and municipal laws
• Successfully meet (and maintain) additional background check requirements for specialized projects/services
• PC and Windows software skills
• Stable work history
• Able to work required shifts and overtime (if necessary)
• Spanish proficiency desirable in some locations
• Travel as business needs dictate
Preferred
• Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline desired.
• 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
Physical Requirements:
• Ability to carry and use tools and equipment
• Requisite ability required to drive commercial motor vehicle (CMV physical requirements included)
• Ability to operate aerial lift device (bucket truck)
• Adequate ability to distinguish different colors of wire
• Ability to frequently bend, stoop, and crawl
• The physical limitation of ladder and associated fall protection equipment provided is:
• Aerial lift (bucket truck) boom capacity is 350 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds
• The physical limitations of applicable equipment (such as aerial lift/bucket truck boom, ladder, fall protection harness) includes weight capacities of…
💡 Quick Summary
Seeking a career-building opportunity? The Network Technology Technician position is now open for candidates interested in the Mechanic Jobs sector. This role in Fort Wayne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Mechanic Jobs is a plus.
