Job Description
Need someone who can demonstrate high level of competency in CxOne Studio, ProactiveXS, and API Development.Job duties:NICE CXone Contact Center Engineer -- This is a senior developer role working with cross-functional teams and business teams to support and implement agency contact center solutions IVR campaigns with integrations to enterprise systems (CRM, Data Platform, etc)Specifics below:• Confident in a client facing role and possess the ability to manage multiple stakeholders.• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.• Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).• Design and migrate existing IVR campaigns from AcuCall platform to NICE CXone platform• Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.• Skills based routing design and implementation for voice, chat, email, and SMS contact center technology• Works with the Architecture team to design, develop, and deploy APIs, consume APIs.• Understand business requirements with the ability to translate to technical requirements• Prepare design documents based on business requirements for the application development• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.• Review support tickets with leadership and oversee any support questions from other team members that might be working on one of those agencies tickets.• Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.Skills:• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]• NICE CXone Studio experience [3+ years of experience preferred]• Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]• Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]Desired:• Experience in Contact Center Dashboard Creation• Experience with Salesforce• Experience with AcuCall Contact Center Solutions• Base knowledge of intersystem networking, and data traffic flow between components.• Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
💡 Quick Summary
Seeking a career-building opportunity? The NICE CX One Developer position is now open for candidates interested in the Software Developer Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.