Job highlights
Identified by Google from the original job post
Qualifications
Considerable knowledge of computer systems for registration,reservations and back up systems
Above average mathematical comprehension to understand and interpretnumbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language tocommunicate with guests and employees
Thorough organization and supervisory skills proficient inaccomplishing the task
Ability to develop subordinates to enhance advancement in the hotel andcompany
Ability to analyze complex statistical data and make judgmentsaccordingly
Ability to effectively deal with internal and external customers, someof whom will require high levels of patience, tact and diplomacy to defuseanger, collect accurate information and resolve conflicts
Benefits
Pay rate for this Job is based on experience
Personal Days
Health Care Insurance
Additional Insurance
401K
All your information will be kept confidential according to EEO guidelines
Responsibilities
NightAuditors and desk agents are responsible for greeting and registering the guest,providing outstanding guest service during their stay, and settling the guest'saccount upon completion of their stay
Guest Service Agent to expand their skill sets and work in a fast pacedenvironment with new challenges daily
Registeringguests, making and modifying reservations, hotel operator, and concierge duties.candidate must possess a positive and upbeat personality with a desire todeliver outstanding customer service to our guests
Also must have the abilityto multi-task, be detail-oriented, and be able to problem solve in order toeffectively deal with internal and external customers as well as closing thenights operations /night audits procedures
Must have a flexible schedule, Friday and Saturday night audit shifts are mandatory
beresponsible for accurate check-in and checkout of all hotel guests
collectpayments and post in the system
utilizeproper telephone etiquette when answering phones, amenities and surrounding areato guest inquiries
willattend department meetings as necessary
performshift audit at completion of shift *Night Auditor Only
performcashiering duties utilizing MSI for hotel store purchases
followsafety and security procedures
communicateas necessary with other Departments
understandsand apply emergency procedures
Job description
Company Description

The Regency Hotel is hiring! Be a part of an incredible transformation by applying with us today!
With a distinctive boutique ambiance, the Regency is a leading choice among Miami hotels. Our personalized service, attention to detail, and independent mind set differentiate us from our competitors.

Job Description

NightAuditors and desk agents are responsible for greeting and registering the guest,providing outstanding guest service during their stay, and settling the guest'saccount upon completion of their stay. However, the realm of responsibilitieswill extend beyond that of atypical front desk agent. This allows theGuest Service Agent to expand their skill sets and work in a fast pacedenvironment with new challenges daily.

Primaryresponsibilities include:

Registeringguests, making and modifying reservations, hotel operator, and concierge duties.candidate must possess a positive and upbeat personality with a desire todeliver outstanding customer service to our guests. Also must have the abilityto multi-task, be detail-oriented, and be able to problem solve in order toeffectively deal with internal and external customers as well as closing thenights operations /night audits procedures.

Duties

Must have a flexible schedule, Friday and Saturday night audit shifts are mandatory

beresponsible for accurate check-in and checkout of all hotel guests

collectpayments and post in the system

utilizeproper telephone etiquette when answering phones

utilizeproper telephone etiquette when answering phones, amenities and surrounding areato guest inquiries

willattend department meetings as necessary

performshift audit at completion of shift *Night Auditor Only

performcashiering duties utilizing MSI for hotel store purchases

followsafety and security procedures

communicateas necessary with other Departments

understandsand apply emergency procedures

Qualifications

Qualifications

Considerable knowledge of computer systems for registration,reservations and back up systems.

Above average mathematical comprehension to understand and interpretnumbers as they apply to operations in hotels.

Ability to read, write, speak and understand the English language tocommunicate with guests and employees.

Thorough organization and supervisory skills proficient inaccomplishing the task.

Ability to develop subordinates to enhance advancement in the hotel andcompany.

Ability to analyze complex statistical data and make judgmentsaccordingly.

Ability to effectively deal with internal and external customers, someof whom will require high levels of patience, tact and diplomacy to defuseanger, collect accurate information and resolve conflicts.

Additional Information

Additional information

Pay rate for this Job is based on experience.
• Personal Days
• Health Care Insurance
• Additional Insurance
• 401K
• All your information will be kept confidential according to EEO guidelines